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Screen Flickering
Screen keeps flickering on and off.
Incorrect Display Setting
Your phone settings may need to be updated. To update your phone, navigate from home screen to the settings tab. Select display. Select update.
Water Damage
Your phone has water damage. Water damages electronic components and may have damaged the display cable. To repair the display of your device, go to the screen replacement guide.
Flex Cable or Connectors may be Loose
Your phone may have been dropped. When the phone is dropped a lot, the flex cable may have come loose.
Device Won't Turn On
Your device won't turn on. The screen is black.
Battery has No Charge
Your battery has run out of power. Plug in the phone to charge it.
Battery is Loose
Your battery is loose. Replace the battery. To replace the battery, go to the blank guide.
Device’s Screen is Unresponsive
The screen does not turn on when the device power button is pressed.
Cracked Screen
Your phone was more than likely dropped to cause this issue. In order to fix this you can either contact Samsung or stores near you for help with replacement of the screen. Another idea to fix your device’s screen is to purchase a new panel that corresponds with this phone. To replace the screen go to the screen replacement guide.
Screen is Not Connected to Motherboard
Your screens connector for the screen to the motherboard may have gotten loose. In order to fix this you can either contact Samsung or stores near you for help with replacement. Another alternative is you need to open the phone and reconnect the screen to the motherboard. To replace the screen go to the screen replacement guide.
Device Will Not Power On
The screen remains black when powered on and there are no indicator lights lit up.
Charge Your Device
Your device may be out of battery. Using an approved charger, plug your device in and allow to charge for 15 minutes. If device does not turn on after pressing power button for 15 seconds attempts to replace charger or charging port can be made.
Debris Buildup in Ports
Dust may have gathered inside your charging port or charger. To solve this issue try to blow into the entrances of your charging port and charger.
Battery or Other Piece of Hardware is Loose
Over time or with other people using your device something might have gotten loose. Please open up your device using the appropriate tools and tighten all connections to hardware.
Device’s audio is distorted
The sound coming from the device is messed up, distorted, or not working
The device thinks it is in headphone mode
Try plugging in headphone in the headphone jack a few time. Sometimes the device tricks itself that it is in headphone mode, and this will update the phone so it is not in headphone mode.
The device is wet
Try leaving the device out on a table, come back in 24 hours, then check if the audio works. This will allow the device to dry.
The device’s speakers are broken
Replace the speakers inside the phone. Open the back of the phone, remove the battery, remove all ten screws using a phillips screwdriver. Take out the speakers, and install the new speaker.
Home Button Not Responding
Home button either will not depress or does not appear to perform any action on the screen.
Dislodged Button
The home button has become physically dislodged or looks to be off-kilter.
Button Stuck In Place
In some cases, the button can become dirty or filled with gunk and can cause it to become stuck and not work anymore.
Disconnected Cable
One of the cables that connects the home button to the motherboard has become disconnected and needs to be attached again to work. If the device has gotten wet this can cause the cables to become damaged as well.
Volume Buttons Not Responding
Volume button will not push down or does not cause the volume to decrease.
Dislodged Volume Keys
The volume button has become physically dislodged or looks to be off-kilter.
Button Stuck In Place
Depending on the environment they are used, the volume keys can become dirty or filled with gunk and can cause it to become stuck and not work anymore.
Disconnected/Damaged Cable
The cable that connect the volume keys to the motherboard has become disconnected and needs to be attached again to work. If the device has gotten wet this can cause the switches or cable to become damaged as well.
