Samsung Chromebook Pro Troubleshooting

No matter how long it is connected to a charger, it still loses life faster than it should.

Computers must rest periodically; turning them off between uses is best. If your Chromebook is not keeping its charge, and you have ensured that your battery is not the problem, try giving your Chromebook some time to rest by leaving it off for a few hours.

Ensure that the charger is plugged in and functioning. Your battery may have a problem if the indicator does not light. You can replace your battery using this guide.

Laptops, including your Chromebook Pro, have air vents on the underside. This can lead to restricted airflow if left sitting on non-breathable surfaces. Avoid keeping your Chromebook on blankets or pillows to allow for proper device airflow.

Plugging in the cable does not charge the Chromebook.

It's easy to forget the troubleshooting basics during times of frustration. Before you start any significant repairs to your device, please check the following:

1. Check the Power Connection. Ensure that your Chromebook is correctly connected to the included charging adapter. Verify that the charging cable is securely plugged into the device and that there is a functional power outlet.
2. Inspect the Charging Cable and Adapter. Examine the charging cable and adapter for any visible damage or frayed wires. If damaged, try another compatible charging cable or adapter. You may also want to ensure you are using the correct charging cable.
3. Try a Different Power Outlet: Sometimes, the power itself may be faulty. Plug your Chromebook into a different outlet to eliminate any issues with the original power source. You can test if the outlet works by plugging in a different device, like a lamp.
4. Verify Charging Indicator: When you plug in your Chromebook, observe if the charging indicator light (if present) lights up or changes color, as this signifies if the device is receiving power.
5. Perform a Hard Reset: Perform a hard reset by performing the following steps:
   1. Disconnect the charger from your Chromebook.
   2. Press and hold the power button for at least 10 seconds, then release it.
   3. Reconnect the charger and check if the device starts charging.

If the above steps do not resolve the issue, proceed to the more detailed troubleshooting steps below.

If your Chromebook is not charging despite having a proper connection to the charging port, there may be an issue with the charging port, or the cable might be causing the issue.

• Inspect the Device's Charging Port: Examine the charging port on your Chromebook for any physical damage, debris, or bent pins that may obstruct the charging process.
• Clean the Charging Port: If you notice any debris or dust in the charging port, use a dust blower or cotton swab with 90% rubbing alcohol to clean it carefully. Ensure that no foreign objects obstruct the connection between the charging cable and the port.

If you see visible damage and cleaning the port has no effect, you may be able to replace the daughterboard containing the charging port or the charging port itself.

If your Chromebook is still not charging, there may be an internal hardware or software issue.

• Use Google's Chromebook Recovery tool to restore your Chromebook. If your device is experiencing issues with the charger, it may be an issue with the Chromebook's Operating System. take a look at our guide for creating a ChromeOS recovery USB. Thankfully, the process is straightforward, and creating the Recovery Drive shouldn't take longer than 5 minutes. You can download the tool from the Chrome Web Store.

Note: This will restore your device to the factory default and will delete all files saved to the internal storage, so ensure that any files you want to save are backed up to Google Drive or an external storage device.

• Perform a thorough visual inspection of the Motherboard. Check for any signs of burnt or damaged components. If you observe any visible damage, the Motherboard must be replaced.

Often, it is easy to forget the troubleshooting basics during times of frustration. Before attempting any significant repairs for your device, check the following.

• Restart your Chromebook. Restarting your device can sometimes fix temporary glitches or clear out any temporary files that might cause issues. You can restart your Chromebook by either clicking on the clock in the bottom-right corner of the screen and choosing the Restart option or pressing the Ctrl, Shift, and Refresh keys simultaneously.
• Adjust your Chromebook's screen position. By gently adjusting the position of your Chromebook's screen, we can see if a loose connection or misalignment causes the issue. If the lines change or disappear, it is likely an issue caused by the connection.

If the lines on the screen persist after the above steps, connect an external display to your device. If the lines are visible on the external display, this could indicate an issue with the operating system or your device's settings.

If the lines are not visible, your Chromebook's display may have been damaged.

ChromeOS might be experiencing issues with the operating system, causing issues with how content appears on your screen. You should check to see if an update is available for your Chromebook. You can check what version of Chrome OS your device is running by following these steps.

1. Click on the clock in the bottom-right corner of the screen.
2. Select the gear icon to open the Settings menu.
3. Scroll down and click on About Chrome OS.
4. Click on Check for updates and let the system update if any updates are available.
5. Restart your Chromebook and check if the lines on the screen persist.

If your display settings have been adjusted recently, this could cause an issue with lines appearing on your screen. Adjust each of the settings below, and see if the lines on your screen change.

• Brightness: Adjust the display's brightness to see if it affects the appearance of the lines. Sometimes, extreme brightness settings might reveal or hide certain visual artifacts.
• Screen Resolution: Experiment with different screen resolutions to see if the lines are affected. Lower resolutions might result in a less detailed display, but it can help isolate potential issues.
• Color Settings: Some display issues might be related to color calibration or settings. You can try adjusting color temperature, contrast, and saturation to see if it makes any difference.
• Display Orientation: On some Chromebooks, you can change the display orientation (landscape, portrait) in the settings. Changing the orientation might help identify if the lines are specific to a particular orientation.
• Night Light or Blue Light Filter: If your Chromebook has a night light or blue light filter feature, try enabling or disabling it to see if it affects the appearance of the lines.

