Kenmore 110 Series Washing Machine Troubleshooting

Safety First! Before you begin, remember that safety is paramount. Always disconnect your washer from the power source before attempting any repairs or diagnostics. This precaution is crucial to prevent electric shock or damage to your appliance.

Understanding Your Washer This guide covers various problems, from water not entering the unit to issues with spinning or leaks. We’ve broken down each problem into three key sections:

1. Problem: Identifies the specific issue you're experiencing.
2. Why It Happens: Provides a brief explanation of potential causes.
3. How to Fix: Offers step-by-step solutions to resolve the issue.

Ready to Tackle the Problem? Armed with this guide, you can approach washing machine troubleshooting with confidence. Let’s dive in and get your washer running smoothly again!

Your washer may not power up due to issues with the electrical supply, disconnections, or control unit malfunctions.

1. Power Supply Check: Confirm that the washer is plugged into a working outlet. Check your home's fuse box for any tripped breakers.
2. Power Reset: Unplug the washer for a minute, then plug it back in. This can often reset the system.
3. Inspect Power Cord and Filter: Look for any visible damage to the power cord. Check the line filter for disconnections or damage.
4. Secure Harness Connections: Ensure all wires leading to the Central Control Unit (CCU) are firmly connected.
5. Control Panel Response Test: Interact with different buttons and settings to check if the control panel is responsive.
6. Voltage Check: Using a multimeter, test the voltage at the User Interface connector (UIP3). Check for -5V at Pin 1, 0V at Pin 2, and -12V at Pin 3. A deviation indicates a potential issue with the CCU.

Power issues can be due to electrical problems, faulty connections, or issues with the control unit.

1. Verify the unit is plugged into a functional outlet and check for any blown fuses.
2. Disconnect and then reconnect the power to reset the washer.
3. Test the continuity of the line cord and line filter.
4. Inspect the harness connections to the Central Control Unit (CCU).
5. Reconnect power and check the touchpad/LED assembly by cycling through different settings.
6. Use a Digital Volt Meter (DVM) or Volt-Ohm Meter (VOM) to check the voltage on the User Interface (UI) Connector UIP3.
   • Pin 1: -5V, Pin 2: 0V, Pin 3: -12V. If the correct voltage is absent and the CCU has power, the CCU may be defective.
7. Disassemble and inspect the UI, checking connections between the Center and Right Board.

Issues with the door latch, electrical connections, or control panel can prevent the cycle from starting.

1. Door Latch Inspection: Open and close the door to ensure it's properly latched. The washer won't start if the door isn't securely closed.
2. Drainage System Check: If the door is locked, manually drain the unit. Open the pump filter (usually at the bottom front) and clear any blockages.
3. Power Reset and Wiring Check: Disconnect power and then reconnect. Inspect visible wire harness connections for any looseness or disconnections.
4. Control Panel Functionality Test: Test different cycles and settings on the touch-pad/LED to confirm its responsiveness.

This could be due to programming glitches, drainage issues, or a malfunctioning drain pump.

1. Error Code Diagnosis: Look for any displayed fault/error codes which can indicate specific issues.
2. Pause/Cancel Reset: Press the pause or cancel button twice to attempt a reset of the system.
3. Drainage System Inspection: Check the drain hose and pump filter for blockages or kinks.
4. Power Reset and Pump Check: Unplug the washer, then plug it back in. Listen for the sound of the drain pump to ensure it's working.
5. Diagnostic Test: If your model has a diagnostic mode, run it to check the Central Control Unit (CCU) and user interface.

The control panel may not respond due to software glitches, blocked drainage, or connection issues.

1. Initial Reset: Press PAUSE/CANCEL on the touch-pad twice, then try the Power or Control On button.
2. Drainage System Check: Empty the unit and inspect the drain hose and pump filter for any foreign objects.
3. Touch-pad/LED Test: Try selecting different cycles and adjusting settings to see if the control panel responds.
4. Power Cycle: Unplug the washer, then plug it back in to reset.
5. Harness Connection Inspection: Check for loose or disconnected wires, especially around the control panel.
6. CCU Diagnostic Test: Run a diagnostic cycle or any regular cycle to check the Central Control Unit's functionality.

Dispensing issues can arise from leveling problems, clogs, or motor malfunctions.

1. Leveling Check: Ensure the washer is perfectly level.
2. Dispenser Drawer Inspection: Check for any clogs or buildup of detergent.
3. Power Cycle and Water Connection Check: Unplug the washer and inspect water connections and screens for blockages.
4. Dispenser Motor and Installation Check: Examine the dispenser motor and its installation for proper alignment and connection.
5. Harness Connections: Verify all wiring is securely connected.
6. CCU Diagnostic Test: Run a diagnostic test to assess the Central Control Unit.

