My Samsung S8+ refused to turn on after charging @ 2 years and 3 months old.
Tried all the re-boot options unsuccessfully, then took it to Samsung - same.
They recommended I try to backup my data via an independent tech (they recommended) and then they would send it for replacement of any internal parts necessary - “at no cost” ( even though this happened just outside my warranty). BUT I had to pay them to replace the back of my phone which had some very minor damage. This would take Samsung 2 or 3 days.
Cost of tech to try to salvage my data = $400 (I decided not to even though I would be without all my calendar meetings and appointments and historical information and audio recordings which I actually needed). Plus this would take a few weeks to do - so even longer without a phone.
Actual cost of Samsung to replace the inside of my faulty phone (regardless of how many components need replacement) = $240 (but that’s just to replace the back which would have cost me $150 elsewhere). So not really “at no cost”.
If I go ahead I’m out of pocket $640 and I have no guarantee Samsung will use new genuine parts (apparently Samsung can use refurbished components). Also, Samsung will give me just 3 months warranty on their work and their parts. Sounds like they may just be using those ‘refurbished components” actually, otherwise why not offer your loyal customers even a year’s warranty if the parts are new and if you do value the Samsung name and reputation.
Not a great outcome for me or for Samsung considering I’ve bought a number of Samsung phones (one after the other) as have my family members - up until now. And this includes the time after Samsung had exploding battery issues (one after the other) then a folding phone that wasn’t thought out too well. Now Samsung are hoping to keep the faulty S8 and S8+ “black screen of death” and failure to charge issues quiet - even in this era of information sharing through technology.
SO disappointing Samsung.
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