You can also Powerwash your device or use a ChromeOS Recovery USB Drive to factory reset your device.

Note: This will wipe any data stored on the Chromebook and will factory reset the device. Be sure to back up any data that you want to keep onto an external storage device, or to Google Drive.

If any of the above tricks cannot resolve the issue with your Chromebook, then there is a good likelihood that your screen or other component might be physically damaged. Try these simple steps to resolve the issue.

• Inspect your display for any physical damage. This will include any large or tiny fractures in the display. If the screen is damaged, the best solution is to replace it.
• Perform a visual inspection of the display cable. If there is no visible damage to the screen, or if replacing the LCD panel has not resolved the issue, then conduct a thorough examination of the display cable and its connections. Check both the end of the display and the point where the display cable connects to the Motherboard. Look for any signs of damage, such as burns or indications of liquid damage.

If your Chromebook still has lines on the display, continue to the last section.

If your device still shows lines on the display, then there is most likely an issue with your device's Motherboard.

1. Verify that the RAM modules are installed correctly and functioning properly. If the RAM module is not properly seated, it can result in display issues. Try reinserting the RAM module, ensuring it is securely in place. Alternatively, you can consider replacing the RAM module with the same type to eliminate any potential RAM-related problems.
2. Perform a thorough visual inspection of the Motherboard for any signs of burns or damaged components. If you observe any visible damage, such as burns or components that appear to be physically damaged, the Motherboard likely needs to be replaced.

Nocomes come from the speaker playing media or watching watch content.

Before undertaking elaborate repair steps, try some basic troubleshooting steps before going deeper into the repair process.

• Check to see if you have any External Audio Connections: If you're trying to use your device's internal speakers, then ensure you have no additional audio connections connected to your device. This includes any headphones, speakers, or USB headsets.
• Ensure that your audio device is turned on and has power. Some speakers might require more power than what can be given through the built-in headphone jack. This means a power source is needed for the speaker to function normally. If you are using a speaker that needs to be plugged in, then make sure that the speaker is powered on or is connected to power. Alternatively, if you use a Bluetooth speaker with a battery, you will want to ensure that your speaker is charged.
• Check your device's Volume and Mute Settings: Ensure that the program or website you are using is not muted or that the volume is set low. You should also ensure the volume on your Chromebook is turned up and not muted. On the upper-right of the keyboard, locate the Mute key; it has a sound icon with a slash across it. Push the key to ensure the Chromebook is not on mute. Also, ensure the speaker volume is not lowered; press the sound key on the top right corner of the keyboard to increase. The Volume Button is next to the Power Button on the Chromebook Pro's right side. Mute Button Selected/ Volume Down

Completely resetting your Chromebook Pro will reset all sound settings and may fix the problem. On your Home Screen, click your account picture, which is located in the lower-right corner of the screen. A menu will appear; click the Settings Tab, making another window appear. Click on Show Advanced Settings, then locate the Powerwash Label and select Reset. A window should appear, and Restart needs to be selected.

Sometimes, the audio option must be manually selected on the Chromebook Pro, mainly if you frequently use an external speaker with your Chromebook.

• Check your device's sound output: You can check if your device uses the correct audio output by clicking the taskbar where the time is displayed and clicking the left-pointing arrow next to your audio slider to display the Audio settings menu. Once there, you will see a section of Audio Outputs usable for your device. Once there, ensure that the correct audio output is selected.
• Repair your Bluetooth Speakers or Headphones. If you use a set of Bluetooth headphones or a Bluetooth speaker, you can attempt to repair your Bluetooth headphones. You can check your device's Bluetooth settings by clicking the taskbar and toggling the Bluetooth Icon. Click the word 'Bluetooth' underneath the Bluetooth icon to get a list of Bluetooth devices ready to be paired, and select your Bluetooth device.

Some websites and programs have dedicated audio controls, allowing users to change the outputted audio from the application.

• Make sure the volume of the program is turned up. Look at settings that would allow you to adjust the application's audio.
• Check if the tab has been muted. Chrome allows the user to mute the sound coming from a tabbed webpage. If the tab is muted, sound will not play from that tab. You can unmute a tab by clicking the speaker icon that is displayed within the tab.
• Clear your browser's cached data. Open the Chrome browser and click the three-dot menu icon in the top-right corner, then go to Settings > Privacy and Security> Clear browsing data.

ChromeOS might be experiencing issues with the operating system that might be causing problems with your audio.

• Ensure that your Chromebook's operating system is up to date. Go to Settings > About Chrome OS > Check for Updates. Install any available updates.
• Recover your Operating System. If updating your device does not restore sound to your Chromebook, you can try to use a Recovery USB. You can create a recovery USB using the instructions here. This will factory reset your device and wipe any data on the device's internal storage, so be sure to move any data on the device to either an external USB storage device or to Google Drive.

If you're still experiencing issues with your audio, there might be a problem with the internal speakers or their connection. You can access the speaker of your Samsung Chromebook Pro thanks to the Samsung Chromebook Speaker Replacement Guide.