78 Commenti
How to reset my face recognition
Jimmy Cline - Replica
No one can hear me on phone calls.if i use Bluetooth or speakerphone they can.i need help. I've tried everything i find on Google. Nothing has worked
Brandon Summerlin - Replica
Phone worked fine I put it on the charger now it will not charge…I know it's not the chargers..it will not charge at sll
donnaw - Replica
My phone was working great and I turned went into Google play and started a song when I pressed the power key to turn screen back off it had no affect. I tried repeatedly and nothing. I just let it be and then probably within 20 to 30 min the phone powered off, not sure if it was actually dead or just powered off. I assumed it died so I put it on charge but it wouldn't charge. Tried different chargers and also checked to make sure the chargers were working and they were. I let it sit for a couple hours not hooked up and then tried again the charge symbol did come up but not for too long I think it charged to 4% but never would turn on. I started looking at forums that addressed these issues and ine said to press volume down and home then power key. I did then got warning about custom os and its stuck on that screen. I've tried pressing all the buttons and none of them seem to have any affect. Please help!
angelacapko - Replica
hi there,
did you find any solution?
it also happened to me yesterday while i was using instagram and suddenly my phone(j7 Prime) hanged and i pressed power button to try lock/unlock but once the screen went off, since then it is not getting on. even it dosn’’t show the charging led. if you had have any solution then plz mention here
Faisal Mahmood -
"No internet access" message is being displayed on my smartphone home screen, although it is connected to the net. I fear if my phone is under virus attack
s kumar - Replica
my galaxy J7 screen keep flickering off what the solution
eng sham - Replica
unable to restart your device The integrity verification has failed. You need to restart your device to factory default settings. This will erase all your data.
poornimajs - Replica
My text messages won't come through or show up when I send 1 out on my phone.
Misty Finley - Replica
after an hour the bottom part of my screen is not working? it is only working when the first time or long time you did not used the phone.
kaniel kirk - Replica
Can receive text messages, but when I try to respond and press send, my phone returns to home screen.
craig acker - Replica
I am having issues hearing the person calling me . They can hear me but I cant hear them why??
Tami Parks - Replica
Why can I hear the person I call bit they ccx an hear
Tami Parks - Replica
Do y’all know if I should go to the phone store and get my Samsung galaxy j7 crown fixed the home button only works if you click it twice and that goes to camera then I can exit that’s the only way the home button works and my keyboard won’t pop up so I can’t use my keyboard and my battery and everyone at the top isn’t popping up I almost forgot I can power it off when you hold the off button on the side it comes up with power off and reset works but all the sudden it doesn’t let me put in a password and the power off button,if you click it it doesn’t do anything the last thing is the main home screen to do a password won’t pop up it just goes to the apps. I know this may be a lot it just happened over night all I did was power it off and plug it in, if yall know what it is I would love to know if you read all of this that I you so much and stay safe from cornaviris please send feed back if you know anything!
Kalen Rogers - Replica
I have a Galaxy J7. When I call a business and need to use the number pad to connect to a department, I push the number but it will not connect to any of the numbers. What should I do?
Deborah Snead - Replica
My samsung apps keep crashing and not responding. The word drive also flashes across the screen repeatedly.
Darlene Johnson - Replica
MY SAMSUNG J7 keyboard ceased to operate plese help me.
zameronn - Replica
Can you please help me ? zameronn@hotmail.cumMy Galaxie phone keyboard will not operate, I have it hooked up to my computer currently trying to seek help please ?
Nino Natan Zamero
zameronn - Replica
I have a galaxy j7 and the screen is locked and wont let me into any of apps, I cant add anything to my home screen, I changed my wallpaper because I had like a screenshot over my other wallpaper and couldn't remove it.
monataylor2010 - Replica
I cannot answer any phone calls if I have any apps open ! Help
faucheuxliz - Replica
hotspot won’t work.
The Respawned - Replica
my phone was working great then the display was flip and English writing coming from right to left, then the light of screen turned off.
screen touch and sound and Wifi and all functions are still working but no display?!
shady_moh - Replica
Most of my app icons have turned black and white. And the descriptive words have all turned red. What is going on? Galaxy J7.
44444444 - Replica
All of my Notes in the (Notes App) just disappeared!!
