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Will Not Print

If your device is refusing to print jobs in queue, use the following troubleshooting solutions.

No Connection to Printer

Make sure your device is either connected to your network or connected by USB.

Drivers are out of Date

It is always good practice to keep drivers updated. Download the most recent drivers here, select the appropriate operating system and version for your computer and download the driver installer. Run the executable and follow the onscreen instructions. Be sure to restart your computer after installing fresh drivers.

Power Cord Connected Insecurely

Make sure the power cord is securely plugged into both the outlet and the printer. If it is secure and the problem still persists, follow this guide to replace the power supply in your device.

Display is Unresponsive

If the display will not respond to input or appears frozen, check the following problems.

Drivers are out of Date

It is always good practice to keep drivers updated. Download the most recent drivers here, select the appropriate operating system and version for your computer and download the driver installer. Run the executable and follow the onscreen instructions. Be sure to restart your computer after installing fresh drivers.

Device Requires Reset

Press the power button to turn off the printer. Wait 60 seconds and power the device back on.

Power Cord Connected Unsecurely

Make sure the power cord is securely plugged into both the outlet and the printer. If it is secure and the problem still persists, follow this guide to replace the power supply in your device.

Making Loud Noises

If your printer sounds louder than normal or is making a clicking or crunching sound, check the following.

Printer is Jammed

See if any pieces of paper are stuck in the feed tray. If there is paper stuck in the tray, turn the printer off and remove the jam.

Broken Internal Pieces

If there are any broken or rattling parts, see this guide on replacing the paper tray and check for any loose pieces in the printer.

Will Not Turn On

If your printer will not power on, or is completely unresponsive check the following potential problems.

Printer is Not Plugged In

Plug the printer into a standard wall outlet, then press the power button on the front of the printer.

Outlet is Bad

The outlet that the printer is plugged into is not working. Plug the printer into a different outlet. If the printer is plugged into a power strip, try plugging directly into a grounded wall socket. Press the power button on the front of the printer once you have ensured an electrical connection.

Power Cord is Bad

Check the power cord for sharp bends and exposed wire. Replace the power cord if any signs of damage are present.

Power Supply is Broken

Replace the power supply on the printer. Follow this guide to see how to replace the power supply.

Print Quality is Poor

If print jobs are not coming out as expected, is blurry, or contains vertical stripes, check the following symptoms for potential problems.

Printer is Out of Ink

Replace the ink cartridges for your printer. To see this done, visit this guide.

Ink cartridges are inncorrect

Replace the ink cartridges with hp approved ink cartridges. To see how to replace the ink cartridges, visit this guide.

Print head is dirty

Go into the menu on the printer and select clean print head.

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