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Annunciato il 13 ottobre e rilasciato il 23 ottobre, il telefono al top della gamma 2020 Apple ha schermo OLED da 6,1", fotocamera posteriore tripla con LiDAR e 5G. È il successore dell'iPhone 11 Pro.

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Dark spot on camera

Hello!

Today I was taking a picture at a white background and I noticed this dark shape on my camera. I thought that it was dust or something on my lens and cleaned it carefully with some cotton and some cleaning substance for lens and they looked clean with no scratch or anything. When I opened the camera app again, the spot was still there. I never dropped my phone in water or anything. I dropped it from like 40cm on its face, but it's been like a month since then and i checked my old photos. The spot wasn't present.

Definitely it's something in there. When i zoom in, the spot gets bigger. When i zoom out, it immediately disappears, no matter the zoom out value under 1. Also, in portrait mode the spot isn't visible.

What can it be? A friend of mine told me that it can be a software problem but i doubt…

Thank you!

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Solved by sending it to an Apple service. Apparently, it was a problem with it and it was repaired on warranty. Common problem, especially with iph 12. Good luck!

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Do i just go to apple service and show them the problem?

Do i have to pay them?

da

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Hi there,

this spot you are seeing in your photos is probably due to some damage on the camera lens camera or the glass over the camera. Have a look to see if you can see any marks on the lens. I actually noticed I have a similar problem with my iPhone 7, although like yours it is very minor. Also do try to update the software to avoid and variables. You should be able to update to IOS 14.4

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Hey Quinn,

Thank you for your answer. I took a look again at my lens, after i cleaned them and i used a lantern to check them for scratches by looking at their glare from different angles. Nothing wrong. Not even on the inside. Also, I have iOs 14.4. I simply don't understand :(

da

@endru Looks to be a very tiny spec of dust or a smudge on the inside of the glass. Very very small and hard to see without magnifying but definitely visible to the camera unfortunately.

Based on your description of it disappearing under 1x zoom, it's likely just on the glass covering the telephoto camera and not the wide or ultrawide cameras. You could potentially take this piece of glass off the phone to clean it or replace it?

da

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I have the exact same mark in the same place on my iPhone 12! Same size same place! How bizarre!

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Hey. I sent mine to apple and they replaced my camera on the warranty, no extra paiments. I suggest u to do so. Apparently, it's a common problem. Also, be careful where u send it. I got my phone back scratched.

da

how long does it take to do this repair ?

da

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Same issue, the phone has never seen water and is rated for submersion so I can’t see it being a water issue at all. I have also had a case on it from day one and the lens is in perfect condition so this is a quality control issue and apple is about to replace a lot of expensive phones.

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I just realised I have this issue. Phone has been well protected. Only on the 1x photo, it disappears on all other setting from 1.2x. My phone is out of warranty, what can I do to fix this?

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I have this same exact issue. Any resolution?

da

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This is dust particles that have entered into the camera’s sensor. There is no way of removing it as it is enclosed and opening the sensor will immediately destroy the camera module. This is a very common case when the lens has been broken and dust can enter or dust is getting into the device due to a broken screen etc.

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I have the same issue on my iphone 12.

https://imgur.com/a/kWrxq5d

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andrew sarà eternamente grato.
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