Toshiba Satellite L35-S2174 Troubleshooting

Your laptop shows no signs of powering up.

A loose connection between the charging port and power adapter will not supply power to your computer. Check to see if the power adapter is pushed in all the way to the laptop's charging port.

If your power adapter is not functioning, the battery cannot charge. Consider purchasing a new power adapter.

The laptop's front battery light indicates the charging status:

• Glowing amber: the battery is charging
• Glowing green: battery is full charged
• Flashing amber: battery charge low, plug in charger
• Unlit: Battery is discharged, battery not charging, charger not plugged in (could be a problem with the charger or the battery)

If you press the power button and nothing happens, the button mechanic could be broken. You may need to replace it.

Your laptop turns on, but does not boot into the operating system.

Your computer could be working fine but the screen may be broken or disconnected. Try taking apart the screen and make sure all the wires are connected.

There could be an error with your computer’s hard drive. Insert your Windows Installation disc and select Repair your computer, then Startup repair. If your computer still fails to boot, you may need to replace the hard drive.

Your computer will not boot if the RAM is loose. Consider checking if your RAM is all the way in. You will know it is in all the way when it clicks in place.

If it still doesn't boot up after securing it in place, it could be defective. Consider replacing the RAM.

The keyboard or keys are not functioning

If the keyboard isn’t typing anything at all, there could be an issue with it’s internal wiring. You may need to replace the keyboard.

If a key isn't pressing down, there may be something stuck underneath it. Remove the key and clean the area underneath.

If you have spilled liquid on your keyboard it can cause many different problems. You may need to take off the keys and clean underneath, or possibly replace the keyboard entirely.

Your computer's battery does not charge, or does not hold a charge.

If your battery is not secured in place properly it will not charge. Make sure the battery is firmly secured to your computer.

Over time, the capacity of laptop batteries decrease. The battery might have reached the end of it's life cycle. If your battery is no longer holding a charge, you should replace it. Recycle the dead laptop battery at an e-waste recycler.

The problem may be caused by a loose connection between the charging port and power adapter. Check to see if the power adapter is pushed in all the way to the laptop's charging port.

The device randomly shuts down and/or feels hot.

If something is blocking the laptop’s air vent, it can cause it to overheat. Remove anything that could be restricting air flow around your computer.

If there is too much dust built up in your laptop's fan or vent, it might cause it to overheat. Use compressed air to blow the dust off the vents and fan.

A non-functional fan will not be able to cool your computer. Replace the fan.