I will tell you the legitimate reason why it’s $400 has to do with a factory defect that the 12.9” 2nd Gen iPad pros had where the displays would become unresponsive to any touch for no reason just a few seconds usually but anyway at the time they were offering to replace the iPad I had with a “replacement of equal value” as their replacement policy says so it’s a refurbished iPad that someone else already broke that they send to you for your own that you took car of and has been yours since it was brand new, but anyway it has something to do with the displays becoming unresponsive at random times it wasn’t software relate it was a factory defect of some sort I can’t remember exactly I’m sorry.