• Remove any debris or liquid damage that would restrict the movement of the speakers. Laptop speakers produce sound by causing a thin diaphragm to vibrate and disrupt the air around it to form the intended sound. If this diaphragm's movement is restricted, it won't produce sound.
• Ensure that the internal speaker is correctly connected to the logic board. Follow the connection of your speaker to where it relates to the logic board. If this connection is not seated correctly, then no sound will play from the speakers.
• Look for any visible damage that would prevent the speaker from working. If the speaker has become damaged, then there is a good chance that you will need to replace the speaker.
• Perform a thorough visual inspection of the Motherboard for any signs of burns or damaged components. If you observe any visible damage, such as burns or parts that appear to be physically damaged, the Motherboard likely needs to be replaced.

Your Chromebook Pro is on, but there is no picture or a very dark one.

Before undertaking significant repairs on your device, you must go through basic troubleshooting steps. These steps can often resolve issues without the need for extensive repairs. Please ensure you check the following.

• Powered on and charged. If your Chromebook's built-in display is not displaying any content:
  • Try charging your device. This should wake it up from sleep mode and power it on.
  • Check the charging indicator light on the side. Seeing a sign of life from your computer confirms you're dealing with a screen issue.
• Screen brightness settings.
  • Adjust the display brightness using the physical keys available on most models. Sometimes, this functionality requires combining the function key (Fn) with the brightness key.
• Select the internal display.
  • Switch between internal and external displays by pressing the Ctrl + Maximize (F4 or F5) keys. Use this key combination to ensure the internal screen is selected for content output.
• Disconnect all external USB devices connected to your Chromebook.
  • Disconnect any external devices; you can eliminate them as potential sources of the issue.
• Perform a power cycle on your device to resolve potential software-related issues.
  • Restarting your device can terminate any problematic programs causing the issue.
    • You can perform a power cycle by pressing and holding the power and refresh buttons.

If the issue remains, then proceed to the more in-depth tips below.

If the battery is dead and your device is not receiving power, it will not display any content on the screen. This could indicate a problem with your device's charging adapter. Verify the following to ensure your device receives power from the charger.

• The outlet you're plugging into is outputting power. Fuses can go out, and outlets can suddenly stop providing power. Check that another appliance can pull sufficient power from the outlet, or move your charger to an outlet you know works.
• Check the Status LED of your device. You can rely on the Statfor passive cooling systems LED to determine whether the unit receives sufficient power.

If you cannot hear the device's cooling system and the Status LED does not illuminate, try using a known undamaged charging adapter to plug in your device. The LED indicator light should turn on immediately after connecting the Chromebook to power. If the screen only turns on when the device is connected to power, there is likely an issue with the battery.

When using an external display with your Chromebook, it is typical for the operating system to keep trying to communicate with the external display even after it has been disconnected. This can result in display-related issues or errors.

1. Connect your Chromebook to an external monitor or TV using the available outputs. This will allow you to test the functionality of ChromeOS on the external display.
2. Switch from the main display to the external display. To switch the show from an external display back to the main screen, press the Ctrl + Maximize (F4 or F5) keys.

If you have verified that ChromeOS is working correctly with the external display but fails to switch back to the main screen, the primary display is likely defective or broken.

If your screen isn't dimmed, and the picture is out of focus, blurry, or grainy, there could be a problem with your video drivers. Try updating your drivers using this site.

To address any potential software issues causing your device to have trouble detecting the internal display, you can attempt to restore ChromeOS using a recovery disk. The instructions for creating a ChromeOS recovery disk are provided below, and an in-depth guide can be found here. An empty USB drive with at least 8 GB of storage is required.

1. Install the Chromebook Recovery Utility Extension: Open Google Chrome and install the Chromebook Recovery Utility Extension from the Chrome Web Store. Click on the extension and follow the on-screen instructions.
2. Prepare Chromebook for Recovery: Turn off your Chromebook and ensure it's connected to a power source.d hold the Esc + Refresh (F3) keys simultaneously, then press the Power button. Release the Power button when the Chromebook starts, but continue holding Esc + Refresh until you see a screen prompting you to insert the recovery disk.
3. Recover ChromeOS: Insert the previously created recovery disk into your Chromebook and follow the on-screen instructions to initiate the ChromeOS recovery process. This will reinstall the operating system and can resolve software-related problems that may be causing the black screen issue.
4. Follow System Setup: After completing ChromeOS recovery, follow the on-screen instructions to set up your Chromebook as you would during the initial setup. Check if the black screen issue is resolved.

If the issue persists after restoring ChromeOS, proceed to the more in-depth troubleshooting steps below.

If your Chromebook is not powering on or showing signs of life, the issue may be related to the battery. Follow these steps to troubleshoot battery-related problems.

1. Check Battery Level: Connect your Chromebook to the charger and allow it to charge for at least 15 minutes. After that, check if the charging indicator light confirms that the device is charging.
2. Reset the Battery: Sometimes, you can attempt to reset your device's battery. To do this, you must temporarily remove the battery and wait for around 30 seconds. Afterward, reassemble your device and attempt to power on your device.
3. Replace the Battery: If resetting the Chromebook hasn't worked, and you aren't seeing any signs of life from your device, it's probably not turning on due to a faulty battery component.

If your Chromebook works with an external display but not with the attached display, it suggests damage to the screen. To check if the display might be faulty, follow these steps.

1. Power off your Chromebook. Be sure to remove any peripherals or power sources.
2. Carefully inspect the internal display for physical damage. This includes any significant or small cracks or any liquid damage. Checking from different angles can help spot hairline cracks as they catch in the light.

