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2.4GHz, 2.7GHz, or 2.8GHz quad-core Intel Core i7 processor (Turbo Boost up to 3.8GHz) with 6MB shared L3 cache.

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MacBook Pro 2013 - cannot load Apple Hardware Test

MacBook Pro (Retina, 15-inch, Early 2013): When I try to load Apple Hardware Test from the Internet (startup with D key), it doesn't start, but shows a message:

Error: 8000000000000003, Cannot load 'EFI/Drivers/TestSupport.efi'

Status: 0x00000003

Block Image

Which sits there for about five minutes, then it restarts into MacOS.

Same result when I try to run AHT from a USB stick, except this time it shows the above message twice – flashing by so quickly I had to get a video of it to see what it said – then immediately restarts into MacOS.

The OS version of Apple Service Diagnostic works okay (it has an OS on it, and shows in the Startup Disk preference Pane), but the EFI version gives the same result as above.

I've reset the SMC and NVRAM, and reinstalled the OS (Sierra) numerous times, to no avail.

I ran both AHT (Internet & USB) and ASD/EFI successfully a couple times only a few months ago; something's changed, but I can't figure out what.

However, MemTest86 (which also starts up from an EFI driver from a USB stick) still works fine with the MacBook Pro. So it seems this MBP is now somehow allergic to Apple's own EFI driver?

The same hardware (USB stick for AHT, external HD or USB stick for ASD) works fine with four other Mac portables, and two of them can access Apple Diagnostic (the 2014 & later version of AHT) from the Internet as they're supposed to (the others are too old to do so). So the problem is definitely something in this MacBook Pro.

The MBP was showing other problems as well; I sent it to a repair service, who said the GPU needed fixing (apparently common in this model), which they did, and said the logic board now tested all good. But it still "Cannot load 'EFI/Drivers/TestSupport.efi'".

I spoke with somebody at Apple Support, who was mystified, suggested maybe it had something to do with the SSD? The SSD seems to work fine otherwise, starts up okay etc., and DriveDx (which gives detailed readout of SMART parameters) says it is good.

Anybody have any idea what the problem might be? I plan to sell this MBP, but can't do so in good conscience as it is, even if it seems to be working okay otherwise.

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Punteggio 6

Commenti:

Just today met the same problem. The same MBP, the same year.

But my MBP just stuck and does not load IOS. On the scree terrible sign of crossed O. So Mac is absolutely blocked. Errors also the same.

...

Have you resolve your problem?

da

Mikhail -- Not resolved on my 15" mid 2012 MBP. The 13" I connected new HD externally and booted Yosemite from internal HD and ran install of Yosemite to new HD attached externally from with Yosemite install files loaded on USB. So I did not try diagnostics on old HD. But installed new HD and erased and did a clean install of Mojavi. So I thought I might try that for the 15" once a create a Yosemite boot usb.

da

Dean,

thank You for comment.

Today I recovered my 15"early 2013 MacBook.

The Story:

I decided to use Diagnostic: - cause my external DVD drive refused to load DVDs physically inside, so I decided to test the MAC before DVD Drive repair.

After I have started Diagnostics, I immediately received "Prohibitory Symbol" on booting screen and then all these messages about Error and EFI.

So in any my MAC just stuck.

After reading forums and books, I tried to use "macOS Utilities" initiated by (Command+R) while power on.

I did not have Back up files and used second option in menu - Reinstall mac OS (through Internet).

But before this, - I checked condition of Disk with Disk Utility (from the same menu). Thanks to God and Disks supplier: Utility did not show any problems.

Re-installation took about one hour. It was long, but without surprises. Just patience. So after OS reinstall of High Siera 10.13.6 - my MAC started to breath.

No more Diagnostics on my Mac!

And I need a beer.

Dean, my respect to You.

da

SOS. I have got exactly the same problem with Error 0x80……03.

How to fix this disaster?

Kind regards

da

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5 Risposte

Risposta Più Utile

Yes! This is an issue with in Apples newer MacOS EFI/SMC updates.

Go to an Apple Store to have them run the in store version and speak up! The squeaky wheel get the grease! Send a note to big Tim and online bug report.

