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+ | [summary_image|3645524] |
[title|Google Pixel Lines on Screen] | |
- | [summary] |
+ | [summary]Is your Google Pixel experiencing lines on the display? Is there a pink, purple or green line vertical line all the way down? Are there many different colors or horizontal lines? Take a look at these fixes![/summary] |
- | |
+ | Lines on your display may show up in many colors, orientations or widths, but the underlying causes for each are nearly identical. This issue has become more common with the introduction of OLED displays in phones and their widespread adoption, |
- | == |
+ | [note|type=important]If you have a Google Pixel 8, [link|https://store.google.com/repair?pli=1&hl=en-US|check your serial number with Google's tool|new_window=true]—you might quality for a free repair under an extended repair program. This may also cover display flicker.[/note] |
- | |
+ | == The Basics == |
- | * Force restart the phone by holding the ''power'' and ''volume down'' buttons for about 20 seconds. |
- | * Update any software on the phone by going to your ''Settings'' app > ''System'' > ''System Update.'' |
+ | Before undertaking any of the more time-consuming solutions below, here are a few fundamentals to get you started. |
- | === Software vs Physical Screen === |
- | |
- | If that didn't work, you should figure out if the lines showing up are a problem with the physical display or with the software. |
- | |
- | * Try taking a screenshot and comparing that to what shows on your phone screen. If the lines appear on the screenshot as well, the problem is likely a software issue. |
- | ** To take a screenshot, press the ''power'' and ''volume down'' buttons at the same time. Then head to your photo gallery to inspect the image (you may need to view the image on another screen to tell if the image has lines). |
- | * Is the image free of lines? Have you recently replaced the screen on your phone? If yes, your phone’s physical display is likely the problem. Jump to the [[Google Pixel Lines on Screen#Section_Display_Cable_Damage_Disconnection|Display Cable Damage/Disconnection]] section and follow along from there. |
- | * Does the image have lines? If it does, continue from here. |
- | |
- | === Safe Mode Comparison === |
- | |
- | Restarting your phone in safe mode isolates problems occurring in the Google Pixel operating system. This is a temporary mode you can set your phone in to diagnose problems. |
- | |
- | * To start in ''Safe Mode'' while your phone is powered on, press and hold your phone's ''power button'' > tap and hold ''Power off.'' Hold the ''power button'' and after a few seconds, start holding the phone's ''volume down button'' as well. Continue to hold both buttons down until you see ''Safe mode'' on the screen. Check if the lines still appear. |
- | |
- | If they ***do not*** appear, the problem is most likely caused by an app. |
- | |
- | * Check for app updates in the play store and remove any recently installed apps. |
- | |
- | If the lines are still appearing in Safe Mode, the problem stems from the Android version. |
- | |
- | * Check for Android updates by referencing the First Steps section at the top. |
- | |
- | When you are done, you can exit Safe Mode |
- | |
- | * Hold down the ''Power button'' for 30 seconds. This might prompt you to tap ''Restart.'' |
+ | * ***Restart your phone.*** This might clear up any minor hiccups. If your phone is frozen, or you can't restart normally, press and hold the power button for about 30 seconds. |
+ | * ***Verify that the lines disappear if your screen is off.*** Screen protectors can trap debris or may introduce visual differences. |
[comment]solutions[/comment] | |
- | == |
+ | == Software Bug or Corruption == |
- | |
+ | It is rare for a Pixel to develop issues producing an image because of a software issue. But it is certainly possible. Bugs or damage to the apps, or the operating system could cause this sort of behavior. |
- | * You can disable these settings by going to the ''Settings'' app > ''System'' > ''Developer options'' > toggle ''Use developer options'' off |
- | |
- | == Extreme Temperatures == |
- | |
- | Has your phone been exposed to extreme heat or cold? These unideal conditions wear on your phone’s hardware rigidity, resulting in weird screen artifacts. |
- | |
- | * Be sure to keep your phone out of the direct sun or extreme cold to avoid hardware failure. |
- | |
- | Extreme outside temperature combined with using multiple graphically intensive apps (think games or video streaming) at the same time increases the phone’s temperature. |