Tyrone Robinson - Replica
All of my Notes in the Notes App disappeared
Tyrone Robinson - Replica
I have a phone that it was working fine all of a sudden my phone started witnessed roll up or down at this voice tell me what it's doing that when you touch up Jay will tell you double touch you know taken and get what you need and it just will not get off the talking everything you try to do the talkin tells you what you're doing if anyone can help me I would appreciate it thanks in advance
passionflowersun96 - Replica
I have samsung galaxy j7 2017…whenever i connect my phone with usb cable to my computer…it shows ‘the device has either stopped working or disconnected’…as a result i am not able to transfer any data from mobile to pc…please help!!! I have tried everything i can find on google..plz help
sarkar.anushka11 - Replica
My j7 screen shows a vertical green line on left hand side
yogesh bhide - Replica
My J7 asked for a password. I didn’t want to set one but cancel wouldn’t work so I did. A few months later, it gave a screen for reset password. Cancel wouldn’t work. It wouldn’t take my password. Had to go to Verizon store—they managed to change password and get it work. A few months later it did it again. Went to Verizon and they made is so it didn’t need a password. What a relief UNTIL it happened again. Now it is locked up, asking me to set a pw and refusing “cancel.” $40 every time I to go the store for them to work on it. This is clearly a glitch in the phone. So far I’ve paid for it twice with all these fix-it fees. Sucks.
cassandra.williams - Replica
My volume is low an turned all the way up. Is there any way to get it to go up louder?
Scott - Replica
J7 Crown phone is on but will not launch a phone call! Screen opens them immediately closes!
christinyou - Replica
phone locked /forgot password
Cecelia Stewart - Replica
Why does my voice mail go to auto turn on by itself?
Paulette Strickland - Replica
Y auto voice mail turn on by itself why
Paulette Strickland - Replica
My J7 is frequently overheating and reseting. Was working fine then just went to crap. I did a factory reset but didn't help
Gin God - Replica
I can’t answer phone calls by pressing the home button. I can answer the phone when using in my car with Bluetooth. I have the impression that I must have turned off something. Has anyone had that experience?
On the Cape - Replica
J7 crown pattern lock is too large and will not reduce display size. Tap screen 3 times the display will get larger and reduce back will only show 2 wide and 3 down. Will NOT GET SMALLER
Edward Barringer - Replica
Incoming call not shwoing in the screen
Nagarajupalli Yesudasan - Replica
My phone goes off and turns back on always. Sometimes I will be making a call and it will restart automatically. If you can help me kindly help me. I have factory reset it but still facing same problem
Nana Addo Lartey - Replica
My Galaxy J7 is just 2 years old and gives the message that it can not find the sim card.
I opened my phone, checked the sim card (got it out, cleaned it) and put it back in.
No use. But not all the time anymore. I don’t know for how long. For the time being it works.
But still, I find this a very bad thing about these devices. Especially when I see all the other remarks.
Peter Stroex - Replica
I opened an email attachment, viewed MP4 but did not save. Now while the file is not in MyFiles, it does show up in “recent files" when attaching a file to an email.
How do I get rid of this fantom file that shows for email attachments but not gallery?
Randy Holdeman Sr - Replica
phon switch “off hosse na
sopnilsohel9562 - Replica
my phon do not switch
sopnilsohel9562 -
MY SAMSUNG J7 keyboard not appeared to operate please help me.
Auff Magbool - Replica
So this is perplexing, I was listening to an audiobook using the Audible app with the screen off. I tried to open the app to pause the book when no buttons did anything, not even the power button. I couldn’t turn my phone off, restart it or turn it down. I had to finally disconnect the battery, reconnect it and then restart my phone. Any idea what happened or why?
Justine Lipski - Replica
My DD app just stopped working! I have uninstalled it and reinstalled it many times with no success. Now I cannot even find it in the app store. What is going on? Is it time for a new phone?
paula8701 - Replica
Google play services are not support to my device
Hira Raza - Replica
YouTube is not working because Google play services are not supporting my device
Hira Raza - Replica
Continuous sound and vibration accompanied by flash of dot pattern at base of screen. No apparent cause or fix
Lee Pettie - Replica
I get 3 messages, messenger keeps stopping, My Metro keeps stopping and fitbit has stopped. How do I fix this
sylviasay - Replica
my messenger keeps closing and will not stay open either my regular text messenging apps are closing on their own what should i do
Argelia Rascon - Replica
My car’s bluetooth connection said it cannot access my phone recents/contacts and told me to look for a permission message on my phone. Where do I find it? Thanks
leejstubbs - Replica
Keep getting notifications from my voicemail. “Something went wrong. We ran into problems. Try again later “.