In most Chromebooks, the internal display is located beneath the display bezel. A cable sends signals to the LCD panel from the logic board. If this cable is disconnected or damaged, the display may not work.

• Ensure that the internal display is securely connected to the Motherboard via the display cable. This will involve some dismantling—check out. Ensure the display cable is securely plugged into the LCD panel and Motherboard. If the cable appears loose, reconnect it carefully. After reconnection, test the display to see if the content appears correctly on the LCD panel.
• Perform a visual inspection of the display cable. If no visible damage is apparent, thoroughly examine the display cable connections. Check both the end of the display and the point where the display cable connects to the Motherboard. Look for any signs of damage, such as burns or indications of liquid damage. If any damage is found, try to source a new display cable and replace it.

Suppose your Chromebook displays a black screen even after following the troubleshooting steps mentioned earlier. In that case, there is a high likelihood of a problem with the Motherboard or the surrounding components.

1. Ensure that your device's CPU is adequately cooled. If you have recently reinstalled your heatsink, double-check that it is correctly attached to your CPU and that the CPU has the appropriate amount of thermal paste applied. Proper cooling is essential to prevent overheating and ensure optimal performance.
2. Remove any accumulated dust or debris from the internal components of your device. It is crucial to maintain proper airflow within your device. Dust or debris can hinder the cooling process, potentially causing issues with the operating system. Regularly cleaning the internals of your device helps prevent excessive heat generation and ensures optimal performance.
3. Verify that the RAM module is installed correctly and functioning properly. If the RAM module is not properly seated, it can result in display issues. Try reinserting the RAM module, ensuring it is securely in place. Alternatively, you can consider replacing the RAM module with the same type to eliminate any potential RAM-related problems.
4. Perform a thorough visual inspection of the circuit boards for any signs of burns or damaged compoSupposents if you observe any visible damage, such as burns or parts that appear to be physical. In that case, damaged, the board likely needs to be replaced, especially if it's the board carrying the display cable connIn our store, You can find both motherboard and daughterboard components for select Chromebooks store.

Often, it is easy to forget the troubleshooting basics during times of frustration. Before attempting any significant repairs for your device, check the following.

• Ensure that the charging cable of your Chromebook is correctly seated in the charging port. If you have depleted the battery and are attempting to charge the device, ensure the charger is securely connected to the charging port and plugged into a functioning power source. A complete circuit must be established between the charger, the Chromebook, and the power source to enable proper charging.
• Ensure that the power source your charger is plugged into is powered on. It is possible to overlook a non-functioning power source. Try plugging your Chromebook into a different power source to avoid any issues.
• Verify your charging cable is not damaged. Inspect the charging cable for any visible signs of damage or frayed wires. If you detect any damage, consider using a different line or replacing the current one.
• Verify your device's charging indicator light is functioning correctly. When connected to power, see if the charging indicator LED illuminates or changes color, indicating the charging status of your Chromebook.
• Attempt a hard reset of your Chromebook. Press and hold the power button for at least 10 seconds to discharge any built-up power and possibly resolve software glitches. Then, try powering on your Chromebook again.
• Ensure your charging port is clean. Dust or debris can sometimes accumulate in the charging port, preventing the proper connection. Use a soft brush or compressed air to clean the charging port gently.

If the issue persists, proceed to the more in-depth tips below.

If your Chromebook is not powering on or showing signs of life, the issue may be related to the battery. Follow these steps to troubleshoot battery-related problems.

1. Check Battery Level: Connect your Chromebook to the charger and wait at least 15 minutes. Then, see if the charging indicator light shows the device is charging. If not, the battery might be completely drained or faulty.
2. Try a Different Charger: Use a different charger that's known to work with your Chromebook model. The original might be defective if the device starts charging with the new charger.
3. Remove External Peripherals: Disconnect external devices such as USB drives, headphones, or monitors. Sometimes, a faulty peripheral can prevent the Chromebook from powering on.

If the Chromebook still does not power on, proceed to the next section.

Sometimes, it's not the Chromebook but the malfunctioning display. Check with an external monitor to see if the Chromebook is working but not displaying anything.

Your Chromebook could have encountered an issue during a ChromeOS update, causing it to appear off or display a black screen. This is due to a lack of proper instructions from the software to boot up. To resolve this, you can restore ChromeOS by following this guide or the instructions below.

Note: Performing a ChromeOS recovery will erase all the data stored directly on the Chromebook.

1. Go to the Chromebook Recovery Utility website using a separate device.
2. Install the Chromebook Recovery Utility.
3. Prepare a USB recovery drive: Connect a USB flash drive (8GB minimum) to the computer and launch the Chromebook Recovery Utility. Select your Chromebook model from the list and click Continue. The utility will download the necessary recovery image to the flash drive.
4. Recover ChromeOS on your Chromebook: Insert the USB drive into the affected Chromebook. Please turn it off, hold the Esc and Refresh (F3) keys, and press power to start the recovery.
5. Follow the on-screen instructions to complete the recovery process. Your Chromebook will be restored to its original factory settings with a fresh installation of ChromeOS.

If the issue persists even after restoring ChromeOS, it may indicate a hardware problem. In such cases, continue to the next section.

Suppose your Chromebook displays a black screen even after following the troubleshooting steps mentioned earlier. In that case, there is a high likelihood of a problem with the Motherboard or the surrounding components.

