Earbuds No Sound

• Increase your Volume: Turn up the volume of your audio source. If your headphones or earbuds have a volume dial separate from your audio source, you might also want to tune up the volume on them.
• Turn on Bluetooth and connect your earbuds: Double-check that Bluetooth is enabled if your earbuds don’t connect to your device. Additionally, ensure that your headphones are properly connected. If you encounter issues with pairing or connection, refer to our Earbuds Will Not Connect or Pair to Bluetooth page.
• Restart your Device/Earbuds: Often, restarting the device is enough to fix the issue. Restarting your device also restarts the underlying software controlling services like Bluetooth, clearing up any temporary glitches impeding Bluetooth functionality. You may also want to try putting your earbuds back in their charging case for 10 seconds and then taking them out.
• Ensure your Earbuds are Charged: Your headphones, or earbuds, won't play music if they're not charged. Make sure that your earbuds are charging properly. If your earbuds aren't charging correctly, check out our Earbuds Will Not Charge troubleshooting page.
• Try using your Earbuds with a Different Device: This can help you determine if the problem is with the earbuds themselves or your audio device.
• Listen for any Crackling or Subtle Popping: Any crackling audio or popping can indicate if the earbuds' internal speaker is blown out or damaged. If that is the case, you will want to jump to the Physical Damage section of this guide.

Bluetooth devices generate keys and metadata stored on your phone for automatic connection. On Android, this data is written in a system file typically named bt_config.xml, while on iOS, pairing information is stored in a secure part of the system's storage and integrated with the keychain and Secure Enclave. If this data is for any reason lost or corrupted, re-pairing is recommended...

1. Go to your device’s Bluetooth settings.
2. Find your earbuds in the list of paired devices.
3. Select Forget Device and confirm.
4. Put the earbuds back into pairing mode and reconnect to your audio source.

Firmware is specialized software embedded in your earbuds that enables communication between hardware and software. In many cases, outdated firmware might have glitches that lead to audio playback issues. If your earbuds support it, try updating their firmware.

1. Ensure that your AirPods are within Bluetooth range of your iPhone, iPad, or Mac connected to Wi-Fi. Place your AirPods in their charging case and close the lid.
2. Connect the charging cable to the charging case and plug the other end into a USB charger or port. If you're trying to update your AirPods Max, you will plug your headphones in.
3. Wait for the firmware to update for at least 30 minutes. Don't open your AirPods case during this time.
4. Reopen the charging case lid to reconnect your AirPods to your iPhone, iPad, or Mac. You can verify the firmware version once more through your Bluetooth settings.

1. Insert the earbuds into the charging case, leaving the lid open.
2. Navigate to and open the Galaxy Wearable app on your phone or tablet, and then tap Earbud settings or About earbuds.
3. Tap Earbuds software update, and then tap Download and install. If an update is available, the update process will begin.

• Check your Earbuds for Damage: Ensure they fit inside their charging case and properly contact the metal contacts.
• Clean the Speakers: If you notice any debris or dust around the speakers, use a dust blower or cotton swab with 90% rubbing alcohol to clean it carefully. Ensure that no foreign objects obstruct the speakers.
• Repair if Damage: If you find any physical damage, you can attempt to repair your earbuds with the proper guide.