Wiki con Collaborazione Studenti
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Trackpad won't Work
The trackpad is not responding to my touch.
Hardware Issue is Causing the Trackpad to Not Work
To test that the trackpad itself is not at fault:
Make sure there is no dust or dirt on the touchpad. If this doesn't work, drumroll your fingers on the touchpad for ten seconds to make sure any potential interferences with connection of the trackpad (like dirt) are gone.
Software Issue is Causing the Trackpad to Not Work
Take the following steps in order until one of them solves the issue:
Touch the Esc key several times. Turn your Chromebook off, then back on again. If these do not work, you might need to perform a hard reset.
Trackpad Works for Some Accounts but Not Others
If you have more than one account on your Chromebook, delete the account that has problems with the touchpad, then re-add the account.
Faulty Trackpad
If there are continual problems with your trackpad that the above steps do not help, your trackpad may be at fault. Follow the Trackpad Replacement Guide to replace your trackpad.
Chromebook Won't Turn On
My chromebook won't turn on even though I charged it overnight.
Computer Needs a Reboot
If the computer will not begin to boot, a hard reset may be needed to get the computer back up and running. A hard reset will not delete any files nor act like a Restore. To do this: Turn the Chromebook off, hold down the Refresh button (circular arrow at top of the keyboard) and the Power button simultaneously for about 5 seconds. Release the buttons and the computer should restart.
Computer Won't Charge
The battery or charger may be the problem. See the below "Chromebook Battery Won't Charge" section to see troubleshooting steps for this issue. If this does not work, continue to the "Hard Drive Issue" subsection.
Battery Won't Charge
When I plug the charger into the Chromebook, it doesn't charge the battery.
The Charger is Broken
If you have access to another Chromebook charger, plug it into your laptop. If your Chromebook charges, then your charger is broken and you must replace it. If your Chromebook still doesn't charge, the battery is most likely the issue. An important note, however, is to be sure to try both chargers from different wall sockets, because the true issue could be with where you're charging it from!
The Chromebook Battery is Bad
If the above steps do not work, your battery may be faulty, and needs to be replaced. Follow the steps in the Battery Replacement Guide.
Hard Drive Issue is Preventing Charging
If your Chromebook still doesn't charge, perform a hard reset. If this doesn't fix it, you may need to replace the hard drive.
Screen is Frozen
Screen is frozen and computer won't respond or turn off.
Running Program is Causing the Freeze
The program that is running on your Chromebook may be causing it to slow down and display a frozen screen. Close the program by force quitting or by pressing the escape button.
Software Issue is Causing the Freeze
If the computer is frozen and will not follow any commands or turn off, you may need to perform a hard reset in order to restore your computer. To do this, simply press and hold the refresh button (circular arrow button at top of the keyboard) and the power button for about 5 seconds, or until the computer begins to reset. If this does not work, unplug your computer from the charger and allow the battery to die. After about three hours, reconnect it to the charger and turn the computer on.
Hardware Issue is Causing the Freeze
If there is anything plugged into your laptop through the charging port, USB, or audio jack, unplug it temporarily, as this may be the cause of your frozen screen. Once your screen goes back to normal, you can plug your hardware back in.
"OS is Missing or Damaged" Error
The screen displays "OS system is damaged or missing."
Battery Issue is Causing Error Message to Appear
If the Chromebook dies after this error occurs, plug into charger and allow the dead battery to fully recharge overnight before attempting to restart.
The Operating System is Not Working Properly
If turning your Chromebook off and on again doesn't work, you may need to recover your Chromebook. Note that recovery permanently erases everything on your Chromebook's hard drive, including your downloaded files, so be sure to back up your files before performing a recover. Follow these steps to recover your Chromebook.
System Errors
My Chromebook is shutting down often
Chromebook is shutting down unexpectedly
If your Chromebook is shutting down frequently your best option is to shut down your Chromebook and let it rest for a few minutes. If that does not work it may be a website or extension that you use frequently that is the issue.
Removing an extension
To remove an extension go into the chrome browser, click on the three-dot icon in the upper right corner, select the more tools in the drop list, select extensions and remove any unwanted extensions that may be causing the issue.
