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Unit Won’t Turn On

  • Screen does not display info or light bar and buttons do not light up.

Faulty outlet

  • Test the unit at a different outlet.

AC Adapter is not connected to the outlet or unit properly

  • Make sure that if the outlet is tied to a switch, make sure they are flipped into the on position.
  • Verify that the connection between the AC cable and the DC jack is secure.

Warning:

  • If the included AC adapter is used on other devices other than the iHome, this poses a potential risk to damage to damage them as well as the adapter.

Device Does Not Respond

  • Unit does not respond to the connected device.

Not Properly Connected to Power Source

  • Check that the unit is on.
    • The display and buttons on top of the unit light up.
  • Adjust the volume on device and unit.
  • Test the play and pause buttons on your device and unit.
  • Reset the Bluetooth on your device.
    • Turn the Bluetooth off, wait a few seconds, then turn it back on
  • Check that the device is properly paired to the unit.
    • Verify that the iHome iAVS16 appears in your device’s Bluetooth menu.

No Sound

  • The connected device shows that the unit is playing audio but no sound comes out of the unit.

Volume is too low

  • Turn the volume up on unit and/or on your device.

Distorted Sound

  • Sound is unclear/hard to understand.

Volume is too high

  • Lower the volume on your device or unit.

Sound source is distorted

  • Upgrade quality of audio files.
    • If using a service like sound cloud try playing the file from a different source
  • Refer to erratic performance troubleshooting section.

Inaccurate Clock Display

  • Time on unit does not match time on app.

Time zone set incorrectly in app

  • Make sure time zone is set correctly in the Alexa app.
    • In the Alexa app> Devices> the iHome> Device location or Device time zone
  • Make sure time zone is set correctly in the iHome AVS16 app.
    • In the AVS app> settings (bottom right)> Time zone

Erratic performance

  • Unit sound cuts out.

External interference

  • Move unit away from potential sources of interference
    • such as computers, modems, other wireless devices, or fluorescent light.
  • Move your device closer to the unit.
    • Bluetooth has a limited range, moving your device closer to the unit may clear up playback issues

Trouble Connecting Via Bluetooth

  • Unit has trouble connecting to the device.
  • Unit disconnects from device.

Device is too far away from unit

  • Move the device connected to the unit closer.

External interference

Marco Sousa

Membro da: 10/25/19

293 Reputazione

2 Guide realizzate

Team

15 Commenti

How do I fix “update failed"?

Deborah (Debbie) Spataro - Replica

After my unit warms up the speaker has a popping sound like every second. Some times is stops for a moment. But usually it pops. It is like a faulty connection speaker pop.

Bob Reece - Replica

Mine is doing the exact same thing. Not found any help. Ihome tech said it had a bad component and would be cheaper to buy a new one the repair. I can't believe it should die in 3 years.

Jpd -

how come the base lights are stuck on lime green can not change even reset unit still stuck on lime green

dwight horton - Replica

Base lights just came on and will not stop. I went in to turn “off” the lights but they are still on and changing color. What happened to make them come on and stay on?

Shawn Farney - Replica

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