Azpen A720 Troubleshooting

First check the device settings to ensure wifi is enabled. If it isn't, enable the wifi and connect to a network.

If your tablet won't connect to wifi while the wifi is enabled try connecting your tablet to a different wifi network. If this works, the wifi and not your tablet was the issue. You could also try connecting a different device to the wifi to see if the problem lies with the wifi or your device. If there is a problem with the wireless router in your location, try resetting and if that fails contact your internet service provider.

If the wifi is enabled and there is no issue with the router or network you are connecting to the wifi antenna is dysfunctional. Follow this guide for a complete set of replacement instructions.

The tablet will not respond and whatever you do it shows no signs of turning on.

Plug in the tablet with the charging cord to make sure it has power, when the cord is connected securely the battery starts charging.

First check to see if the battery has run out of charge by plugging the tablet into the charger. If the battery can not be charged you have a faulty battery and need to replace it. Follow this guide on how to replace the battery.

If it appears that nothing is happening it is possible that the display screen is broken. If you know the battery is charged and functional, you may need to replace the display.

The tablet is not responding to being plugged in with the charging cable and does not charge.

Check to see if the cord is securely plugged into both the outlet and the tablet. If the connection is secure the battery will charge.

Make sure the cord is secured correctly. If the battery still does not charge try using a different cord to see if it is the cord that is not functioning and needs to be replaced.

First check to see if the battery has run out of charge by plugging the tablet into the charger. If the battery can not be charged you have a faulty battery and need to replace it. Follow this guide on how to replace the battery.

The tablet display is on but it will not respond to touch.

The tablet touch screen may have frozen. The simplest solution is to turn your tablet off and restart it. In many cases this will solve your problem.

If restarting your tablet does not help your touch screen may be broken. Follow this guide to learn how to replace the tablet's touch screen.

The external speaker won’t play sound.

First check to make sure the volume is not muted and is turn up loud enough to hear. If the volume is muted, unmute it and increase the volume.

After making sure the device isn’t muted, check to see that the application you are using is compatible with sound. If you change to a different application that supports sound and it works, the first application may not support sound.

After you make sure the device is not muted and that all tablet applications are having issues with the speaker, you have a broken speaker. Follow this replacement guide for instructions on how to put in the new speaker.

You put headphones into the tablet with the volume turned on and there is no sound coming through the headphones.

First check to make sure the connection between the headphones and the auxiliary jack is secure and tight. Push the headphones into the jack securely and you will hear sound in the headphones.

If the headphones are securely connected the the tablet and no sound is coming out, the headphones may be broken. Plug in a different pair of headphones to see if they work.