Sound Won’t Work on Chromebook
I can’t hear anything on my Chromebook
Unable to hear sound
Before adjusting the sound it’s important to make sure headphones are disconnected before trying to play any sound through speakers and if the use of an audio device such as an external speaker is connected that it’s working properly. Once you’ve analyzed those details you can continue to find the system clock located in the right bottom corner and adjust the volume slider displayed on the pop-up menu and turn it up high enough to hear.
The sound input and output
If the above steps don’t work you can also change the sound input or output by clicking the system clock located at the bottom corner then click the arrow displayed next to the volume slider on the pop-up menu. This icon won't appear if you do not have external sound devices connected to your Chromebook. It’s important to notice whether the pop-up menu has the correct audio device set as your output and if this doesn’t work you should consider rebooting the Chromebook following the above steps again.
When Applications are Open, Computer Slows Down
While web browsing, my computer slows down tremendously
This may be attributed to the high RAM usage of some apps, like Chrome, and the small RAM availability of the computer. You may need to close other open and active programs using the Task Manager. To do this you will need to press the Search + Esc buttons in order to open the menu. From here, select and close apps by clicking End Process. Close any apps that you are currently not using or that are running in the background that you may not even know that you had running.
Even after closing open apps, the computer still runs slow
If the Task Manager fix does not help resolve the issue, you may need to upgrade the RAM in the laptop which will be a replacement of the factory memory that is in the computer. You will need to consult a computer technician or buy and install a RAM upgrade kit from an online seller for your specific model.
Team
Cal Poly, Team S15-G1, Banghart Spring 2017 Membro di Cal Poly, Team S15-G1, Banghart Spring 2017
CPSU-BANGHART-S17S15G1
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12 Guide realizzate
53 Commenti
My Acer chromebook 15 wont turn on , the charger is plugged in but the light don’t turn on. I know the charger works cause it charges other chromebooks but not mine . I tried the power and the restart button trick but it doesn’t work
Daileni - Replica
Did you resolve this issue be a use I'm having the same issue right now.. Tried to do a hard reset but bone of the buttons are doing anything. The screen is just black but it was on a charged up a few hours ago. Now when I plug in the charger.. The light won't even turn on to tell me its charging
Joseph Green -
Could be your charger port too. If the charger is loose in the port it may need to be fixed. Mine did that in my Samsung chrome book. Not good.
P Morris -
When the keyboard and touchpad are not responsive, for who knows how long, try plugging a memory card or drive, or phone, or camera, or whatever, into an appropriate USB port or SDcard slot - mine did some visual grumbles and was back to working immediately. Out of caution, I did do a shutdown and restart as soon as I confirmed I wasn’t losing anything.
Alan Winston - Replica
I tried to hard reboot my laptop but the light that shows that it's on only turns on for a second and turns off like it does when I try to turn it on normally I need help. the light that shows the battery is charging works fine
ErickNavarrete - Replica
I was listening to some jams with a browser open and I walked away. Came back to a black screen that won’t show anything even tho the light on the side shows it’s on and I’ve tried turning up the brightness and restarting but won’t even light up. Also a short fragment of a song is stuck on repeat on my laptop so it just keeps playing that little part over and over. Please help….I thought letting the battery die out and then recharging would work since it worked fairly well last time, but the battery won’t seem to die now! Seriously it’s been hours.
Donaban fischer - Replica
once something kinda like this happened to me, I was watching YouTube and I closed my laptop for a bit. When I came back and opened it up audio started but the screen stayed black. I fixed it by holding the button to turn down the screen brightness for a bit, then turning the screen brightness back up and the video faded back. I'm not sure if this will work for your situation but ihope it does.
Austin Fornier -
My sister’s chromebook won’t respond to anything. We are going to try the three hour thing, but in the meantime can I have some help?
Claire T - Replica
I have the same problem. Nothing will work for it to turn off. I’m not sure if it will die, though
Emily Guo -
My Chromebook says it has a dead battery and I tried plugging it into a new wall socket and making sure the outlets were actually on but it still won't charge. I have a feeling the charger is just broken (specifically the energy converter part because it doesn't warm up anymore) but I checked up and down the charger and there are no cuts or bends and the input and output of the charger and the input of the computer aren't broken. I know it's probably just a broken charger but I want to make sure it might not be something else before I go and spend money on a charger I may not be.
