grey lined screen without any information

Hi @qettnbyzxk3hbtq

With the laptop turned on, connect an external monitor (TV?) to the laptop's HDMI port and check that there's a display showing on it. Press and release the Fn + F4 keys (both together) to cycle through the different modes i.e. PC screen only - Show the screen on the computer monitor only, Duplicate - Show the screen on both the computer and the external display, Extend - Extend the screen to the external display, Second screen only - Show the screen on the external display only.

If there is a display on the external monitor then there's a problem either with the video cable/cable connection between the motherboard and the LCD display panel or the LCD display panel.

The laptop would have to be opened and further tested to ascertain what and where the problem is.

To maybe isolate the problem a bit further, try gently moving the lid slowly back and forth and check if this changes anything on the laptop display. If it does, then it may be a damaged video cable where it passes through the hinge to get from the motherboard to the LCD display panel.