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Asus Zenbook UX303U Troubleshooting

Easy to follow guides to solve common user observed symptoms for the Asus Zenbook UX303U.

Asus Zenbook UX303U Troubleshooting

This troubleshooting page will help you diagnose common problems with the Asus Zenbook UX303U.

My screen isn’t working properly

You have trouble seeing things or cannot see anything at all when you turn the computer on.

Screen is black or damaged

If the screen of your laptop is cracked or parts of the screen is visually distorted (parts of the screen are black), it may be caused by multiple reasons. First, check to make sure the laptop is charged and on. Also check to make sure there is not a loose display connector. If it is still not working, replace the screen using this guide.

Screen is showing little or no graphics

If your screen is not displaying graphics correctly when you turn on the device, your display drivers may be out of date. Search for Asus Zenbook UX303U Display Driver and click “ASUS ZenBook UX303UB Driver & Tools | Laptops | ASUS USA.” Select the operating system (OS), then download the driver under “VGA” section.

Asus Zenbook will not close properly

You have troubles closing your laptop fully, or the lid may not align with the laptop’s keyboard/base.

Asus Zenbook lid will not fully close

If the laptop is not closing correctly make sure there is not an object between the screen and keypad preventing it from closing. If the screen assembly and the keyboard panel is not flush when closed, examine between the hinge to make sure this area is clear of debris.

Asus Zenbook hinges are loose

The screen display doesn’t stay upright, sometimes over time the screws loosen up. A simple fix is to tighten the screws holding the hinges in place, you can fix this with our guide.

My device is hot

The laptop feels hot to the touch when in use.

Improper surface

Make sure your device is seated on a stable, flat surface (such as a table or desk). Using this device on top of soft surfaces (such as on top of pillows or blankets) can trap heat, causing the laptop to overheat. Try using the device on a different surface to see if this fixes the problem.

If the device is still overheating, then the problem may be the battery. Replace is using this guide.

Motherboard fan working improperly

The motherboard fan could be old or faulty and may need a new one. Replace the motherboard using this guide to prevent the device from overheating.

My device isn’t recognizing devices plugged into it

You are plugging in a mouse or other external devices and the laptop is not identifying anything plugged into the port(s).

USB/Headphone jack/ SD card slot/ micro USB port connectivity issues

If any of the ports listed above on the RIGHT SIDE of the device are not working, try plugging a different cable to the port and if it does not work then your port is broken, or out of place. These ports are connected to the motherboard and cannot be replaced individually. Replace the motherboard with this guide.

Damaged USB port

First try plugging in the cable or external device into another source to make sure the device(s) and cable(s) work fine, and the laptop is the problem. If the cable(s) and device(s) work and still will not connect to the laptop, the USB port could be damaged, and may need to be cleaned or replaced.

Faulty motherboard

If the USB port is located on the LEFT side of the laptop, there may be a problem with motherboard located under the laptop. Replace it with this easy-to-follow guide.

Laptop is sitting improperly

My computer will not sit correctly (isn’t level or wobbles) when it is resting on a flat surface.

Dented/ broken back panel

A common problem is that the back panel is not properly closed. This could be because of some edges on the back panel. If your device works properly, but just doesn’t sit right, try replacing the back panel with this this guide.

Laptop battery life is short

Your laptop battery isn’t lasting as long as it should be.

Laptop is not charging

Check to make sure the laptop charger is properly working. If the laptop is shutting off immediately or almost immediately while being charged, then the issue is most likely the laptop battery. Replace it with this guide.

Old or faulty battery

Make sure the laptop charger is aligned properly with the laptop and wall outlet to see if this fixes the problem. Also try moving the charger to a new wall outlet and/or replacing the laptop charger. If the problem persists, you can replace the laptop battery with this easy-to-follow guide.

Computer is not recognizing external devices or running slowly

Your laptop takes a while to load, or isn’t successfully starting up. Other symptoms could include the laptop not recognizing external devices plugged into the ports located on the left side of the laptop.

Motherboard is old or faulty

Make sure to test all components to ensure the motherboard is faulty before replacing it. If your Asus Zenbook doesn’t run the operating system or get past the power on self test (POST), then the motherboard needs to be replaced. Another symptom of a faulty motherboard is not seeing connected devices plugged into the laptop. We can help you replace your motherboard with this fast, easy replacement guide here.

Malware problem or program overload

If your Asus Zenbook seems to be running slower than usual, first we recommend to uninstall programs that you are not using anymore. Press “Ctrl + Alt + Delete” and choose “Task Manager” to view all programs currently running and in use on your laptop. Delete or remove any devices that you no longer wish to run. You can also go to your control panel and click “Programs” to view all of your device’s programs. Malware can be handled by simply searching for a free antivirus software. We recommend malwarebytes. You can search malwarebytes on google, click the link that says “Malwarebytes | Free Cyber Security & Anti-Malware Software” and then click free download. This program will help you remove any potentially harmful files are on your device.

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