1. Remove any accumulated dust or debris from inside the device for proper airflow.
2. Ensure that your device's CPU is adequately cooled. If you have recently reinstalled your heatsink, double-check that wires are securely attached and that thermal paste has been appropriately applied.
3. Reset your device's BIOS Settings by uninstalling and reinstalling the CMOS battery. This clears any potential conflicts or misconfigurations.
4. Verify that the RAM module is installed correctly and functioning properly. If the RAM module is not properly seated, try reinserting or replacing the module.
5. Perform a thorough visual inspection of the Motherboard for any signs of burns or damaged components. If you observe any visible damage, such as burns or parts that appear to be physically damaged, the Motherboard likely needs to be replaced.

Before undertaking significant repairs on your device, you must go through basic troubleshooting steps. These steps can often resolve issues without the need for extensive repairs. Please ensure you check the following.

• Ensure that your USB device is on and not faulty. Sometimes, the issue could be with the USB device, not the Chromebook. Be sure to test the USB devices on another device to confirm if they work correctly. You should also try connecting different USB devices to your Chromebook to see if the issue persists. Some large storage devices might also require a separate power source, so ensure your USB device is powered on or connected to power. If you find the issue with your USB device, try seeing if the device is in our Computer Hardware Section.
• Test the USB device with a different USB port. You can determine if the port is faulty by testing your USB device with a different USB port. If the USB device does not connect with your device, then the likely culprit is the USB device itself. Otherwise, the USB port on your Chromebook is the culprit.
• Make sure that both ends of the USB device are seated correctly. A proper connection is needed to plug your device into your Chromebook's USB port. Try reseating the USB end of your device into your Chromebook's USB port, and ensure the connection does not feel loose. If your USB device plugs into the USB device, ensure that this end is connected correctly.
• Restart your Chromebook. Restarting your Chromebook will clear out any problematic temporary files and reset any software components that might not be responsive. To restart your Chromebook, click on the system tray, select the power icon, and choose Restart. You can restart your Chromebook by pressing the Esc + Refresh (F3) keys simultaneously and then pressing the Power button.

If these quick tips cannot resolve the issue with your USB ports, try the more in-depth troubleshooting tips below.

Assuming the USB device you are attempting to use is a storage device, it is essential to remember that only some storage formats are compatible with Chrome OS. If your USB runs in an unsupported format, your storage drive won't work. The following supported file formats are listed below.

• FAT (FAT16, FAT32, exFAT)
• HFS+ (read-only on journaled HFS+)
• ISO9660 (read-only)
• MTP
• NTFS (Supported for ChromeOS after 2021)
• UDF (read-only)

If your storage device is not one of the listed file formats, you can format your drive using the following steps.

1. Open Explorer.
2. Right-click on the USB drive and select Format from the context menu.
3. In the File System option, choose a supported format.
4. Click on the Format button.

If converting your storage device could not fix the problem, or if this section does not apply, try the next section.

If you cannot use the USB ports on your Chromebook, there may be an issue with the physical hardware.

• Ensure that your USB Ports are clean and free of debris. USB devices rely on several metal pins that need proper contact with the pins inside the USB connector. If dust or debris has gotten into the USB port, then this could cause the connection between the pins not to be complete. You can use a dust blower and 90% rubbing alcohol to clean out the port.
• Perform a thorough visual inspection of the USB Ports on your Chromebook. If your USB port has become damaged, then this can cause issues with how your USB device connects to your Chromebook. Perform a visual inspection of your Chromebook's USB ports, looking for any breaks in the plastic support tang or bent or broken contacts. If either of these is broken, you must replace the port or the board the port is connected to.

If there is no accumulated dust or visible damage in your USB ports, move to the next section.

If the above tips cannot resolve the issue, there might be an underlying issue with your device's operating system. Here are a few issues that might be causing your issue and how you can resolve them.

You can check if your operating system is outdated by going to Settings > About Chrome OS > Check for Updates. Install any available updates. Updates often include bug fixes and often contain performance improvements for your operating system.

If updating your device could not resolve the issue, you might need to Powerwash your device. You can do this in a few ways, but the easiest way of Powerwashing your Chromebook is with the instructions below.

Note: This will factory reset your device, so be sure to back up all your data to either Google Drive or an external storage device.

Additional information on Powerwashing your device can be found here.

1. Sign out of your Chromebook by clicking on your profile picture in the bottom right corner of the screen and selecting Sign Out. (You'll need to be at the login screen.)
2. Press the following key combination on the login screen: Ctrl + Shift + Alt + R Twice.
3. A dialog box will appear, asking you to confirm that you want to Powerwash your Chromebook. Click on the Powerwash button to continue.
4. Follow the on-screen instructions to complete the Powerwash process. Your Chromebook will be factory reset.
5. After the Powerwash is complete, your Chromebook will start as if it were a new device. Follow the on-screen instructions to set up your Chromebook, including connecting to a WiFi network and signing in with your Google Account. Once this is done, check if you can use your USB devices.

Alternatively, you can completely restore ChromeOS using Google's ChromeOS Recovery Tool. This tool can address any potential software issues causing your device to have trouble seeing your USB devices. The instructions for creating a ChromeOS recovery disk are below, but an in-depth guide can be found here. An empty USB drive with at least 8 GB of storage is required.

