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Camera Stopped Working. Message on Screen " Camera Error. Turn Power Off Then On "
Check camera power condition by press and hold Power Switch. If screen is still in black and not turn on, release power switch, then remove battery out of device. If the battery is getting hot, wait for it cool down ( it will take about few minutes ). If the battery is normal, using external charger kits charging the battery in 10 mins. Then put the battery back into device. then turn on camera
Remove that battery out of device. Replace it by back up battery. Charging new battery in 5 minutes. Then try to turn on device .
Cool Down Camera
Remove memory card out of slot, then remove battery . Put the camera in cool place in 20 minutes. Then power camera on
Camera Cannot Connect To Computer
"The device cannot be recognized by a computer"
Camera Needs To Be Restarted
Restart the camera using the power switch located on the top while it is connected to the PC. Wait for the camera to be recognized by the PC.
USB Port Is Not Functioning
Use another USB port on the device you're connecting to. If this does not work, manually install camera drivers by selecting your operating system and downloading them from the Sony website here.
USB Cable Needs Replacement
Use another Micro USB cable if available. This is the same cable used by many mobile devices.
Photo Not Saving on Memory Card
"Images cannot be saved by the camera."
Replace Memory Card
Locate the slide switch at the bottom of the hand grip. Open the plastic panel by sliding the switch to reveal the memory card and battery. Push down the memory card to release it, and replace it with a new memory card.
Format Memory Card
Press the "Menu" button on the device. Press the right key (ISO) until you locate the toolbox icon on the fifth page. Press "Enter" button on the "Format" option and press the "Enter" button again to format the memory card. This will delete all existing data on the memory card.
Spots on Images
"There are dust like spots on the images"
Simple Dust Clean
Remove the attached lens using the lens release button located in the bottom right. While holding the lens release button, twist the lens counter clockwise until it has detached. Using a small blower, squeeze the blower to dust off the dust on the sensor, DO NOT touch the tip of the blower to the sensor. Reattach the lens by aligning the white dot on the lens to the white dot on the camera and turn clockwise.
Find a local camera shop or an online service to have the sensor professionally cleaned.
Black Viewfinder, Nothing in Viewfinder
"There isn't an image when looked into the viewfinder"
Check Lens Cap
Make sure the lens cap has been taken off prior to shooting, remove lens cap off the lens and look through the viewfinder again.
Camera is Off
The camera must be on to be able to look through the viewfinder. Make sure the battery is charged and toggle the power switch to the on position and look through the viewfinder.