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Commenti:

@danj would you give more documentation on this?

da

@mayer - There's a ton of people encountering this Unable to launch Apple Diagnostics Apple altered the EFI so all versions of MacOS are effected from Sierra on up is where I've seen it.

The Apple Hardware Test (AHT) repair doens't fix this in Mojave.

da

@danj Thank You

da

If going to the Apple store fixes it, but does not fix in Mojave what good is going to the apple store going to do??? Need full details.

da

It's simple! If you want to know what is failing you need to run diagnostics. The Apple Store or authorized service center have access to the full version. If you can't run the onboard diagnostics where else can you go?

I'm not saying you should get it fixed by them but you need to take notes! Write down the error code.

da

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Thanks for your response, Dan.

Yes! This is an issue with in Apples newer MacOS EFI/SMC updates.

When I posted the above, I thought it was a problem with my MacBook Pro; I've since learned that it's a common problem afflicting hundreds (at least) of Mac users. It is beyond ironic that the software Apple offers to its users to diagnose problems with their Apple hardware… doesn't work. So we're all waiting for Apple to get off their collective posterior and fix it.

There's a ton of people encountering this Unable to launch Apple Diagnostics Apple altered the EFI so all versions of MacOS are effected from Sierra on up is where I've seen it.

Yes, I also posted my query at Apple Discussions: MacBook Pro 2013 - cannot load Apple Hardware Test, and was referred to the Unable to launch Apple Diagnostics thread (which now has 163 "I have this problem too" clicks, while mine has 5). See my posts here and here for more detail and follow-ups.

I spent an hour and a half on the phone with an Apple Senior Advisor on Tuesday (May 28) about this issue, trying everything he could think of (he apparently hadn't heard about this before), ending with sending a bunch of information, which he said would be forwarded to some "engineers", who would get back to me in a few days. I provided links to the two Apple Community threads and emphasized that there are over 150 people now waiting for an answer. I'll post whatever I hear in the Unable to launch Apple Diagnostics thread, for anybody who's interested in following the issue.

The Apple Hardware Test (AHT) repair doens't fix this in Mojave.

Not sure what you mean about the "AHT repair"; the link is to a very helpful post at GitHub that tells how to get and use AHT for various old Macs dated prior to June 2013, when AHT was morphed into Apple Diagnostics, which is now available only over the Internet (or from the Recovery partition in High Sierra or Mojave, as I discovered in my research). See my second post in Unable to launch Apple Diagnostics for more detail about AHT/AD. Anyway, AHT doesn't "repair" anything; it's a simple diagnostic utility – and it won't load/run in any of the Macs that Cannot load 'EFI/Drivers/TestSupport.efi'.

Apple holds the cards for their diagnostic software. You could try calling them most likely they'll send you to a authorized service center if there's one near you.

Oh, yeah, about that… All this started for me in early 2018, when the intermittent crashes etc. I'd been experiencing with this Early 2013 15" MacBook Pro finally became intolerable. I didn't want to be without a computer while I was figuring it out, so I bought a 2015 MBP (still new with warranty, found on eBay). I then took the 2013 MBP to the local AASP, asked them to diagnose it, for which they charged me $60. Presumably they ran Apple's in-house diagnostic utility/ies.(The guy said something about the "EFI version"; I didn't know what that meant at the time.) They told me the 2013 MBP was fine. (The new 2015 MBP turned out to have problems also, and I ended up struggling with both – along with my long-term chronic illness – all year, until finally early this year I got together enough energy to try to deal with them.)

But my MacBook Pro wasn't fine. So I bit the bullet and did some research, learned that both Apple Hardware Test and Apple's pre-2015 in-house diagnostic software Apple Service Diagnostic could be found on the 'Net. So I got them, figured out how to use them, and they both found both several memory problems and a few others that are more of a mystery to me (I'll be posting those elsewhere here to ask if anybody can figure them out).

I was able to run both AHT and ASD on the 2013 MBP several times, until suddenly in the last month it told me it Cannot load 'EFI/Drivers/TestSupport.efi'. (It still runs the OS version of ASD, but won't run the EFI version.) It seems likely the fact that I'd installed both High Sierra and Mojave on it a month or two before, which may have changed the Boot ROM version (I don't know what it was before) might have caused this problem. Although, as noted in my post at Apple Discussions, I recently experimented by installing Mojave on a 2014 MBP, which didn't change the Boot ROM version, and didn't cause the Cannot load 'EFI/Drivers/TestSupport.efi' error. So we still don't know exactly what's going on.