Robert Mcgowan - Replica
battery went dead,recharged it 100%. can’t call out or in or text out or in?
fhrjr54 - Replica
My phone keeps minimising and maximising every second so I cant type messages or do anything what's the solution?
chanda j. Mulenga - Replica
Bluetooth not working
bettysue1130 - Replica
Phone will not power on. Phone still had 50 % before going black. Charged over night still black screen no light.
dhopkins2009 - Replica
My j7 keep disconnecting from wifi all other devices connect fine and dandy . Why is this happening I tried everything I reset all things. Wifi i mean every thing now my s10 is doing it too it like i have no control or network privacy I'm in auburn me . Is there a blackout for wifi or am i just dumb or seeing things or is a network line down should i worry or wait . Am i an idiot or a complete psycho stupid dumb dumb fool or blind as a bat.
jhxbox123 - Replica
Network issues stink one moment I have great wifi the next bad stinks I have spectrum they said they can spy on our downloads legally and i think I violates our privacy rights and the shall be judged in court and they should be shut down because they said they suspect us of selling illegal media but I admit we download free media but we promise we do not sell pirated copies of the media and do not support selling pirated content because is illegal to do so a and we dont do it . Sorry were a little poor but it dont make us bad people just poor people in poverty. we cant afford to pay extra for media .
jhxbox123 - Replica
I only download from YouTube is that illegal am I that bad and dumb to think it's not illegal
.
jhxbox123 - Replica
Is my spectrum being dropped because of piracy claims and possible sales of illegal content. is that even allowed and I dont sell piracy .
jhxbox123 - Replica
I think spectrum is spying on us that its self should be worse than piracy.
jhxbox123 - Replica
I also use a private VPN I use x VPN to block spectrum so they stop ther bs accusations there wrong doing shall be illegal too.
jhxbox123 -
Am I retarded to think this crap is wrong of a well known provider network.
jhxbox123 - Replica
My voice mail has been cleaned and deleted; yet if someone calls and wants to leave a message, the phone says the mailbox is full. What do I do.
Maria Costa - Replica
Screen never touch disply lock only
John Marie Castaneda - Replica
The vibration randomly stopped working. Yes I've already gone through the basics. Restarting, Turning it off and on. Checking the vibration settings. The problem still remains. This just happened today.
Benjamin Montgomery - Replica
I cannot get internet service outside of my home. Always asks for password and pin. Started happening about two months ago.
sunnyjen21 - Replica
How do I remove an image from an email that is stuck on my home screen
Marilyn Rider - Replica
My J7 will no recognise my passwoed.
Says “incorrect password”
Cant think of what to do
Help appreciated
Jeffrey Annan - Replica
My mobile when making a call flashes a message “ not registered on networks”. How to solve this problem?
Chandraman Shrestha - Replica
Display back button no responding
jude Peter - Replica
Charger cord will not insert into my cell phone to charge. It is not damaged and I think its on the phone's side, but it was fine yesterday. The plug will not connect. Is there something on the phone that needs to be looked at or changed?
ljgutting - Replica
After I reactivated my Galaxy j7 it will not activate even though it shows and tells me it's been activated it is stuck on that Loop of the activation screen it'll take a few moments and then it'll say it's active and then it does the same thing over and over and over again how do I fix that
McKinneychris169 - Replica
custom Binary blocked by FRP lock
Nathan Brook - Replica
samsung Galaxy J7 it Takes Shut Down And Custom Binary Blocked By FRP LOCK
Nathan Brook - Replica
Incoming calls cause Ringtone Volume to revert to MUTE and cannot be restored to normal volume unless phone is rebooted, at which point ringtone again reverts to MUTE at next incoming call. What is happening and how do I fix this?
gsw2 - Replica
Keyboard not responding
Tayab Raj - Replica