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Elevate Your Support Game with Support-wiz.com

Support-wiz.com offers unparalleled customer support with rapid response times. Whether you're troubleshooting technical issues or optimizing your setup, expert assistance is just a click away.

Whatever your business size, Support-wiz.com delivers scalable support:

• Basic Plans: Perfect for small teams or solo users needing occasional help.
• Premium & Enterprise Plans: Designed for organizations seeking 24/7 coverage, fast SLAs (e.g., <30 mins), and proactive engagement. (Note: While this structure mirrors industry best practices, exact plan details should be confirmed with Support-wiz.)
  

Get up to speed quickly with guided onboarding, in-depth training, and strategic advice from the Support-wiz team—so you can extract maximum value from day one. Fab support like this often helps customers resolve critical issues quickly and confidently.

Support-wiz’s enterprise-grade plans typically include 24/7 access and rapid response SLAs—so you're covered around the clock.

If you're a partner, Support-wiz may offer a dedicated portal where you can easily access and launch co-branded marketing content—like emails, landing pages, social media copy, and webinars—to boost visibility and demand.

Feature Benefit Fast, expert support Get answers and solutions quickly and accurately Flexible support tiers Match the level of help to your business needs Onboarding & training Start strong with hands-on guidance **24/7 availability (enterprise) Peace of mind, anytime support Partner marketing tools Co-branded collateral makes promotion seamless

Elevate Your Support Game with Support-wiz.com

Lightning-Fast, Expert Support at Your Fingertips

Support-wiz.com offers unparalleled customer support with rapid response times. Whether you're troubleshooting technical issues or optimizing your setup, expert assistance is just a click away.

Tailored Support Plans to Suit Your Needs

Whatever your business size, Support-wiz.com delivers scalable support:

Basic Plans: Perfect for small teams or solo users needing occasional help.

Premium & Enterprise Plans: Designed for organizations seeking 24/7 coverage, fast SLAs (e.g., <30 mins), and proactive engagement. (Note: While this structure mirrors industry best practices, exact plan details should be confirmed with Support-wiz.)

Hi @weathers

Search online for AD61-05938A (examples only) to find suppliers that suit you best.

Hi @inquiringmind

With regards to Service Test #67 indicating that the water filter is not installed, have you checked if the water filter switch is working OK?

Don't know for sure of its location but I think that there's a switch in the water filter housing. It is used to indicate whether the filter is inserted or not.

Looking at the tech sheet for your model, the switch is wired between the AC Active line and control board cable connector P2 pin 4 (light blue/black wire).

If you have a DMM (digital multimeter) you can check if there's 120V AC on the P2/4 connector (with the filter inserted) or disconnect the power to the refrigerator and check for continuity between P2/4 and Active.

What does Service test #56 indicate? (see tech sheet)

Hi @marianochaves

Does the spot also appear on pictures taken by the camera and then downloaded and viewed on a PC or monitor?

If not, then there may be a problem with the LCD screen or the motherboard.

Only way to isolate where it is, i.e. LCD screen or motherboard, may be to temporarily replace the LCD screen and check if it is still there or not.

Here's a video that may help with accessing the camera's LCD screen.

Search online for Fujifilm X-A3 LCD screen (supplier examples only) to find suppliers that suit you best.

Hi @heite,

It could be a faulty battery.

Create a battery report and use it to check the condition of the battery.

When you have the report, compare the Design Capacity value versus the Full Charge Capacity value, as shown in the report.

For a new battery the values would be the same but given that your laptop is 8 years old and presumably the battery hasn't been replaced, this wont be the case.

Use the formula Full Charge Capacity value x 100 ÷ Design Capacity value, to find the charge percentage (%) value of the battery.

If the charge % is <35% you may consider that replacing the battery is necessary. The Lenovo battery part number (examples only of what it might be, 4X50K14092, 01AV451), should be printed on the battery. Search online for the part number only, shown on your battery, to find suppliers that suit you best.

@heite

Perhaps check if the latest battery driver V10.1.10.0 is installed.

Hi @karen33133

Try the following and check if the screen backlights turn on and stay on without flickering. There will be no images on the screen when doing this test as the mainboard has been disconnected..

Turn off the TV if it is powered on, disconnect the power to the TV and then remove the back cover from the TV.

Disconnect the cable between the mainboard and the power board, at the power board end only.

Reconnect the power to the TV and check if the TV screen backlights turn on and stay on.

If they do then most likely it is a mainboard problem.

If the don't or if they flicker it is either a backlight problem or a power board problem.

Be safety aware when doing the above as there is exposed, lethal AC voltage on the power board. Disconnect the power from the TV before doing any further work in the back of the TV.