Anyway, the nearest Apple Store is too far away for me as well, and my experience with the local AASP does not give me much confidence.

The ball is in Apple's court.

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Commenti:

Hi there, I'm a bit overwhelmed with this issue. I too can't run AHT or ASD on my Macmini6,2. I tried to run the AHT from the github project you listed above and it did not work either. When I try to run the diagnostic tool over the internet, i also hit the 'Cannot load 'EFI/Drivers/TestSupport.efi' message. I'm thinking of going to an Apple Store but of course my device does not have warranty anymore... any update from your side?

da

Don't forget to fire off an email to big Tim tcook@Apple.com and post a bug report! Unless Apple hears it loud and clear it won't be fixed!

da

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I would like to go to Apple store, but it is FAR away. Is there an alternative?

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Apple holds the cards for their diagnostic software. You could try calling them most likely they'll send you to a authorized service center if there's one near you.

How about telling us what your issue is maybe we can aim you to whats needed without the diagnostics.

da

Dan. You missed the whole point. This thread involves fixing the EFI error. That is the issue we aim to solve! IE install of missing AHD to run diagnostics by holding the “D” key on start up.

Yeah. Apple will send you to an ASC who will tell you it is an unsupported Mac and send you home!

da

@Dale Eshelman - No, I hadn't lost the point. Apple holds the cards as I made clear in my comment and answer above. I'm not happy either!

Help us! Support the Right to Repair movement!

da

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Apple has just fixed this problem - incredibly by allowing the affected MacBooks to access the new Apple Diagnostics service!

I was so amazed that I couldn't believe what I was seeing and needed to try again out of disbelief

So not only did Apple listen and act but did so by upgrading the experience albeit because it was probably too difficult to restore the old test system for the affected MacBooks.

I'm impressed anyway.

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@Gareth Davies

I have a mid 2012 retina 15" in which I just replaced the logic board. I erased the drive and installed a fresh copy of mojave. I am still getting this problem. When pressing the "d" key it takes me to internet recovery and then i get the code listed above. What can i do to fix it? Thank you!

da

Explain the steps in detail. --- Would be nice if you gave some details about how to access the new Apple Diagnostics Service. --- Is this on line? A download? What, when, where, how?

How was the error fixed? Did Apple fix it?

da

Does the Apple Store install diagnostics on the laptop? Does it fix the error? What is the process to run diagnostics after the Apple Store is done?

da

@deaneshelman

Basically, some of the faulty Macs have had a firmware update that fixes the problem.

The update seems to be limited to 2012-2014 MacBook Pros (with DVD drive).

2012 iMac's and earlier have not had the fix.

The distinction seems to be that 2012-14 Macbook Pros are still supported by Apple - the last manufacture date being 2014. Other 2012 model Macs are not.

Apple is unlikely to issue a fix for what it considers to be legacy Macs even if these Macs can run the most recent version of MacOS.

There is probably a software workaround but despite burning the software to a DVD and to USB, I haven't been able to get it to work.

da

Gareth. I have a MacBook Pro 15" Mid 2012 and MacBook Pro 13" Mid 2012. Both have DVD drives. The diagnostics work fine with Mojavi installed on the 13", but the 15" with Mojavi installed I can not get to work. You say 2012-14 MacBook Pros are still supported. So from what you are saying I should be able to go to the Apple store and they will fix the issue with not running diagostics on the 15"

da

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You can't fix it unless you have a still supported - by Apple - MacBook or iMac.

Apple has provided a firmware fix for machines it still supports, including 2012 MacBook Pros (DVD drive).

Other machines have not had a fix and, I'm guessing, probably won't have a solution.

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Punteggio -1

Commenti:

I have Mid 2012 Macbook Pro 13" and15" with DVD with Mojavi installed. 13" diagnostics work; 15" not. What is the fix, how do I get it. Or if I have to go to the Apple Store what do I tell them that the fix id number is? Details! Details!!

da

Gareth Most people do not know how to access this service. Please tell them how.

da

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HandyMac sarà eternamente grato.
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