USB connection problem with iPhone

Question

MacBook Air 13" Early 2015

L'aggiornamento di marzo 2015 del MacBook Air 13" di Apple ha processori di quinta generazione Intel Core i5 e i7, risultando in una migliore performance e maggiore vita della batteria.

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Janos Bata @janikukac

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Postato: 23 ott 2017

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USB connection problem with iPhone

Hi everybody,

I have a MacBook Air Early 2015 and an iPhone 5s.

When I plug my iPhone into system my iPhone oscillates connecting and disconnecting rapidly.

I did almost everything: changed the cable, cleaned the dock, SMC, NVRAM reset, iTunes reinstall, iPhone's hard reset and restore privacy settings, even did a clean Mac OS install but nothing changes.

With pen drives, MIDI controllers etc... the USB works properly, and it does with my iPhone if I do not log-in into my Mac, just turning it on and plug the USB in. In that case there is no disconnect/reconnect cycling problem. But, immediately after I log-in it starts up.

I was in two different Apple Service and they said that is something software problem and possibly, a clean Mac reinstall solves it. It did not solved it! I tried to connect my iPhone into other notebooks, there were no problem.

Any idea? (Sorry for my poor English...) And yes, the cable is original.

Risposto! Visualizza la risposta Anch'io ho questo problema

Questa è una buona domanda?

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7 Commenti

What is the MacOS version you are running presently and did you have any issues with your system before? Did it get wet or have something spilled into it?

23 ott 2017 da Dan

Also, is the cable you are now using an original Apple cable? Some third-party ones don't allow enough power through and therefore demonstrate this problem.

24 ott 2017 da [deleted]

Thanks for the answers!

I am running MacOS High Sierra at the moment, but before the update, Sierra did the same thing... I have no other issues before and Mac never got any wet.

The cable is absolutely original, I tried a few other cables too, and bought a new one just because of that symptom. I read a lot about that problem on the internet, many other users all around the World has the same problem but no one has the solution. (not just with iPhones, some iPads do the same thing...)

24 ott 2017 da Janos Bata

Same problem here, iPad and iPhone cycling power on / off ! what to do ??

20 giu 2018 da adt888

lots of people have this problem; it the Apple's fault not user error

26 apr 2019 da Joe Filter

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Soluzione Prescelta

Dan @danj

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Postato: 24 ott 2017

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At this point I’m suspecting the system has a USB power issue. These are getting hard to find but I think it’s what you need to test things out: USB Charger Doctor - Current & Voltage Charging Detector as well as Battery Voltmeter & Ammeter. With it you should be able to compare the current draw on a second working system (ideally another MacBook Air of the same series) and yours to see if the voltage and/or current draw is the issue. You might want to also try a second iPhone (again the same series would be best comparison).

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Yeah, I agree that. I have the same opinion, and I said that to the service 2-3 weeks before... But they answered that it can be just a software problem... Shameful...

24 ott 2017 da Janos Bata

I had the same problem with my previous macbook air.

Now i lost my old macbook air and got a new one 2 weeks ago, same problem exist. not just my iphone, but also my wife's iphone. Hence, i strongly believe it's the problem of macbook airs.

by the way, i don't buy cables except from apple authorised reseller, i'm certain they're not 3rd party..

previously when i went to the service centre, they say it might be the USB port on my macbook air had wear & tear effect, & repair would cost a lot. But now this new one i bought having the same problem, i am sure it's a problem of macbook air... can anyone in apple try to address this issue and fix this?

25 apr 2018 da furoice88

furoice88 - Is this a brand new, refurb'ed or used system?

Apple does not officially monitor this site so asking Apple for help here won't help you.

The best you can do is bring the MacBook Air back to where you bought it with your iPhone's and cables to show them.

Frankly I would do some tests using the USB Charger Doctor I pointed out above before going.

25 apr 2018 da Dan

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What is the MacOS version you are running presently and did you have any issues with your system before? Did it get wet or have something spilled into it? — Dan
Also, is the cable you are now using an original Apple cable? Some third-party ones don't allow enough power through and therefore demonstrate this problem. — [deleted]
Thanks for the answers!

I am running MacOS High Sierra at the moment, but before the update, Sierra did the same thing... I have no other issues before and Mac never got any wet.

The cable is absolutely original, I tried a few other cables too, and bought a new one just because of that symptom. I read a lot about that problem on the internet, many other users all around the World has the same problem but no one has the solution. (not just with iPhones, some iPads do the same thing...) — Janos Bata
Same problem here, iPad and iPhone cycling power on / off ! what to do ?? — adt888
lots of people have this problem; it the Apple's fault not user error — Joe Filter
Yeah, I agree that. I have the same opinion, and I said that to the service 2-3 weeks before... But they answered that it can be just a software problem... Shameful... — Janos Bata
I had the same problem with my previous macbook air.

Now i lost my old macbook air and got a new one 2 weeks ago, same problem exist. not just my iphone, but also my wife's iphone. Hence, i strongly believe it's the problem of macbook airs.

by the way, i don't buy cables except from apple authorised reseller, i'm certain they're not 3rd party..

previously when i went to the service centre, they say it might be the USB port on my macbook air had wear & tear effect, & repair would cost a lot. But now this new one i bought having the same problem, i am sure it's a problem of macbook air... can anyone in apple try to address this issue and fix this? — furoice88
furoice88 - Is this a brand new, refurb'ed or used system?