Filling issues can be caused by valve malfunctions, water supply problems, or pressure switch issues.

1. Inlet Valve Inspection: Check the inlet valves for blockages or damage.
2. Water Supply Verification: Ensure hot and cold water faucets are fully open.
3. Power Cycle and Water Connection Check: Disconnect power, then check the water connections and screens inside the unit.
4. Operating Pressure Switch Test: Inspect the pressure switch for proper operation.
5. Drain Pump Motor Check: Verify the functionality of the drain pump motor.
6. CCU Diagnostic Test: Run a diagnostic cycle to check the Central Control Unit.

Overfilling can occur due to leveling issues, drainage system malfunctions, or valve problems.

1. Leveling Check: Make sure the washer is level.
2. Drain System Inspection: Check the pump drain system for any sign of failure.
3. Operating Pressure Switch Test: Inspect the pressure switch for proper functionality.
4. Valve Inspection: Examine the valves to see if any are stuck open.
5. Pressure Switch Hose Check: Look at the pressure switch hose for any damage or disconnections.
6. Flow Meter Test: Blow air through the flow meter and measure the resistance to verify its operation.
7. CCU Diagnostic Test: Run a diagnostic cycle to check the Central Control Unit.

The drum may not rotate due to power issues, motor problems, belt malfunctions, or wiring issues.

1. Power Reset: Unplug the washer or disconnect the power.
2. Drive Motor Inspection: Check the drive motor for any signs of wear or damage.
3. Drive Belt Check: Examine the drive belt for any breaks or slipping.
4. Wiring Connections: Ensure all wire harness connections are secure and intact.
5. Power Reconnection: Plug in the washer or reconnect power.
6. MCU Check: Observe the operations of the drive motor in both directions to assess the Motor Control Unit (MCU).

Overheating can be caused by motor stress, faulty wiring, or drive belt issues.

1. Power Down: Disconnect power to the washer.
2. Drive Motor Check: Inspect the motor for any abnormalities or overheating signs.
3. Wiring Inspection: Verify the integrity of all wire harness connections.
4. Drive Belt Examination: Look for any issues with the drive belt.
5. Reconnect Power: Plug in the washer or restore power.
6. MCU Assessment: Test the functionality of the drive motor through the MCU.

Drainage issues often arise from clogged filters, blocked hoses, or pump malfunctions.

1. Disconnect Power: Unplug the washer or disconnect power.
2. Harness Connections: Check all wire harness connections for security and damage.
3. Drain Pump Inspection: Examine the drain pump for blockages or failures.
4. Drain Pump Motor Check: Assess the drain pump motor's condition and functionality.
5. Clear Drain Hose and Filter: Ensure the drain hose and pump filter are free from obstructions.
6. Restore Power: Reconnect power to the washer.
7. CCU Test: Conduct a Diagnostic Test or run a cycle to check the Central Control Unit.

Vibrations can be due to improper installation, unbalanced loads, or mechanical imbalances.

1. Shipping System Removal: Confirm all shipping materials are removed.
2. Installation Review: Check the installation for proper alignment and stability.
3. Leveling Feet Adjustment: Ensure the leveling feet are properly adjusted and secure.
4. Floor Stability: Verify the floor is stable and strong enough to support the washer.
5. Springer/Damper Check: If bumping occurs, inspect the springer/damper installation.
6. Counterweight Installation: Examine the installation of counterweights for proper balance.
7. Motor Tightening: Ensure the motor is securely fastened.
8. Drive Belt Inspection: Check the drive belt for proper tension and condition.

Water temperature issues can stem from improper hose connections, water heater problems, or sensor malfunctions.

1. Power Off: Disconnect power from the washer.
2. Hose Connection Check: Ensure the inlet hoses are correctly connected (hot to hot, cold to cold).
3. Water Heater Inspection: Look at the water heater and its wire harness connections.
4. Water Temperature Sensor: Refer to the manual (page 10) for checking the water temperature sensor.
5. Reconnect Power: Plug in the washer or reconnect power.
6. CCU Diagnostic: Run a Diagnostic Test to assess the Central Control Unit.
   • Check if the water inlet hoses are correctly installed.
   • Verify cold water temperature (max. 68°F) and hot water temperature (min. 122°F). Ensure any water boiler is switched on.