HP Laptop Not Charging

Before undertaking significant repairs on your device, try these basic troubleshooting steps:

• Restart the laptop. Sometimes a simple restart can resolve charging issues. Turn off the laptop, wait a few seconds, and then turn it back on.
• Perform a Hard Reset. If the restart didn't work, a hard reset might. Turn off your laptop and unplug it from its power source. Press and hold the power button for 15-20 seconds then reconnect power and try again.
• Verify the charge LED is lit. No LED indicating charge would confirm this issue. You could have a bad power source, charge port, or even motherboard.
• Check HP Battery Health Manager settings. If your battery stops charging at 80% and you have a business class device (ProBook, EliteBook, Z-Book), this is a feature not a fault. It stops charging before full capacity for better battery longevity.

Solution: Replace the power supply.

A faulty power supply or adapter can prevent your laptop from receiving the electricity to turn on.

• Inspect the power cable and connector for any visible damage. If you have a charger with a barrel connector, be sure the pin inside the barrel isn't bent or damaged.
• Try a new or known-good charger. Alternatively, use your charger with another compatible HP laptop. Does a different charger work? It's time for a new one. If yours works with another laptop, tough luck, but it won't be that easy.

Solution: Reinstall the battery driver.

If the directions your computer uses to charge your battery are damaged, chances it won't charge properly. Uninstall the drivers and restart Windows to prompt a fresh install.

1. Right click the Start Menu and select Device Manager.
2. Expand the Batteries category.
3. Right click on each battery device (if there are multiple), and select Uninstall Device.
4. Restart your PC and Windows will reinstall the driver. Retest to see if your issue has resolved.

Solution: Replace the battery.

An old or faulty battery can prevent the laptop from charging properly.

• Check battery level: Plug in your Laptop for at least 15 minutes, and then check if the charging indicator lights up to show it's charging. If not, the battery might be dead or malfunctioning.
• Reset the battery: Some HP Laptops have an external battery that can be removed. Try Removing the battery for 30 seconds, and try to charge your device normally.
• Test the Battery: HP does provide a hardware diagnostics tool on their Windows Laptops.
  • Turn on your device, and search for HP PC Hardware Diagnostics Windows, and run the application as an Administrator.
  • Once the program is running, click Component Tests, and choose Power from the list of Components Test.
  • Select Battery Check and then click Run Once.
  • Once the test is complete click Finish, and select Test Logs to see the results of the battery test. If the test indicates that the battery is bad, then you will likely need to replace the battery.
• Replace the Battery: It may need to be replaced if it does not charge or hold a charge even after trying the above steps. You must follow the instructions for HP Laptop Batteries for your specific device.

Depending on the specific model of the HP laptop, you might be using a USB-C charging cable or a barrel-style charging cable.

• Perform a thorough visual inspection of the charge port.Use a flashlight for USB C-port interiors. It's an easy entry point for liquid, and corrosion can live there undetected. Try cleaning the port with 90% isopropyl alcohol and test if the issue changes.
• Wiggle the cable gently to see if you can get a better connection. If the port is loose, the internal pin may not make enough contact to charge the battery.
• Check for signs of corrosion or burn. If anything looks questionable, open the machine and pull out the affiliated part for a better look.
  • Spills commonly damage USB-C ports. Even if the liquid doesn't penetrate the machine's interior, corrosion in the port can spell trouble.
  • Barrel connectors are likelier to suffer from bent pints or broken plastic parts. If your port feels loose, it's likely this is to blame.
• If you determine this is your fault, HP Laptop Ports. In many cases, it is a HP Laptop Ports. If it's soldered onto the motherboard—like a USB-C port—you'll need some soldering chops to proceed (or replace the affected board).

If your HP Laptop is still not charging after following all the troubleshooting steps above. It's safe to say, clues point toward a motherboard problem.

1. Reset your device's BIOS Settings. To reset your motherboard's BIOS settings, you can try uninstalling and then reinstalling the CMOS battery. By doing so, any stored settings or configurations that may have become corrupted will be cleared, and the system will start with default settings. This helps eliminate potential conflicts or misconfigurations that could be causing the issue you're experiencing.
2. Perform a thorough visual inspection of the circuit boards for any signs of burns or damaged components. If you observe any visible damage, such as burns or parts that appear to be physically damaged, the board likely needs to be replaced, especially if it's the board carrying the display cable connector. You can find both HP Laptop Motherboards and HP Laptop Daughterboards components for select Chromebook models in our store.