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Nook is Frozen or Won't Turn On

The screen is frozen or won't turn on and no actions can be made.

Battery is Completely Drained

Plug the nook into the AC adapter for at least two hours to restore battery life

Battery is Not Properly Installed

Remove the battery and reinstall it. This can be done by removing the back unscrewing the battery removing it and then putting it back together.

Additional Memory is Not Placed Properly

If you have added an additional memory card and the contacts are not correctly lined up this may have caused the nook to freeze.

Black Lines on Nook Screen

Black lines or spots on nook display.

Restart the Nook

Try turning it off, waiting 30 seconds and turning the nook on again.

Bad Display

Display is defective and needs to be replaced.

Nook Doesn't Hold Charge

Battery only works when device is plugged in or holds charge for only a short period of time.

Drained/ Bad Battery

Purchase a replacement battery.

Broken AC Adapter

AC adapter is bent, ripped, or worn out and no longer charges the device.

Replace the AC Adapter

The nook uses a micro USB cord so it can be easily replaced with any micro USB power cable.

Broken or Shattered Screen

nook was dropped or damaged somehow causing either a cracked or shattered screen

Replace the Screen

See our guide on how to replace the screen.

Unresponsive Buttons or Jammed Buttons

Expected action is not performed when a button (power, "n" button, or volume buttons) are pressed, or buttons have become jammed in and not functional.

Soft Reset the Device

To fix unresponsive buttons, soft reset the device. To soft-reset the device hold the power and "n" buttons together for 10 seconds, then to turn the device back on hold the power button for 5 seconds (as opposed to the usual 2 seconds).

Fix a Jammed Button

See the guide on how to fix the button, the device will have to be taken apart and the button realigned.

136 Commenti

My Nook won't charge, and says it has 10% power or less at all times. It discharges even when plugged in, and then shuts down.

Linda - Replica

Hi Linda,

The problem you describe indicates you may have a bad battery. Please check instructions in this forum or online search for replacing the Nook HD /HD+ battery.

Good Luck!

Art -

ive had my nook just over month and i have had a lot of trouble with it a lot of the time when im trying to do a task it will cut out even when i was trying to get surport it cut out and i am sending this from my laptop

sally young - Replica

Hi Sally,

If your Nook HD/HD+ simply cuts off then you may have a bad battery and may have to replace it. There are instructions here in this forum and YouTube on doing a battery replacement.

Art -

im not happy with my nook it will not let do any google tasks or play a game with out cutting out

sally young - Replica

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