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Device Keyboard is Unresponsive, Sticky, or Damaged
The keyboard has missing/broken keys or appears to not function correctly.
Keys on keyboard are unresponsive when pressed
Your keyboard may be disconnected or broken. Disassembly is required to replace or fix faulty keyboard.
Keys on keyboard are difficult to press or impossible to press
There may be something lodged underneath the keycaps. To resolve, remove the keycaps and clean out the area underneath. Reinstall the keycap and test for improvement.
There are missing keycaps on keyboard
If the keyboard is still functional, new keycaps can be installed in place of the missing ones.
Abnormal Hard Drive Noise
The hard drive makes unusual clicking or grinding noises when the laptop is turned on.
Replace Hard Drive
If the hard drive is making loud mechanical noises, The drive likely needs to be replaced. If everything on the computer still seems to be working properly, back up the hard drive before replacing it. To access the hard drive, see our guide here.
Device Will Not Turn On
When the power button is pressed, the device does not respond.
Power supply not connected properly
Your device may not be powered sufficiently. Make sure that it is plugged in and that the battery is firmly connected. For assistance removing the battery, see our battery removal guide here.
Hard reset required
Certain settings or glitches may be present on your device that may be fixed with a hard reset. Turn off your device and disconnect the AC adapter and the battery. Leave the computer off for at least 30 seconds, then press and hold the power button for at least 10 seconds. Then reconnect the laptop and attempt to turn it back on.
If the device is still unresponsive after plugging in the charging cable and doing a hard reset, it is possible that the motherboard may need to be replaced.
Laptop Plugged In Not Charging
Even while the charger is plugged in, the laptop continues to display a battery icon on the notification bar.
Check to see if there is any damage to the cable or any loose connections. Check to see if the adapter is tightly connected. If the adapter or cable is damaged, you may need to replace it.
Performing A Power Reset
Turn off your device and disconnect the AC adapter and the battery. Leave the computer off for at least 30 seconds, then press and hold the power button for at least 10 seconds. Then reconnect the laptop and attempt to turn it back on.
Another probable cause of the Plugged in Not Charging error is outdated or missing device driver. You can manually reinstall your battery driver via Device Manager. Connect your laptop to the Internet and uninstall the driver from your laptop.
Hot Air Coming From Vent
Abnormal heat coming from vent.
Using Pressurized Air
If you notice the air coming from your vent on the side of your computer there is likely hair or dust stuck in the fan or heat sink. It is not recommended that you spray the area directly with air because it can break the fan. If you do use air it is recommended that you spray at a distance and at an angle.
Audio not working
The volume is turned on but no audio comes from the speakers.
Resolve any hardware issues
Lack of audio may be due to an issue with hardware. Check to make sure all cables are connected securely and that the correct jack is being used. Try connecting your speaker or headphones to a different port and see if this solves the problem.
Adjust or reset volume settings
Click the sound icon to access the volume slider and make sure it is high enough to hear. you can also set audio devices to default. access the volume settings again, click “Sounds”, then “Playback”, then “Set Default”, and lastly “OK”. Disabling any audio enhancements may also be necessary.
Update audio driver
Lack of audio may also be due to an outdated or improper audio driver. To fix this, you may update your audio driver manually or automatically.