Here's my FIX.

I left the unit on so it would completely be discharged of power. I then charged the unit just by plugging it in and not touching any of the buttons.

After the orange charge light went out I powered the unit on by by pressing the power button.

The welcome message was played and I was able to link it to Bluetooth and play music and use the volume controls also

This power down process seemed to reset the unit.

Try my process on your own devices and hopefully they will reset themselves and we all can start enjoying what we paid our hard earned money for.