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Troubleshooting ¶ 

Check out the Troubleshooting Page for solutions to common operating problems.

Background ¶ 

The HP Stream 11-r014wm laptop is a portable, budget computer released by HP in 2015 for just under $200. The Stream has an 11” screen, weighs 2.6 lbs, comes in blue and pink, and is equipped with these features:

  • Bluetooth compatibility
  • Headphones jack
  • Full-sized keyboard
  • Webcam
  • Webcam microphone
  • USB port
  • Micro SD port
  • Microphone jack
  • 2 GB memory
  • Windows 10

Identifying Features ¶ 

The 2015 Stream looks identical to the 2014 Stream models. Look on the bottom of the computer to find the model number (pictured below). To find the model number on the desktop, right click on the windows icon in lower left corner and select "system." The model number should appear.

Block Image

Additional Information ¶ 

Product specifications

HP support and troubleshooting.

Factory reset instructional video.

Model 11-d020nr iFixit repair guide.

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