Turns off when moved?

Idk if my kiddo managed to step on it or drop it or what, but her innotab works perfectly now...but only if you leave it completely immobile on a tabletop. As soon as its picked up or jostled at all it turns itself off and makes you reset the date/time like the batteries died, But I know they're brand new and they don't seem to be shaking out of place or anything I can seem to notice on that point. I've tried to google the issue and it doesn't seem like an issue anyone has posted anywhere about before? Hoping someone had a solution, or at least something I haven't thought of to try. (We don't have the rechargeable battery pack)