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For any problems with your HP Chromebook 11 G4, check out the device troubleshooting page here.
The HP Chromebook 11 G4 is the fourth generation model of the HP Chromebook 11 series. The cover is graphite black, and the chassis is made of aluminum instead of plastic. It weighs 2.83 lbs and has dimensions of 11.81" x 8.1" x 0.81" with an 11.6" screen.
The most notable difference between the G4 and the G3 (third generation model) is the price, with the HP Chromebook G4 being $40 cheaper. The G4 has a 2.16 GHz Intel Celeron processor and is available with 16GB or 32 GB of internal storage as well as 2 GB or 4 GB or RAM. Besides that, the specs between the G4 and the G3 are mostly the same.
The HP Chromebook 11 G5 was released in October, 2016 and is a direct upgrade over the G4 which was released in November 2015.