1. Install the Chromebook Recovery Utility Extension: Open Google Chrome and install the Chromebook Recovery Utility Extension from the Chrome Web Store. Click on the extension and follow the on-screen instructions.
2. Prepare Chromebook for Recovery: Turn off your Chromebook and ensure it's connected to a power source. Press the Esc + Refresh (F3) keys simultaneously, then press the Power button. Release the Power button when the Chromebook starts, but continue holding Esc+ Refresh until you see a screen prompting you to insert the recovery disk.
3. Recover ChromeOS: Insert the previously created recovery disk into your Chromebook and follow the on-screen instructions to initiate the ChromeOS recovery process. This will reinstall the operating system and can resolve software-related problems that may be causing the black screen issue.
4. Follow System Setup: After completing ChromeOS recovery, follow the on-screen instructions to set up your Chromebook as you would during the initial setup. Check if you can use your USB device.

If the above sections have been unable to resolve the issue, then there could be the possibility that there may be an issue with your device's internal components.

• Perform a thorough visual inspection of the Motherboard for any signs of burns or damaged components. If you observe any visible damage, such as burns or components that appear to be physically damaged, the Motherboard likely needs to be replaced.

Is your Chromebook's camera not working or showing an image during use? Try some of the tips below.

• Restart your Chromebook Pro. The issue may be solved with a simple restart of your Chromebook Pro. To restart the Chromebook, hold down CTRL+ALT+DELETE at the same time. A menu should appear; select the red power icon in the lower-right corner and Restart.
• Update the Devices Applications. The issue may not be the Chromebook but the app you are trying to use. Updating the app may solve this problem.

Restoring your Chromebook settings to the original factory setting may solve this problem.

Before taking this step, ensure your essential documents are backed up. When conducting a system reset, your documents, settings, files, and apps may be erased from the hard drive.

1. On your Home Screen, click your account picture, which is located in the lower-right corner of the screen.
2. A menu will appear; click the Settings Tab.
3. Click on Show Advanced Settings, then locate the Powerwash option and select Reset.

Your device will begin going through the Powerwash process once Reset is clicked.

The SD card is in the computer, but the computer is not showing that the card is present.

When inserting an SD card into the Chromebook Pro, ensure that the SD card pins are toward the keyboard.

The Samsung Chromebook Pro supports four kinds of SD cards: the Micro SD, the Micro SDHC, and the Micro SDXC. Make sure the SD card is one of the following stated above.

If you have the correct SD card and have inserted it correctly and the Chromebook is still not reading it, the problem may be that the slot is damaged. To fix the SD Card slot, refer to this guide.

Before advanced troubleshooting, use these essential tips to ensure proper WiFi connectivity.

1. Check WiFi Signal: Verify your Chromebook is within a functioning WiFi network range. Ensure you are in the router's range and no physical obstructions are blocking the signal.
2. Ensure WiFi is Enabled on your device: Click on the system tray in the bottom-right corner of the screen and ensure the WiFi icon is turned on.
3. Check for Airplane Mode: Make sure your Chromebook is not in Airplane Mode, which disables all wireless connections. Disable Airplane Mode by clicking on the system tray and turning off the Airplane Mode icon.
4. Double-check WiFi Password: If you connect to a password-protected WiFi network, ensure you enter the correct password. Pay attention to uppercase and lowercase letters, special characters, and spaces.
5. Test with Another Device: Verify if other devices can connect to the same WiFi network. If other devices are also experiencing connectivity issues, the problem may lie with the WiFi network itself.
6. Restart your Chromebook and the Router: A simple restart can sometimes resolve temporary connectivity issues with both devices.

If the above steps don't resolve the issue, proceed to the more in-depth troubleshooting below.

ChromeOS sometimes has issues connecting to a network if your device is automatically assigned an IP address. These issues can be resolved by forgetting the WiFi network and reconnecting.

1. Click on the WiFi Icon: Click on the WiFi icon in the system tray to open the network list.
2. Find the Affected WiFi Network: Locate the WiFi network that your Chromebook is having trouble connecting to. Click on the network name to expand the connection options.
3. Click on "Forget": Once the connection options are expanded, click the "Forget" button next to the network name. This will remove the network from your saved list.
4. Reconnect to the Network: After forgetting the network, click the WiFi icon again and select the network from the list. Enter the correct password and attempt to connect.
5. Check Connection: Check if your Chromebook can access the internet through WiFi.

If a cached file becomes corrupted, it can cause issues connecting to your network. Clearing the WiFi network data can help resolve issues with saved network settings. Follow these steps:

1. Open Settings: Click on the system tray and the gear-shaped "Settings" icon to open the Chromebook settings.
2. Expand "Advanced": Scroll down and click on the "Advanced" section to reveal additional settings.
3. Click on "Privacy and Security": Under the Advanced section, click "Privacy and Security" to access related settings.
4. Click on "Clear Browsing Data": In the Privacy and Security section, click "Clear Browsing Data" to open the data clearing options.
5. Choose WiFi Networks: Check the "Cookies and other site data" option in the Clear Browsing Data settings settings. Uncheck any other options that you don't want to clear.
6. Click on "Clear Data": Once the desired options are selected, click the "Clear Data" button to clear the WiFi network data.
7. Reconnect to the Network: After clearing the data, attempt to reconnect to the WiFi network and check if the issue is resolved.

