HP EliteBook 850 G3 Troubleshooting

Computer is on but the screen is blackened or dimmed.

Click the F6 key until desired brightness. If there is no improvement in the blank screen, try connecting an external monitor to the laptop.

The device is plugged in but not holding a charge.

In case it is a problem with the cord, try a different charging cord if one is available. To rule out issues with the outlet, try plugging the charging cord into a different outlet.

If none of the previous solutions work, you will most likely need to replace the battery. If so, follow this guide.

The device is not playing audio.

Ensure that the audio icon (Shaped like a speaker) does not have an X next to it. Click on the speaker icon and slide the volume meter right until sound is sufficient for you.

Right click on the audio icon (Shaped like a speaker) and click on “Open volume mixer.” From there, ensure that the volume of the individual app being applied isn’t muted. If so, slide the meter up until audio is satisfactory.

Ensure that the sound isn’t playing through another device such as a Bluetooth speaker. If so, go to your audio settings, right click on the speaker icon, click on Sound settings, and the settings menu should appear. From there under “Choose your output device,” select the right device you wish to have audio play from.

The device is running slower than normal.

If you have an anti-virus software, run the software on your computer and ensure that you have no viruses.

Hit the windows key on your keyboard to pull up the search bar. Type in “disk cleanup” and hit enter. When the menu pops up, select the C-drive and allow the PC to show unnecessary cache files. Check all the unnecessary files and once done click OK.

To clean up system files, follow the previous step. Before you click okay, click on “Cleanup system files,” and allow the device to scan excess files. From there click okay.

Hit Ctrl+alt+del to pull up task manager. Click on “more details.” See which app is using the most memory and close it.

The device is not connecting to the internet.

Ensure that the device is connected to the internet. Click on the computer icon next to the audio icon and click on Network & Internet Settings. Ensure that you are connected to the right wireless network.

Make sure your device is not on airplane mode.

if the previous steps don’t work, it might be an issue with the wireless card. If so, follow this replacement guide.