Gear Fit Won't Turn On
Your Gear Fit fails to boot.
Check to Make Sure You're Booting Properly
If your Gear Fit is unresponsive and won't start up first check to make sure you're holding the power button down for at least 3 seconds to start the device.
Make Sure the Gear Fit is Charged
If your Gear Fit remains unresponsive, it may be due to a lack of charge in the battery. This can happen from extensive use or if the device is left uncharged for extended periods of time. Connect your Gear Fit to its charger and make sure the charger is plugged securely into a power supply.
Battery Failure
If your Gear Fit still will not turn on it may be necessary to replace the battery. Click here for a guide on how to replace the battery.
Extensive Screen Lag/Freezing and/or System Crash
Your Gear Fit freezes, lags, or crashes.
Close All Apps
If your gear fit suffers from lag/freezing or crashing it may be due too many programs running on the device at once. If your touch screen is still responsive attempt to close all applications you have running. If your touch screen is not responsive, try the "Touchscreen is Unresponsive" topic on this guide.
Restarting
If your Gear Fit has an unresponsive touch screen or closing all apps fails to fix your issue, attempt to restart your device. You can do this by holding down the power button for 7 seconds.
Resetting
If your issue persists through restarting your device, it may be necessary to reset your Gear Fit. Note that this will delete all data currently stored on your device. It is recommended to have backed up all important data to a separate location before attempting this. To reset your Gear Fit go to Settings → Reset Gear Fit
Unresponsive Gesture Recognition
Your Gear Fit is not responsive to motion control.
User Motion
Check to see if your device is simply failing to recognize your motions or is not registering them at all. Execute the desired motion slowly and deliberately. If the motion is recognized then your previous inputs may have been to quick.
Check Which Hand You're Wearing your Gear Fit on
Make sure your Gear Fit knows the correct hand you're wearing it on. To set this, go to Settings → Display → Wrist Worn On
Gyroscope and Accelerometer
If your Gear Fit is failing to register your gestures or you cannot get it to properly register them, it may be an issue with the gyroscope or accelerometer of the device. These parts may need replacement.
Touchscreen is Unresponsive
Your touchscreen won't respond to your swipes no matter how much you do, but pressing the home button still works.
Foreign Substances
Is the finger you are using and the screen itself clean? The screen may not register your finger motions if there is dirt or a liquid on your finger or the screen. Wash your hands and dry them, and wipe the screen clean.
Protector Film
Check to see if the device has a screen protector. If the device does have one check to see if it is on correctly. It may be inhibiting contact with the screen if it is on incorrectly.
Restarting
Turn the Fit off and on. This may fix the problem.
Screen Failure
If the device still is not registering it may be complete screen failure. At this point you can try to replace your screen using our replacement guide, or send it into Samsung. Click here for a guide on replacing the screen of your Gear Fit.
Heart Rate Is Not Being Tracked
You are working out and you notice that your hear rate is not being tracked.
Power
Check to see if the device is on. The device may have run out of battery while you were running. Recharge the battery if it is drained, if not just simply hold the on button to turn the device back on.
Sensor
Make sure that there is no clothing or material obstructing the heart rate sensor from your skin.
Restarting
If the heart rate sensor still does not work restart the device. Check to see if the device is registering your heart rate now.
Heart Rate Hardware Failure
If the device's heart rate sensor still is not functioning, the heart rate sensor chip may have been damaged. You can either replace the sensor yourself or send it into Samsung for repair.
Cannot Connect Gear Fit to Other Devices Via Bluetooth
You cannot connect your phone, tablet etc. to the Gear Fit.
Device Compatibility
If the Gear Fit is not connecting to your desired device, make sure your device is compatible. The list below gives all the compatible devices to the Gear Fit.
- Phones
- Galaxy S3
- Galaxy Note2
- Galaxy S4
- Galaxy Mega 5.8
- Galaxy Mega 6.3
- Galaxy S4 Zoom
- Galaxy S4 Active
- Galaxy S4 Mini
- Galaxy Note3
- Galaxy Grand2
- Galaxy Note3 Neo
- Galaxy S5
- Tablets
- Galaxy Tab 10.1
- Galaxy Tab4 8.0
- Galaxy Tab4 7.0
- Galaxy TabPRO 12.2
- Galaxy TabPRO 10.1
- Galaxy TabPRO 8.4
- Galaxy NotePRO 12.2
- Galaxy Note 10.1 2014 Edition
Device is Out of Range
If the device is compatible to the Gear Fit then make sure it is within 30 ft. of the watch. Also make sure there are no obstacles between the two devices such as walls, human bodies, or fences.