If the previous steps didn't resolve the WiFi connectivity issue, you can attempt to Powerwash your Chromebook. You can do this in a few ways, but the easiest way of Powerwashing your Chromebook is with the instructions below. This will factory reset your device, so back up all your data to either Google Drive or an external storage device.

1. Sign out of your Chromebook by clicking on your profile picture in the bottom right corner of the screen and selecting "Sign out." (You'll need to be at the login screen)
2. Press the following key combination on the login screen: Ctrl + Shift + Alt + R Twice.
3. A dialog box will appear, asking you to confirm that you want to Powerwash your Chromebook. Click on the "Powerwash" button to continue.
4. Follow the on-screen instructions to complete the Powerwash process. Your Chromebook will be factory reset.
5. After the Powerwash is complete, your Chromebook will start as if it were a new device. Follow the on-screen instructions to set up your Chromebook, including connecting to a WiFi network and signing in with your Google Account.

Alternatively, you can completely restore ChromeOS using Google's ChromeOS Recovery Tool. This tool can address any potential software issues causing your device to have trouble seeing your network. The instructions for creating a ChromeOS recovery disk are below, but an in-depth guide can be found here. An empty USB drive with at least 8 GB of storage is required.

1. Install the Chromebook Recovery Utility Extension: Open Google Chrome and install the Chromebook Recovery Utility Extension from the Chrome Web Store. Click on the extension and follow the on-screen instructions.
2. Prepare Chromebook for Recovery: Turn off your Chromebook and ensure it's connected to a power source. Press the Esc + Refresh (F3) keys simultaneously, then press the Power button. Release the Power button when the Chromebook starts, but continue holding Esc+ Refresh until you see a screen prompting you to insert the recovery disk.
3. Recover ChromeOS: Insert the previously created recovery disk into your Chromebook and follow the on-screen instructions to initiate the ChromeOS recovery process. This will reinstall the operating system and can resolve software-related problems that may be causing the black screen issue.
4. Follow System Setup: After completing ChromeOS recovery, follow the on-screen instructions to set up your Chromebook as you would during the initial setup. Check if the black screen issue is resolved.

If the issue persists after restoring ChromeOS, proceed to the more in-depth troubleshooting steps below.

Suppose your device is still not seeing your wireless network after following the troubleshooting steps mentioned earlier. In that case, there is a high likelihood of a problem with the Motherboard or the surrounding components.

• Perform a thorough visual inspection of the Motherboard for any signs of burns or damaged components. Since the WiFi card is integrated directly into the Motherboard, you will need to look for any burns or damage that could affect how the components on the motherboard function. If you observe any visible damage, such as burns or components that appear to be physically damaged, the Motherboard likely needs to be replaced.

It's easy to forget the troubleshooting basics during times of frustration. Before attempting any significant repairs for your device, check the following.

• Close Unnecessary Tabs and Applications: Multiple open tabs and applications can consume system resources and impact performance. Keep only the essential ones open. You can see which applications use many resources using ChromeOS's Task Manager by tapping the Search button and Esc on your keyboard.
• Restart Your Chromebook: Restarting your Chromebook will clear out any problematic temporary files and reset any software components that might not be responsive. To restart your Chromebook, click on the system tray, select the power icon, and choose Restart. You can restart your Chromebook by pressing the Esc + Refresh (F3) keys simultaneously and then pressing the Power button.
• Check Your Internet Connection: If you notice that web-based applications are particularly sluggish, there might be a good chance of an issue with your network connection.

Insufficient storage space can significantly impact the performance of your Chromebook. While Chromebooks are marketed as a cloud-based solution, they do have an internal storage system where you can store files locally. Ideally, you would want to ensure that the number of files you keep does not exceed 80% of your total disk space. To check your local storage, check the following.

1. Click on the system tray.
2. Select the gear icon to open the Settings menu
3. Go to Storage. Ensure that you have enough free space available.

Consider deleting unnecessary files or offloading them to an external storage device or Google Drive if the storage is nearly complete. You can also remove unused User Accounts from the device to free up storage space.

Note: While the actual Google Account or any information connected to this account — like bookmarks — won't be deleted, files that are stored on your Chromebook will be deleted.

One of the reasons that your Chromebook could be running slowly could be due to several different issues caused by the operating system.

• The potential issue caused by Cached Data: If a cached file becomes corrupted, or enough of them are stored, then it can cause your system to become slow. You can clear your browsing data by following the below steps.
  • Open Settings: Click on the system tray and the gear-shaped Settings icon to open the Chromebook settings.
  • Expand "Advanced": Scroll down and click on the Advanced section to reveal additional settings.
  • Click on "Privacy and Security.": Under the Advanced section, click Privacy and Security to access related settings.
  • Click on "Clear Browsing Data.": In the Privacy and Security section, click Clear Browsing Data to open the data clearing options.
• Outdated Operating System: You can check if your operating system is outdated by going to Settings > About Chrome OS > Check for Updates. Install any available updates. Updates often include bug fixes and often contain performance improvements for your operating system.

Disabling or removing unnecessary extensions can significantly improve the speed and performance of your Chromebook. Each extension you have installed on your Chromebook consumes system resources such as CPU, memory, and disk space. You can check and turn off your extensions by doing the following.