- | |
- | * Try closing out of all running apps by swiping up from the bottom of the screen and tapping ''Clear all''. |
- | |
- | == Android OS Glitch == |
- | |
- | Resetting your phone is something you should try only if the other fixes were not helpful. This is a last-resort type of fix and it’s only recommended you do this if you have first backed up your phone. |
- | |
- | * To backup your phone, go to the ''Settings'' app > ''Google Backup'' > toggle on ''Backup by Google One'' > ''Back up now'' |
- | * Next, erase your phone from the ''Settings'' app > ''System Reset'' > ''Erase all data (factory reset)'' > ''Erase all data'' > Confirm your PIN > ''Erase all data''. Once your phone is reset, it will ask you to restart. |
- | * Finally, restore the backup by logging into your Google account from the ''Settings'' app. |
+ | * Take a screenshot and compare it to what shows on your phone screen. If the lines appear on the screenshot as well, the problem is likely a software issue. If not, skip ahead to the next section. |
+ | * Check to see if the issue is present in other applications. If not, close the affected app and try to reproduce the issue. If it occurs again, update that app. |
+ | * Update your phone if it seems to occur in multiple applications, or on the home screen. |
+ | * Resetting your device is unlikely to resolve this issue, but it will rule out software as a cause This is a last-resort type of fix and it’s recommended you [link|https://support.google.com/pixelphone/answer/7179901?hl=en|back up your phone|new_window=true] first. |
+ | ** Erase your phone from ***Settings*** ***> System Reset > Erase all data (factory reset) > Erase all data***. Confirm your PIN, the select ***Erase all data.*** Once your phone is reset, it will ask you to restart. |
== Display Cable Damage/Disconnection == | |
If you recently dropped your phone or replaced the screen a physical disconnect or bad connection of the screen from the rest of the phone is a possibility. | |
- | * |
- | * If that didn't help, |
+ | * Press gently on the screen, making sure to apply even pressure on all edges. |
+ | * If that didn't help, open the phone and make sure the cable connecting the screen to the motherboard is fully seated in the connector. |
If you recently repaired your Google Phone’s screen, the replacement screen might be faulty or you were not grounded when repairing the device. View this [post|703008|iFixit Answers forum post|new_window=true] for the detailed answer. | |
== Damaged Screen == | |
- | |
+ | Although most display failures seem obvious, even without visible damage, this is not always the case. Display failures can occur as a result of manufacturing fault, or imperceptible damage. |
- | If none of these fixes resolved the issue, be sure to view the [guide|150706|iFixit Google Pixel Screen Replacement guides|new_window=true] to get the full instructions on removing and reattaching the screen components. |
- | |
- | When all else fails, you might want to look into a [parts|Google Phone|new screen|itemtype=screens] and follow the associated iFixit guide. |
- | |
+ | * Look closely at your display for signs of break. Changing your viewing angle may help catch small hairline cracks. |
+ | ** Lines tend to originate from the site of the damage. Pay close attention to these areas. |
+ | * Green or purple lines on the display are common. This is [link|https://techcrunch.com/2017/11/10/mysterious-green-line-of-death-appears-on-some-iphone-x-displays/|indicative of an electrical issue within the screen.] |
+ | ** Green pixels in these OLED displays are all aligned vertically. Red and blue pixels alternate in the adjacent pixel columns. Minor damage can break specific lines resulting in green or purple lines. |
+ | ** This issue can sometimes be repaired with a laser machine, but due to the cost and accessibility, a [parts|Google Phone|replacement screen|itemtype=screens|new_window=true] is a better bet. |
+ | * If you have replaced the display recently, be extra mindful. Inspect any of the components on the back of the display. Damage to these chips case also impact image quality. |
+ | * If any of the above types of damage are discovered, or software fixes have not made a difference, replace the display. |
[comment]conclusion[/comment] | |
* [[Google Pixel No Sound|Google Pixel No Sound|new_window=true]] | |
- | == |
+ | == Additional Resources == |
* [post|703008|After Display Replacement Lines Appear on the Display|new_window=true] |
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