Vacuum Troubleshooting Guide

No matter how many times you run the vacuum over the same piece of dirt, it won't pick it up.

If the vacuum is on but not picking anything up, then the brush roller may be spinning improperly. Here's a link to our troubleshooting page on the Brushes Not Spinning. The belt makes the brush roller spin, so check that first. If the belt is not broken, the brush roller may need to be cleaned or replaced. To replace the belt, click here. To clean and replace the brush roller, click here.

"The smell is overwhelming!"

If there is a foul odor coming from the vacuum, then the vacuum bag may be full. To check if the vacuum bag is full, unzip the zipper from the back of the back compartment. A white bag with the contents of what the vacuum picked up will be in there. For instructions on how to empty the bag, click here.

"I need to turn on my vacuum to clean my room!"

If the vacuum doesn't turn on and is plugged in to an outlet, the vacuum may have faulty wiring in the cord. For instruction on how to check for faulty wiring and to replace the cord, click here.

"If I can't push it, I can't clean it!"

If the vacuum is difficult to push, the wheels may be stuck. To check and replace the wheels, click here.

"That doesn't sound normal!"

Here's some more information on what could be causing your vacuum to be more noisy than usual. Check out our Noisy Vacuum Cleaner page.

If the vacuum is making odd noises, then the brush roller may be jammed. Since the belt rotates the brush roller, check the belt first. To replace the belt, click here. For instruction on how to replace the brush roller, click here.