1. Click on the three-dot menu icon in the top-right corner of the Chrome browser.
2. Go to More Tools > Extensions.
3. Disable or remove any unnecessary or unused extensions that might consume system resources and slow down your Chromebook.

Some extensions run continuously in the background and collectively contribute to increased resource usage, which can slow down your Chromebook. Disabling or removing unnecessary extensions can reduce the overall resources consumed, allowing your device to allocate its resources more efficiently.

ChromeOS is designed to be secure and virtually immune to viruses. However, they are still very susceptible to malware, which can cause issues with processing speeds. This is why it's always a good idea to ensure your device is free from malware or unwanted software by doing the following.

1. Open the Chrome browser.
2. Click on the three-dot menu icon in the top-right corner.
3. Go to Settings and scroll down to the Privacy and Security section.
4. Click on Security.
5. Under the Security section, click on Check for malicious software.

You can also factory reset your device by performing a Powerwash. Ideally, you would want to save your data onto an external USB storage device or Google Drive before doing this, as this will reset the computer to the factory default state.

1. Open the Chrome browser.
2. Click on the account picture or initials in the bottom-right corner.
3. Click on Settings.
4. Scroll down and click on Advanced.
5. Under the Reset settings section, click on Powerwash.
6. Follow the on-screen instructions to complete the powerwash process.

Performing a powerwash can help resolve more complex issues, including persistent performance problems, software conflicts, or system errors.

Note: Powerwashing will erase all your data, so it's crucial to back up any important files before proceeding.

Often, it is easy to forget the troubleshooting basics during times of frustration. Before attempting any significant repairs for your device, check the following.

• Make sure that your device is oriented correctly. If your device is not the 2-in-1 tablet model, then you will need to ensure that your device is correctly orientated to be used (I.e., the bottom of the keyboard is flat, and the screen is parallel to you).
• Make sure that the orientation lock is not on. If your device is a 2-in-1 model, then there is the possibility that your orientation has been locked.

If neither of these solutions resolves this issue, then continue to the more in-depth troubleshooting tips.

In some cases, this issue occurs when a specific set of keys are accidentally pressed — typically in the case of children who mash the keyboard or when a cat or other small animal lies on the keyboard. This feature is a regular feature of ChromeOS and is thankfully easy to resolve by following the below steps.

1. Press and hold the CTRL + Shift keys and the Refresh key (circle with arrow) to rotate the screen 90 degrees clockwise.
2. Repeat Step One until your screen is orientated correctly.

You can adjust your screen rotation in your Chromebook's settings using the following steps.

1. Click on the clock in the bottom-right corner of the screen.
2. Select the gear icon to open the Settings menu.
3. Scroll down and click on Advanced to expand the advanced settings.
4. Under the Device section, click on Displays to access the display settings.
5. Look for the Rotation option and ensure it is set to Standard or 0 degrees.
6. Adjust it to the correct setting if it is set to a different rotation.

In addition to adjusting the settings, you can reset your display to its factory default settings using the following steps.

1. In the display settings menu, scroll to the bottom and click Reset to Default.
2. Confirm the action when prompted.
3. This will reset all display settings, including the screen orientation, to their default values.

If these tips cannot resolve the issue, try the next section.

If the above tips cannot resolve the issue, there might be an underlying issue with your device's operating system. One of the things you can do to fix this issue is to Powerwash your device. You can do this in a few ways, but the easiest way of Powerwashing your Chromebook is with the instructions below.

Note: This will factory reset your device, so be sure to back up all your data to either Google Drive or an external storage device.

1. Sign out of your Chromebook by clicking on your profile picture in the bottom right corner of the screen and selecting "Sign out." (You'll need to be at the login screen)
2. Press the following key combination on the login screen: Ctrl + Shift + Alt + R Twice.
3. A dialog box will appear, asking you to confirm that you want to Powerwash your Chromebook. Click on the "Powerwash" button to continue.
4. Follow the on-screen instructions to complete the Powerwash process. Your Chromebook will be factory reset.
5. After the Powerwash is complete, your Chromebook will start as if it were a new device. Follow the on-screen instructions to set up your Chromebook, including connecting to a WiFi network and signing in with your Google Account.

Alternatively, you can completely restore ChromeOS using Google's ChromeOS Recovery Tool. This tool can address any potential software issues causing your device to have trouble seeing your network. The instructions for creating a ChromeOS recovery disk are below, but an in-depth guide can be found here. An empty USB drive with at least 8 GB of storage is required.

1. Install the Chromebook Recovery Utility Extension: Open Google Chrome and install the Chromebook Recovery Utility Extension from the Chrome Web Store. Click on the extension and follow the on-screen instructions.
2. Prepare Chromebook for Recovery: Turn off your Chromebook and ensure it's connected to a power source. Press the Esc + Refresh (F3) keys simultaneously, then press the Power button. Release the Power button when the Chromebook starts, but continue holding Esc+ Refresh until you see a screen prompting you to insert the recovery disk.
3. Recover ChromeOS: Insert the previously created recovery disk into your Chromebook and follow the on-screen instructions to initiate the ChromeOS recovery process. This will reinstall the operating system and can resolve software-related problems that may be causing the black screen issue.
4. Follow System Setup: After completing ChromeOS recovery, follow the on-screen instructions to set up your Chromebook as you would during the initial setup. Check if the black screen issue is resolved.