Mobile Device Antenna
When connecting the device to the Gear Fit, ensure that its antenna is not being touched by your hand. The device's antenna may also be damaged causing no connection between the Gear Fit.
Software Update
Having the latest version of the Gear Fit Manager App is necessary for the device to connect to the Gear Fit.
Battery Drainage
Battery quickly drains after use and does not meet the expected 3-4 day battery life.
Device Overuse
The battery may be overused from screen brightness and constantly turning it on. Constant charging which shortens the life expectancy and may require a replacement.
Battery Replacement
The battery may be dead and require a new one. For battery replacement refer you may refer to our guide on how to do it. Click here for a guide on replacing the battery of your Gear Fit.
Additional Information
If your problem is not covered here or you require additional information to fix your device, the following links may help.
Team
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50 Commenti
try "Connection Fixer for Gear Fit" in google play.
https://play.google.com/store/apps/detai...
ensanamarezost1 - Replica
My gear fit 90E5 keeps disconnecting from Bluetooth any idea why
Stuart - Replica
My gear fit screen is going in and out flashing and you can't see screen. Only had it a year. Called samsung they said it would cost $108.00 to fix it. BS, i only paid $100 for it a year ago. Took it to best buy to get them to do a factory rest and update worked for 4 days then started acting up agian.
Trena Bennett - Replica
I keep getting a 0EF1 error message when booting up to connect.
nicholascowell12 - Replica
Please help me out with this issue
nicholascowell12 - Replica
My Gear is paired with Samsung S6, which is paired with the Bluetooth in my car. Every phone call that I make or receive while in the car is interrupted for several seconds at a time. Is this normal or do I need to change any settings.
This problem is not experienced if I disconnect Gear from my Phone while I am in the car.
Niten - Replica
every time i try and boot up the device it goes straight to an error message (0EF1) between the phone and fit icons. please help!
nicholascowell12 - Replica
My Gearfit has worked well for 18 months. However now it's in a perpetual loop of restart / reboot. I cannot get it to turn off. Any suggestions?
Steve Chernack - Replica
My gear fit will not charge. Please help me
Agyei - Replica
Please my gear fit will not charge
Agyei - Replica
I had the same issue when I bought my second gear fit. I had to plus the charger into a computer usb first and charge it that way. After that, I was able to charge it with any usb outlet. My first one wasn't like that though. Hope this helps!
Fitgrl72 -
My phone crashed and I had to perform a factory reset on it before disconnecting my gear fit 2 or backing it up. Is there any way to connect it back up to my newly reset phone without erasing all my progress on the gear fit?
Jade - Replica
Just got my gear fit last week and already unable to turn on. Totally black screen ...not doing a dam thing..had it plugged in all night and brought the charger in with me here to work to see if I can get it to wrok..still nothing...im thinking I am going to take it back..money not well spent
Nicole - Replica
I had my Fit2 paired with a Samsung Level Pro Bluetooth headset through my S7. I disconnected it and tried pairing it with a Sony Bluetooth headset. It didn't work so I tried to pair it back with the Samsung headset but now it just keeps saying it can't find any Bluetooth headset (the headset is on and the Sony headset is off and unpaired :( ).
Mary Jo - Replica
My gear fit is not staying on and I have followed all trouble shooting protocol... Can you send me a customer service contact number please... kenneymyles@gmail.com.
milesmedley - Replica
Every time I try to set it to bicycle activity when I ride my stationary bike, it will start the countdown, work for about 15 seconds and then auto pause. No matter how many times I press it to continue, it will keep auto pausing. Anyone else have trouble with this?
Lori Dolman - Replica
I have the same issue for a months now but with any type of exercise I tell it I am doing. Walking, cycling or elliptical trainer, all stop at 11 or 16 seconds. Tried power on reset but no change. Have had software updat as well but didn’t fix it. Have stopped using that feature as for some reason it’s auto function for detecting exercise itself works really well. ie it logs my walks, treadmill and elliptical trainer session accurately by itself. But if you did find a fix, I’d be keen to try it.
Sheryl
currentstait -
The time on my gearfit has fast forwarded two full hours and cannot figure out why. Already reset it and did not fx the problem. Turned off phone AND gearfit and restarted both and that did not help. WTH?
Kathy Serrano - Replica
When I tap on any of my features on my gear fit 2 they don't open?? Ie. Heart rate , 24hr log etc.. why is this happening??
robyn - Replica
Same Robyn did anyone reply ?
mars42 -
charged device overnight. put it on and found out I had walked 300+ steps overnight and went up 59 flights of stairs! Nice workout I never did. What gives?
enelson1304 - Replica
I have just received my brand new gear fit 2 and it wont even charge, switch on or anything? I have tried all I know. Help please???
