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Unit Won’t Turn On
- Screen does not display info or light bar and buttons do not light up.
Faulty outlet
- Test the unit at a different outlet.
AC Adapter is not connected to the outlet or unit properly
- Make sure that if the outlet is tied to a switch, make sure they are flipped into the on position.
- Verify that the connection between the AC cable and the DC jack is secure.
Warning:
- If the included AC adapter is used on other devices other than the iHome, this poses a potential risk to damage to damage them as well as the adapter.
Device Does Not Respond
- Unit does not respond to the connected device.
Not Properly Connected to Power Source
- Check that the unit is on.
- The display and buttons on top of the unit light up.
- Adjust the volume on device and unit.
- Test the play and pause buttons on your device and unit.
- Reset the Bluetooth on your device.
- Turn the Bluetooth off, wait a few seconds, then turn it back on
- Check that the device is properly paired to the unit.
- Verify that the iHome iAVS16 appears in your device’s Bluetooth menu.
No Sound
- The connected device shows that the unit is playing audio but no sound comes out of the unit.
Volume is too low
- Turn the volume up on unit and/or on your device.
Distorted Sound
- Sound is unclear/hard to understand.
Volume is too high
- Lower the volume on your device or unit.
Sound source is distorted
- Upgrade quality of audio files.
- If using a service like sound cloud try playing the file from a different source
- Refer to erratic performance troubleshooting section.
Inaccurate Clock Display
- Time on unit does not match time on app.
Time zone set incorrectly in app
- Make sure time zone is set correctly in the Alexa app.
- In the Alexa app> Devices> the iHome> Device location or Device time zone
- Make sure time zone is set correctly in the iHome AVS16 app.
- In the AVS app> settings (bottom right)> Time zone
Erratic performance
- Unit sound cuts out.
External interference
- Move unit away from potential sources of interference
- such as computers, modems, other wireless devices, or fluorescent light.
- Move your device closer to the unit.
- Bluetooth has a limited range, moving your device closer to the unit may clear up playback issues
- Bluetooth has a limited range, moving your device closer to the unit may clear up playback issues
Trouble Connecting Via Bluetooth
- Unit has trouble connecting to the device.
- Unit disconnects from device.
Device is too far away from unit
- Move the device connected to the unit closer.
External interference
- Refer to erratic performance troubleshooting.
Team
UMass Dartmouth, Team S1-G7, O'Connell Fall 2019 Membro di UMass Dartmouth, Team S1-G7, O'Connell Fall 2019
UMASSD-O'CONNELL-F19S1G7
4 Membri
5 Guide realizzate
15 Commenti
How do I fix “update failed"?
Deborah (Debbie) Spataro - Replica
After my unit warms up the speaker has a popping sound like every second. Some times is stops for a moment. But usually it pops. It is like a faulty connection speaker pop.
Bob Reece - Replica
Mine is doing the exact same thing. Not found any help. Ihome tech said it had a bad component and would be cheaper to buy a new one the repair. I can't believe it should die in 3 years.
Jpd -
how come the base lights are stuck on lime green can not change even reset unit still stuck on lime green
dwight horton - Replica
Base lights just came on and will not stop. I went in to turn “off” the lights but they are still on and changing color. What happened to make them come on and stay on?
Shawn Farney - Replica
Took unit out of the box, nothing on the display. Blue light blinks every three second.
yetaylor9 - Replica
After my unit warms up the speaker has a popping sound like every second. Some times is stops for a moment. But usually it pops. It is like a faulty connection speaker pop.
Bob Reece - January 20
Mine is doing the exact same thing. Not found any help. Ihome tech said it had a bad component and would be cheaper to buy a new one the repair. I can't believe it should die in 3 years.
Jpd - December 6
We have same/similar issue —— have had unit for several years and had no problems until about 3 months ago —— we’ve tried unplugging and replugging, rebooting, changing outlets, phoning for help/suggestions (no results), sent note to Technical Support ——- waiting for response. The noise interferes with our use, enjoyment, etc. We are seriously considering dumping the product and looking at the competition if we can’t get help from Tech Support or a referral to another department.
GTR - Dec. 17, 2021
Golda T. - Replica
My reply from IHome Tech. Support this May said $100.00 plus shipping, both ways, to fix it. They, themselves in their email reply to me said its cheaper to buy a new one. Went to Amazon Show 5 2nd addition that was on sale for $44.99 Black Friday. Goodbye IHome and Good ridden.
Jpd -
How can I set up two units in our bedroom. I bought two .. one for my hubbys night stand and one for my night stand and can only set one up.. help
rsbutterfinger - Replica
When you were trying to set them up, did you give them two different names? I don't believe you can name them the same name.
Jpd -
I am very dissatisfied in your customer support I have set several attempts to have someone help me set up to iHome by eight VS 16 cannot get the second one set up please email me at RS butterfinger@att.net ASAP
rsbutterfinger - Replica
Rsbutterfinger, I asked you a question several days ago and still see no reply. You at least gave a hint in your last statement saying you can't set up the 2nd unit. Did you give them different names in set-up? They can't have the same name.
Jpd - Replica
How do I set the clock
Trevor Copeland - Replica
Is the Ihome app not working anymore?
Christopher Campbell - Replica
What do I do when it says “wireless connection list”?
Lynn Mattingly Delahay - Replica