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This Troubleshooting Guide should help you determine what methods you need to go about in order to fix some common problems you might be having with your Samsung Galaxy Tab 10.1. Remember to read through all the options before starting with the first one you see! Good luck!

Rear panel is broken

I dropped my tablet and cracked the back plastic panel!

If you cracked your back plastic cover, you can buy a replacement and follow our guide here to replace it.

Tablet won't turn on

Tablet display won't turn on when I press the power button!

Dead or broken battery

If the device does not turn on by holding down the power button, your device's battery could be dead or it could be malfunctioning. Try charging your device; if it does not hold a charge, you may need to replace the battery using the guide here.

Faulty charger

Plug your charger into your device and if no charging icon appears on the screen, your charger may be broken or not working properly. To check if the charger is in fact the problem, try charging with a different 30-Pin charger. An OEM Samsung charger can be found here. If it still doesn't charge, look into replacing your battery here.

Blocked 30-Pin charging port

Check to make sure there isn't anything blocking the connection of your 30-Pin charging port on your device. Dirt or pocket lint could have found its way in there. You can try to blow it out or carefully use the end of a small paperclip (or similar long slender object) to get it out.

Jammed or broken power button

Your power button could be jammed or it may need replaced. Unfortunately, we don't have a guide for this yet, but Step 7 of our motherboard replacement guide shows you exactly where it is located on the device.

Software issue

Your software could be corrupted causing the device to not work properly. Try reinstalling the operating system according to the manufacturer's specifications to restore the software. If you can, try to back up your files to another device.

Broken motherboard

If the previous options have not fixed your device, your problem most likely lies in the motherboard and should be replaced. Our repair guide for that is here.

Tablet doesn't produce sound

I turn the volume on full blast and there is still no sound!

All sounds are turned off from the Accesibility Settings menu

Be sure the "Turn off all sounds" setting is not checked. The "Turn off all sounds" setting can be found under the subsection 'HEARING' within the Accessibility settings.

Obstructed path

Check to make sure there is nothing blocking the speaker holes. This could be caused by a case or a build up of dirt. To remove blockage, swab a thin q-tip across the surface of the speakers and inside the speaker hole. If you want to remove the rear panel to check for further obstructions, follow our guide here.

Broken speaker

You speakers could be blown out or you could have a bad connection. Step 10 of our motherboard replacement guide shows where the speakers and their connections are, but we don't have a guide for replacing the speakers themselves yet.

Software issue

Your software could be corrupted causing the device to not work properly. Try reinstalling the operating system according to the manufacturer's specifications to restore the software. If you can, try to back up your files to another device.

Broken motherboard

If the previous options have not fixed your device, your problem most likely lies in the motherboard and should be replaced. Our repair guide for that is here.

LED flash doesn't turn on

I can't take pictures in the dark!

Broken LED flash or wire

Your LED flash light could be broken or the wire could be torn. You can follow our guide to replace it here.

Software issue

Your software could be corrupted causing the device to not work properly. Try reinstalling the operating system according to the manufacturer's specifications to restore the software. If you can, try to back up your files to another device.

Broken motherboard

If the previous options have not fixed your device, your problem most likely lies in the motherboard and should be replaced. Our repair guide for that is here.

Front camera doesn't work

I can't take selfies or video chat with my family!

Broken camera or wire

Your front facing camera could be broken or the wire could be torn. You can follow our guide to replace it here.

Software issue

Your software could be corrupted causing the device to not work properly. Try reinstalling the operating system according to the manufacturer's specifications to restore the software. If you can, try to back up your files to another device.

Broken motherboard

If the previous options have not fixed your device, your problem most likely lies in the motherboard and should be replaced. Our repair guide for that is here.

Rear camera doesn't work

Nothing happens when I try to take a picture!

Broken camera or wire

Your rear facing camera could be broken or the wire could be torn. You can follow our guide to replace it here.

Software issue

Your software could be corrupted causing the device to not work properly. Try reinstalling the operating system according to the manufacturer's specifications to restore the software. If you can, try to back up your files to another device.

Broken motherboard

If the previous options have not fixed your device, your problem most likely lies in the motherboard and should be replaced. Our repair guide for that is here.

What worked for me was pulling the SIM card out. I started right up afterward.

Mark Hunsinger - Replica

Please help, turned on tablet , entered password, clicked on app then tablet turns off

Chrisy - Replica

My Tablet switches its self off and i used it forseven months what would be the problem and where can I get help

Sizakele - Replica

My tablet says I'm out of memory due to downloads but I don't have any. I should have plenty of memory. I can't update anything.. How can I fix this?

Karen - Replica

I found pressing and holding Power , volume up, and volume down for 15 seconds finally reset it to boot up. Just waited for the tablet to vibrate and beep, then released the buttons. Samsung Galaxy Tab 4 - 10.1" - 4G tablets. I think it gets either too hot (sunlight in a car in the summer) or odd power fault from an auto USB charger, just turns it off.

Christopher Moor - Replica

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