Please take answering to this question as a low priority because there probably isn't anything wrong other than the charger.
Austin Fornier - Replica
I fully charged my chomebook and it does the choke sign but at the screen where i should log the screen goes black it has the blue light that my screen should be on but it doesn't and when I get it on the keyboard types a lot of letters while I just typed one before going black again
btshooks - Replica
my chromebook has been “broken” for a few months now. I plug the charger in and I get the orange light showing its charging but it wont turn on in any way. I heard a small noise coming from inside the laptop but other than that, the thing wont do anything. May I get some help about how to go about this?
Nathan Davis - Replica
thank you u saved my school computer from being bust
ZEV FORTIN (Student) - Replica
my computer number is 14
ZEV FORTIN (Student) - Replica
I have charged my daughter's new Acer chromebook, the light is blue. I can't get it to come on . I have tried refresh and power then just power with no luck.
Jennylew - Replica
I’m not sure if this will work, but sometimes on my old chromebook i got this glitch where the computer was on but the screen was black, i fixed it by holding the screen brightness down button for like 3 seconds, wait like 5-ish seconds. (When the computer is working normally this would make the screen go black) Now after you do this turn the brightness back up.
PS the computer has to be on so make sure it is charged, open it up, and wait like 15 seconds and by then it should be on because they turn on automatically.
Austin Fornier -
I woke up this morning and my Acer chromebook 11 had a black screen. I hold the reset button and the power button for 5 seconds, then I pressed the power button and yay! the light came on. Thank you so much for solving my problem. My chromebook is 13 month old and I would have been furious if it broke just now. You totally saved my day, now I can take care of other business.
Aicha S - Replica
My acer chromebook spin 11 won’t turn on. The blue light comes on when it’s plugged in but goes out when I unplug it. What can I do
mjmorgan23 - Replica
My chromebook is repeatedly playing the current second of the audio playing even when closed. The screen is frozen, and the power off button or any other button will not respond.
JULIA MORRISON - Replica
I was playing a game and closed my chromebook then opened it back up and it won't turn on
hair on your screen - Replica
Thank you!
I've had Chromebooks for about 6 years. I love them except for that occasional freeae-up-but-won’t-shut-down thing. I knew to drain the power but this is the first time I've seen the refresh/off button solution.
…and it works!
Carol Rucker - Replica
What button do I push to restart the system. I just got this laptop for my birthday,
jeremym0418 - Replica
My screen isn't turning on, the light that indicates charging shows that I can charge it, and the blue light that says if the computer is on or not turns on if I hit the power button, but the screen won't turn on. I tried the hard reset about 3 times, and it still didn't work. Does anybody have an idea of something else I could do?
Chris P. Bacon - Replica
My laptop is not turning on. Doesn't even show that it is charging, I've had this laptop for a few months….. I have no idea what to do, i tried the hard reset a few times.
Kayla Pryse - Replica
No one answered the question. The chromebook was working , I walked away and came back and it was just black, it was still open but it wont turn on, the charger isnt indicating it’s charging, and nothing is coming on. I have very important stuff on my chromebook and dont want to dissect it to figure this out. Cant hold the power button down because it wont turn on so it can’t turn off duh.
How do you fix a chromebook with a black screen, and no charging or light activity????
Miracle Norris - Replica
My chrome book asus wont turn on. I tried hard reboot, did nothing. Please help! The light on the side won’t even glow!
Annabella Elmore - Replica
New Acer chrome and the screen continually goes dark
sherlynn22020 - Replica
My chrome 15 will not boot after the White Chrome screen what can I do to save this will I lose all of my pictures and videos
Denise Gibson - Replica
my chromebook volume stays down i try too turn it up and it doesnt work
Josh Stewart - Replica
chromebook is frozen, have tried on off, dead battery & hard reset, screen shows the chrome logo & cannot go past this screen
dosscindy - Replica
Cannot get past chrome logo screen. Tried reset. Still nothing works after reboot.
