Can't find or use Bluetooth! Please HELP!

Question

Toshiba Satellite C855-S5115

The Toshiba Satellite laptop model number C855-S5115 part number PSCBLU-02M03L was released in 2013.

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Tynan @incognegro918

Rep: 109

4

Postato: 9 gen 2019

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Can't find or use Bluetooth! Please HELP!

For some odd reason I can't access or toggle my Bluetooth on or off, I don't even have the option in settings, using Windows 10. I have used it before and it shows my old paired devices but I can’t toggle it on or off or make visible or pair, etc… I can’t even find the icon in the hidden icons or task bar. Can somebody guide me on how to figure out if my Bluetooth is even installed or how to find it or reinstall or something please ? Its driving me nuts

Thanks in advance !!

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Not all Toshiba laptops come equipped with bluetooth.You can solve this by purchasing a usb bluetooth adapter if it isn't shown as a built-in .The adapter will convert the signal.Be sure to buy one with send/receive on the adapter that does both at the same time

26 nov 2021 da lwmlnew

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jayeff @jayeff

Rep: 496k

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Postato: 10 gen 2019

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Hi @incognegro918 ,

What is the status of the Bluetooth adapter in Device Manager?

Right click Windows Start button, select Device Manager and locate Bluetooth entry. If no red cross or yellow exclamation mark next to the entry, right click on entry and select Properties, then look in General Tab > Device Status

If red cross, right click on entry and select enable, exit Device Manager and test Bluetooth.

If yellow exclamation mark, right click on entry and select Update Drivers and follow the prompts

If no entry in Device Manager for Bluetooth, click on View tab > Show hidden devices and then check for Bluetooth entry.

If still no Bluetooth entry, is there a main entry in Device Manager for "Other Devices"? If so click on that and check for Bluetooth.

If still not there check in BIOS (F10 on boot I think) and check if there is an enable/disable setting for BT.

If there is a BT entry in Device Manager and the status is OK, go to Control Panel (click on Windows Start button and type Control Panel in the search box and select Control Panel desktop app option that appears) >troubleshooting > Hardware and Sound > scroll down to Bluetooth and follow the prompts.

Hi @incognegro918 ,

Usually Bluetooth has its own entry if it has been detected correctly by OS. Doesn’t mean it has been installed correctly

See example image below.

(click on image to enlarge for better viewing)

If there is no entry, check if there is a Other Devices entry and click on that to see if BT is listed there or enable hidden devices as described in my answer to see if it appears.

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3 Commenti:

@jayeff "Right click Windows Start button, select Device Manager and locate Bluetooth entry."...in Device Manager, which tab is Bluetooth under ?

10 gen 2019 da Tynan

I have looked through every thing on the device manager and I have also clicked the show hidden devices, but still doesn't pop anything up. Is there any place else in the device manager that the Bluetooth drive could be? Like plug and play or Intel or processor. I know that my laptop had it before I updated to windows 10. The Bluetooth page is in the settings but there is no on or off and it won't let me scan for new devices to connect because it says that there is no Bluetooth but there is. Please help. My laptop is 9 years old and has been messing up but I thought it was fixed until I couldn't turn on the Bluetooth. I have tried so many different things other than start fresh in the settings. With that though I am scared that my digital license for windows 10 will unlink when restarted and I don't have the info for the windows 10 activation in case it does. Please help if you know how to fix this without having to restore everything and losing windows 10

11 nov 2022 da Kristine “Kristy” Jones

@Kristine “Kristy” Jones

What is the make and model number of the laptop as shown on the info label on the bottom of the laptop?

Is there a category in Device Manager called 'Other Devices"? If so check there for a BT adapter. If it is there it isn't installed correctly. Right click on the entry and click on Update drivers and follow the prompts. You need to be online (WiFi or Ethernet) to do this.

Is the WiFi working OK?

11 nov 2022 da jayeff

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Not all Toshiba laptops come equipped with bluetooth.You can solve this by purchasing a usb bluetooth adapter if it isn't shown as a built-in .The adapter will convert the signal.Be sure to buy one with send/receive on the adapter that does both at the same time — lwmlnew
@jayeff "Right click Windows Start button, select Device Manager and locate Bluetooth entry."...in Device Manager, which tab is Bluetooth under ? — Tynan
I have looked through every thing on the device manager and I have also clicked the show hidden devices, but still doesn't pop anything up. Is there any place else in the device manager that the Bluetooth drive could be? Like plug and play or Intel or processor. I know that my laptop had it before I updated to windows 10. The Bluetooth page is in the settings but there is no on or off and it won't let me scan for new devices to connect because it says that there is no Bluetooth but there is. Please help. My laptop is 9 years old and has been messing up but I thought it was fixed until I couldn't turn on the Bluetooth. I have tried so many different things other than start fresh in the settings. With that though I am scared that my digital license for windows 10 will unlink when restarted and I don't have the info for the windows 10 activation in case it does. Please help if you know how to fix this without having to restore everything and losing windows 10 — Kristine “Kristy” Jones
@Kristine “Kristy” Jones

What is the make and model number of the laptop as shown on the info label on the bottom of the laptop?

Is there a category in Device Manager called 'Other Devices"? If so check there for a BT adapter. If it is there it isn't installed correctly. Right click on the entry and click on Update drivers and follow the prompts. You need to be online (WiFi or Ethernet) to do this.

Is the WiFi working OK? — jayeff

Ronald @kneemo Rep: 133 5 2 · Answer 1 · 2019-01-09T20:32:50-07:00

Ronald @kneemo

Rep: 133

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2

Postato: 9 gen 2019

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I don’t think you can toggle bluetooth on or off with the new update. It looks like they you can’t really tell if bluetooth is on or off. Mostly likely your bluetooth is stuck on. If you want to connect devices just click on the “notification center” on the bottom right and click “connect.”

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