Hi @incognegro918 ,
What is the status of the Bluetooth adapter in Device Manager?
Right click Windows Start button, select Device Manager and locate Bluetooth entry. If no red cross or yellow exclamation mark next to the entry, right click on entry and select Properties, then look in General Tab > Device Status
If red cross, right click on entry and select enable, exit Device Manager and test Bluetooth.
If yellow exclamation mark, right click on entry and select Update Drivers and follow the prompts
If no entry in Device Manager for Bluetooth, click on View tab > Show hidden devices and then check for Bluetooth entry.
If still no Bluetooth entry, is there a main entry in Device Manager for "Other Devices"? If so click on that and check for Bluetooth.
If still not there check in BIOS (F10 on boot I think) and check if there is an enable/disable setting for BT.
If there is a BT entry in Device Manager and the status is OK, go to Control Panel (click on Windows Start button and type Control Panel in the search box and select Control Panel desktop app option that appears) >troubleshooting > Hardware and Sound > scroll down to Bluetooth and follow the prompts.
Hi @incognegro918 ,
Usually Bluetooth has its own entry if it has been detected correctly by OS. Doesn’t mean it has been installed correctly
See example image below.
(click on image to enlarge for better viewing)
If there is no entry, check if there is a Other Devices entry and click on that to see if BT is listed there or enable hidden devices as described in my answer to see if it appears.
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Not all Toshiba laptops come equipped with bluetooth.You can solve this by purchasing a usb bluetooth adapter if it isn't shown as a built-in .The adapter will convert the signal.Be sure to buy one with send/receive on the adapter that does both at the same time
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