Carmel - Replica
I have a original Gear fit, worked ok for a couple of years, but it has now switched on with just the words Gear Fit Manager & lots of Chinese writing, how do I get back to the normal display. I have tried restarting several times.
Karen Roberts - Replica
My Gear Fit 2 does not have the wrist worn on option under the Display settings. I was going to look into trying that to resolve my issue.
Ultimate issue - I apparently can climb 22 flights of stairs walking from my bed to my bathroom in the morning.....approximately 10 steps. I've reset it several times, I am completely at a lose. It's become completely worthless at this point. I paid too much money for this.
Kimberly Warfield - Replica
I used to be able to control my music flow with my gear (deezer app) but since a gear update i cant, i cant control the music nor the volume, when i try it offers to connect to BT, however i still get my push notifications so it is connected. had hoped a patch would fix it, but non so far
colt - Replica
My gear fit 2 pro stopped registering steps. Reboot and factory's reset does not solve this issue. Divice is two months old, and carefully handled. Otherwise it functions well. But the failure to record steps renders it useless to me.
henry hvb - Replica
I have resetted my gear fit. No I need to connect but bluetooth is off.
How do I turn it on??
Klaas Hofstra - Replica
I have a 1 month old Gear Fit 2 Pro
Recently it was working fine, but since last 2 Days, it battery backup.has gotten down drastically, I am getting only 16 Hrs Battery backup , What should I Do?
Arvind Pandey - Replica
My gear fit2 pro’s screen won’t come on, the sensor lights on the base are flashing green, I have pushed and held the on off button and nothing happens
ken martin - Replica
My gear fit pro 2 sensor lights are always on. Is this ok or what should I do to turn them off?
gordon_nz - Replica
Got new phone. Connected my gear fit now my texted and phone call # shown in Asian letters and numbers.
NancyTremblay61 - Replica
after new update, the Fit2 does not buzz when I’m out of range. However it will notify the phone. I want it like it was before
jon - Replica
My gear fit 1 screen is sometimes flickering but most of the time its color green, I can't see the home screen but I can tell its still responsive even tho i cant see what im navigating on and power button still works. Any suggestion on how could make the screen back to normal?
Miko R.M Jose - Replica
Ihave my Gear Fit pro on the charger, but it isn’t charging.. I rebooted it, and it still won’t charge.
msfrizzel - Replica
The buttons on the side of the watch aren't working. When I press them, it does absolutely nothing. How should I fix this?
Coral Heyd - Replica
It only have the “!” Display on the screen and can't do anything please help.tia
Victorino Jr Galvez - Replica
I have a new Gear fit. When I receive a text I The quick response feature is not working.
Jeffery Bennett - Replica
Not getting notifications for Gmail on my new Gear Fit
Jeffery Bennett -
! Is on screen. Phone wont do anything. How do I remove !
jacobic8824 - Replica
Need serius help my gear fit 84f2 starts turbing off every time it connects to my phone samsung s10+
Michael Bergdahl - Replica
I only get an error , just an ! It is bran new, came on said it was sync showed widgets etc. But I could not adjust them now all I have is ! Have turned of and on several times…
Linda Terrell - Replica
Since the latest update the distance is not recording correctly. it now records 1100m as 1km so distorts all workout distances. Have done updates and restarted several times
Liz Andrew - Replica
My gear fit was running great until the newest update then all of a sudden the Gear Fit Manager stops responding keeps saying cannot connect to Bluetooth I don't know what to do!
Thanks!
Yvette Hooper - Replica
Too many different names that seems to refer to the same device. Is Gear Fit the same as Galaxy Fit? I'm not sure when I research products by name that the responses are about my particular devices. Very disheartening.
Cloeida Johnson - Replica
This product is a night mare. Touch screen is unresponsive and I can not reset it. There is no power button. What can I do?
lalobunge - Replica
My screen has gone dull and it is hard to see it. I have tried to increase the brightness both on the watch and on the app but nothing has worked, It is a galaxy fit SM-R370
susanne mcguinness - Replica
Stuck on downloading. Been there for 3 days.
Don - Replica
My watch is stuck on downloading. Can not get it to reboot or shutoff.
Don - Replica
Gear Fit 2 Pro would not start as battery was completely drained. All combinations of button pressing failed.
Placing it in the charging cradle only resulted with a quick flash of the charging symbol.
For two days all attempts , fixes, suggestions failed.
As a last resort , I Pressed and held in the Power Button and at the same time placed the watch in the charging cradle.
This worked a second time when removed to quickly. The watch rebooted and then charged as normal.
IanG - Replica
Screen will not come on. It is fully charged, Fit 2 keeps trying to sync to my phone. The screen is black. How do I get another one?
Edwin Harvey - Replica