How to fix the screen/digitizer if it's non-responsive?

My mother has had the Vizio VTAB1008 tablet and since she had bought it, she hasn't been able to use it because I believe that the screen's digitizer hasn't worked - she & I have both tried using every finger and several different types of styli (or styluses) and it doesn't work!! On behalf of my mother, I have submitted a request for Vizio's tech support about this problem, but since I usually receive a generic and sometimes vague responses from tech support with other companies, I thought I should go ahead and ask around.

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