built in camera can't be detected
I Actually have a Asus Q525UAR 2-in-1. After I have opened my laptop to check if there are free m.2 slot, the camera is not anymore detected. When opening camera app it shows the camera not attached error 0xa00f4244.
I have tried most software troubleshooting:
1. Making sure camera is turned on
2. Windows trouble shooting
3. Windows update
4. Check device manager - Camera not shown
5. Check device manager - Camera not included in add legacy device
6. Windows reset - through the built in win10 reset option
7. Tried looking for drivers online - Asus site does not have camera driver. Can’t search specific driver for this
So the camera itself is not detected…. I am currently inclined to think that this is hardware. I also cant seem to find guides for my specific unit here for teardown. Can anyone point me to a guide or how to troubleshoot this problem?
There are actually 2 cables from the display that is connected to the motherboard. One big one on the left side of the motherboard and is nearer to the display. Another smaller one near the battery.
I am really a beginner here. It seems that the cable is protected by a cloth thing and has tapes on it. Should I just plug unplug it directly? what steps should I make first? I’m just afraid that my actions would actually cause more damage
Note: I can’t seem to upload an image here even through a comment.
Questa è una buona domanda?
Just verifying that there is no camera listed in the following locations in Device manager
Device Manager > Image devices
Device Manager > View > Show hidden devices
Device Manager > Other Devices
yep no camera on those categories. Also on camera and imaging device on add legacy hardware
You said that you opened it to check for a free m.2 slot, so you may have to open the laptop up again and check the cable connections from the lid.
Can't find out with your model but if it there is only one cable (EDP cable) to the display, most likely the camera leads will be in it as well. It would be unusual if it became a bit loose that it didn't affect something else as well
If there are more cables coming from the lid through the hinges to the motherboard check the connections for the smaller one as the bigger cable will be the LVDS (video) cable
@jayeff ohhh so that is how you do it....
I'm actually talking about the cable with yellowish ribbon... It has the same ribbon as the one you pointed out; it is also wired through the hinge to the display; and it is located in where most cables i've seen in this forum for the webcam wiring.
I will try to check both cables. However, is it possible i can &&^& this up? anything to be aware of or I should do or not do on trying to troubleshoot this?
Thanks btw, you've been very responsive