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Why is my laptops keyboard delying the key response, |
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Big crosshair looking thing on my screen |
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No charge, no power |
Documenti
Modelli
20VD, 20VF
Troubleshooting
If you are having issues with your Lenovo ThinkBook 14 G2 ITL and need help, here are the troubleshooting pages for overheating and unresponsive screen.
Background
The Lenovo ThinkBook 14 G2 ITL was released in late 2020 as part of Lenovo’s ThinkBook series. It succeeded the the original Lenovo ThinkBook 14 Gen 1 and was aimed at business professionals and remote workers. It features up to 11th Gen Intel Core processors (such as the i5-1135G7 or i7-1165G7), integrated Intel Iris Xe or UHD graphics, and configurations with 8–40 GB DDR4 memory and fast PCIe SSD storage.
It was designed as a thin, light, and stylish 14-inch business laptop and it offers an elegant dual-tone Mineral Grey finish, slim 17.9 mm profile, and weighs around 1.4 kg. This laptop contains many highlights like a FHD IPS display with low blue light certification, Intelligent Cooling for better thermal performance, Whisper Voice noise cancellation for teleconferencing, a webcam privacy shutter, and a solid selection of ports including Thunderbolt 4 and HDMI. It balances productivity, security features, and a fingerprint reader. It has everyday reliability for travel or home office use. It stands out for its serviceability, with an easily accessible bottom panel allowing users to upgrade RAM, storage, and replace components like the fan which is unlike many modern ultrabooks that have soldered parts.
Identification
This model of the Lenovo ThinkBook 14 G2 ITL can be identified by model number 20VD004VUS. There is also a fingerprint symbol directly to the right of the power button at the top right of the keyboard and a "Service Hotkey" icon above and on the F9 key. The ThinkBook 14 Gen 2 (14”, AMD) will not have the fingerprint symbol directly next to the power button. The color of the device is silver/grey.
Technical Specifications
Processor
- 11th Generation Intel® Core™ i5-1135G7 Processor (2.40 GHz, up to 4.20 GHz with Turbo Boost, 4 Cores, 8 Threads, 8 MB Cache)
Integrated Graphics:
- Intel Iris® Xe Graphics
Display:
- 14.0” FHD (1920 x 1080) IPS, anti-glare, 250 nits
Memory:
- 8 GB DDR4 3200MHz
Battery:
- 45Wh battery (Up to 6 hours)
Storage:
- 256 GB PCIe SSD
Security:
- Smart Power Button with fingerprint reader
- Webcam privacy cover
- Trusted Platform Module (TPM) 2.0 (firmware)
Audio:
- Stereo speakers with Dolby® Audio™
- Dual-array mics
- MS Teams-certified
Camera:
- 720p HD
Dimensions (H x W x D):
- 17.9mm x 323mm x 218mm / 0.7" x 12.71" x 8.58"
Weight:
- 3.09 lbs (1.4 kg)
Color:
- Mineral Gray
Connectivity:
- Wi-Fi (802.11AX)
- Bluetooth® 5.1
Connection Ports:
- USB-C 4.0 / Thunderbolt 4
- USB-C 3.2 Gen 2 (USB/DP/PD)
- 2 x USB-A 3.2 Gen 1 (1 always on)
- HDMI
- RJ45 (Ethernet)
- 4-in-1 card reader (SD/SDHC/SDXC/MMC)
- Headphone / mic combo
Additional Information
This is the company page for this specific device. The company also has a troubleshooting page for this device. Tiger Lake has a comprehensive review of this device with comparison to other devices as well as its strengths and weaknesses.