Polly Ell - Replica
When my charger is plugged in I get a blue light. I did the rest and it didn't work. Whenever I press the two at the same time the light flashes.
The Ricks4549 - Replica
My chromebook keeps telling me to replace my hardrive everytime I try to turn it on, how can I fix this?
Ahmed Saleh - Replica
When I search for a website I get a blank screen. I can’t open the settings either, I’ve tried reloading the page and restarting the chrome book but it keeps happening
WW TheLegend - Replica
I was super upset my only laptop wouldn't turn on, with the kids needing it for school
thank you so much for helping me get it up and running again! Life saver!
Tavin Jackson - Replica
I just purchased a new acer 15..
Model #N15Q9
The battery is fully charged but i can't seem to power up.. screen remains black.. I've called ACER and all she tells is press shift, ctrl, alt and r at the same time..ugh.. nothing happened.. now she wants me to pay for shipping back to them when i bought it from best buy.. someone pls help.. any advice..
Melika Bugarin-Docto - Replica
Chromebook Won't Turn On
To do this:TurntheChromebookoff, hold down the Refresh button (circular arrow at top of the keyboard) and the Power button simultaneously for about 5 seconds. Release the buttons and the computer should restart. The battery or charger may be the problem. WORKED FOR ME! TRY
Tavin Jackson -
Chromebook Won't Turn On
To do this:TurntheChromebookoff, hold down the Refresh button (circular arrow at top of the keyboard) and the Power button simultaneously for about 5 seconds. Release the buttons and the computer should restart. The battery or charger may be the problem.
Tavin Jackson - Replica
Mine won’t turn on but the light tells me it’s charged and good to go?!
krystalsshinyjewels - Replica
My chrome book just shut off. It was fully charged, I tried to restart it but the screen is just black. When I plug in the charger a little white light goes on as if the computer was on but it won’t light up.
Aly Demoraes - Replica
My acer chromebook 15 will come on then show chromebook and go black and go off. This does this with charger as well and also does this when I reset it with reload and power button??
michellegallion - Replica
Try this http://www.youtube.com/shorts/S3mIHK-bmP...
cleon simpson - Replica
I have my chrome book for two days. The first day I set it up and the second day whilst trying to put it on, it never did come on again. I tried the refresh and power button thing and it didn’t work. I tried plugging in the battery from a different socket and that didnt work also. I have two in the exact chromebooks that was purchased at the same time and its only that one that gives trouble.
Britney Beck - Replica
My password was changed automatically since I haven't used the computer for awhile and I dont know what the password is a d I don't want to reset the computer and lose my stuff. How can I get the password without losing my stuff?
Robin Barnes - Replica
I posted my question so is there an answer for it?
Robin Barnes - Replica
I figured out why mine wouldn’t turn on - bad battery
I have two cb315-1ht Chromebooks, and one stopped turning on. No light unless I plugged it in, and then it was blue for a moment, and then switched to blinking orange. I switched the battery with the other Chromebook that was still working, and the other Chromebook stopped working, while the first turned on.
Jeff Weight - Replica
Stuck on white screen with chrome logo been stuck for hours tried a hard reset and nothing
HELP PLEASE
Keonna Douglas - Replica
Very helpful, saved my day. I was trying the traditional hard reboot by holding the power button when the chromebook was not charging, didn't know the “hold also the refresh button “ trick.. Thank you.
Rama Gudimetla - Replica
I took back cover off and disconnected battery. plugged in ac and came on. plugged in battery and all is well.
Logic lockup?
Tom Galvin - Replica
My WiFi on my chrome book is disconnected and even when I move the slider it will not turn on.
J Fields - Replica
My chromeboob15 is charging, and when I power on the blue light to comes on but cant see the screen as its black, tried holding the power + refresh button but nothing works. Does anyone has any more options? would be grateful. Thanks Novi12
dj Ivon tel - Replica
It says that if the screen is frozen to hold the refresh and power buttons for about 5 seconds. My laptop does not have a power button. What should I do?
Alice Norman - Replica
how do you fix the chromebook battery
marshal - Replica