Apple does not officially monitor this site so asking Apple for help here won't help you.

The best you can do is bring the MacBook Air back to where you bought it with your iPhone's and cables to show them.

Frankly I would do some tests using the USB Charger Doctor I pointed out above before going. — Dan

Craig Clifford @craigclifford Rep: 1k 1 1 1 · Answer 1 · 2019-02-23T19:06:45-07:00

Risposta Più Utile

Craig Clifford @craigclifford

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Postato: 23 feb 2019

Opzioni

I was able to fix the issue by restarting the USB service.

sudo killall -STOP -c usbd

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87 Commenti:

Thanks, I hope this will be helpful for peoples who are on the same boat. Unfortunately I sold my MBA, so I can't try it. :(

24 feb 2019 da janikukac

Great solution!

14 mar 2019 da Lucas León

Thanks, Man!! Finally got it working.

3 apr 2019 da daner06

Are you serious, is it this easy? Yes it working %#*@... took me 1,5 years of searching

25 apr 2019 da stalkerrr

Worked for me yay

3 mag 2019 da Akinwande Ayodeji A

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Sayed Zamir Hashemi @sayedzamir37869 Rep: 85 2 2 · Answer 2 · 2019-09-01T10:21:26-07:00

Sayed Zamir Hashemi @sayedzamir37869

Rep: 85

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Postato: 1 set 2019

Opzioni

This command solved my problem. However, I would suggest that for those with little knowledge of Mac, please do the following steps:

1- Go to Application

2- Go to utilities

3- Go to Terminal

4- copy and paste this command in full : sudo killall -STOP -c usbd

5- press Enter

6- It will prompt you for your password, and type your password and hit enter

7- connect your iPhone to mac

8- The problem should be resolved

Best of luck

Questa risposta è stata utile?

Sì No

Punteggio 7

17 Commenti:

thanks Sayed Zamir , this helpt me :) , sudo killall -STOP -c usbd

3 ott 2019 da Amaal Zohny

Omg Sayed, you are an absolute lifesaver. Thank you!

7 ott 2019 da jessica_espinoza_1991

Thank you! This worked for me as well!

14 ott 2019 da FolabiQFilms

YES YES YES! Thank you, you computer wizard!! @Sayed Zamir Hashemi

18 ott 2019 da Henry Reily-Collins

Thank you so much Sayed . You really helped me with this, this issue was been troubling me for sooo long.

All thanks to you. :) @Sayed Zamir Hashemi

21 ott 2019 da Vamsee

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Chukwukere Chijioke @ceeerock Rep: 1 4 1 · Answer 3 · 2018-09-24T20:38:48-07:00

Chukwukere Chijioke @ceeerock

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Postato: 24 set 2018

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I had the same problem. The problem is caused by cache and directory issues with the startup disk. BOOTING IN SAFE MODE SOLVED IT. Boot in safe mode (hold down shift key immediately you power the macbook, keep holding it until you see the login screen). To confirm that you are in safe mode (safe mode should be written in red at the top right corner of the login screen). Login, plug in your iphone and the problem is solved. To confirm that the problem is solved, leave safe mode by just restarting the macbook normally (without holding shift). Sorry for the late response. THIS IS A 100% FIX

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6 Commenti:

You save my life

29 ott 2018 da sơn hoàng

I can not solved my problem. When i restart my Macbook, problem is not solved. :(

13 nov 2018 da MoCoRo Channel

The safe mode thing solved the problem right now.

4 lug 2019 da barunindoto

Not only did it not work, my USB ports don't work at all in safe mode. Less than 100% fix.

4 dic 2019 da Jeff

Worked like a charm for me too!

20 nov 2020 da Devender Singh

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leuboutique017 @leuboutique017 Rep: 1 · Answer 4 · 2019-07-23T07:52:02-07:00

leuboutique017 @leuboutique017

Rep: 1

Postato: 23 lug 2019

Opzioni

i have the same problem but a non-Apple lightning cable worked for me! original apple cable won’t stop disconnecting.

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Sì No

Punteggio 0

4 Commenti:

Now here I am: I found a guy, who had the same problem 2 years before. He said that nothing helped him but then he bought a non-Apple lightning cable (ISY IUC-500 type) and it solved everything. I am a little bit skeptic and don't know yet where can I buy that cable but I think it is worth a try.

25 ott 2017 da Janos Bata

I would find it hard to believe a 3rd party cable would be better than an Apple cable (both being new). The length of the cable could be a factor as an example an overly long cable or one which has a USB extension would have a voltage drop which could explain why your iPhone is having problems as your system is on the edge.

25 ott 2017 da Dan

I have an 1 m long lightning cable...

26 ott 2017 da Janos Bata

Don't think thats overly long ;-} A 2 m cable with an extension would be.

26 ott 2017 da Dan

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Alex McNeal @alexmcneal Rep: 1 1 · Answer 5 · 2019-08-15T11:33:12-07:00

Alex McNeal @alexmcneal

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Postato: 15 ago 2019

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This post is pretty old but I was about to buy the USB charge doctor to check mine but a coworker suggested I try resetting the SMC on my mac and that fixed it in less than 5 mins. So anyone that’s still dealing with this should try that before buying something to check their USB ports. Here are instructions.

http://osxdaily.com/2010/03/24/when-and-...

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