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Crayons will not melt
You have done everything right and crayons still will not melt.
Device is not plugged in
Before going further, check to see if device is plugged in. If so, continue below.
Device is not turned on
Check to see if device is turned in the ‘on’ position. If so, continue below.
Lightbulb is burned out
Check to see if light bulb is burned out. Click here to check light bulb and replace if necessary.
Lid will not lock
You close the lid, but it does not lock into place while crayons are melting.
White plastic arm inside control box is broken or out of place
To see if this is the cause, click here. If white plastic arm is in fine working order, continue reading below.
Clear plastic sliding lock mechanism on underside of gray portion of the device (next to the metal vent) is out of place or broken
To see if sliding lock mechanism is not functioning properly, click here.
Metal melting tray will not flip up
Check green plastic lifting arm to see if it is working properly. If working properly, continue reading.
Green plastic lifting arm is sticking
Click here to find information regarding cleaning and general maintenance for this device.
15 Commenti
Timer will not count down after 3rd use, meaning lid is also locked.
thorns12 - Replica
I can't get it to unlock, the yellow button will not pop up!! It won't release the mold :(
kate.weaber - Replica
I am having the same isuue with my kids set. I can't get the yellow button to release and pop the mold out.
Sonja Chilton -
I am having this exact issue… it's the second use
Ashley Kienapple -
Can't get it to unlock. Light goes out but yellow button doesn't pop up
ktawney - Replica
Looks like many of us are having trouble with the button not popping up and I’d love a solution. Anyone have a clue what to do?
Barbara Stockton - Replica
Looks like many of us are having trouble with the button not popping up. Anyone have a solution?
Barbara Stockton - Replica
What do u do if crayon mold is stuck on the grey tray how do u remove it
The Raging Wolf21 - Replica
My yellow button won't pop up either grrr
Maranda L gardner - Replica
My button, yellow, won’t release either. Many same problem but no answer to fix it.
mary - Replica
Yup, me too. Yellow button stuck.
Helen Bird - Replica
The yellow button does not pop up for us too… everything works but then the mold is locked inside. I opened it up to unlock it manually and I found out that the base was full of melted crayon drops and they may have caused the mechanism to fail. Even after unlocking I tried to run another cycle and the problem persists.
alicedepalma - Replica
brand new and lid will not unlock or open?????
celeste - Replica
I have a unit appears to be new, I bought from goodwill. I bought a new lightbulb and tried it yesterday. It locks down. Timer works. Light does NOT come on. Does NOT heat. I'm wondering if I bought the wrong kind of bulbs. They are LED. Only ones I could find. Any help????
Nancy Guess - Replica
The timer will not stay on. It doesn't stay where you turn the knob too.
Peter Brummer - Replica