Asus Laptop Not Charging

Before undertaking significant repairs on your device, try these basic troubleshooting steps:

• Restart the laptop. Sometimes, a simple restart can resolve charging issues. Turn off the laptop, wait a few seconds, and then turn it back on.
• Perform a Hard Reset. If the restart didn't work, a hard reset might. Please turn off your laptop and unplug it from its power source. Press and hold the power button for 15-20 seconds, then reconnect the power and try again.
• Verify that the charge LED is lit. A non-LED indicating charge would confirm this issue. You could have a bad power source, charge port, or motherboard.

Solution: Replace the power supply.

A faulty power supply or adapter can prevent your laptop from receiving the electricity to turn on.

• Inspect the power cable and connector for any visible damage. If you have a charger with a barrel connector, be sure the pin inside the barrel isn't bent or damaged.
• Try a new or known-good charger. Alternatively, use your charger with another compatible Asus laptop. Does a different charger work? It's time for a new one. If yours works with another laptop, tough luck, but it won't be that easy.

Solution: Reinstall the battery driver.

If the directions your computer uses to charge your battery are damaged, your battery may not charge properly. Uninstall the drivers and restart Windows to prompt a fresh install.

1. Right-click the Start Menu and select Device Manager.
2. Expand the Batteries category.
3. Right-click on each battery device (if there are multiple), and select Uninstall Device.
4. Restart your PC, and Windows will reinstall the driver. Retest to see if your issue has been resolved.

Solution: Replace the battery.

An old or faulty battery can prevent the laptop from charging properly.

• Check battery level: Plug in your Laptop for at least 15 minutes, and then check if the charging indicator lights up to show it's charging. If not, the battery might be dead or malfunctioning.
• Reset the battery: Some older Asus Laptops have an external battery that can be removed. Remove the battery for 30 seconds, then try to charge your device normally.
• Test the Battery: Asus does provide a hardware diagnostic tool via their MyASUS application.
  • Turn on your device, search for MyASUS, and run the application as an Administrator. If the application is not installed by default, then you will need to download the program from Asus's website.
  • Once the program runs, click System Diagnosis and choose Diagnosis Tool.
  • Select Battery Problems from the list of Diagnosis by Scenario.
  • Connect your device to a power adapter, and click Checkup. Once the checkup is complete, click Results. If you receive any errors during the test, then it usually means that your device's battery might need to be replaced.
• Replace the Battery: It may need to be replaced if it does not charge or hold a charge even after trying the above steps. You must follow the instructions for Asus Laptop Batteries for your specific device.

Depending on the specific model of the Asus laptop, you might be using a USB-C charging cable or a barrel-style charging cable.

• Perform a thorough visual inspection of the charge port. Use a flashlight for USB C-port interiors. It's an easy entry point for liquid, and corrosion can live there undetected. Try cleaning the port with 90% isopropyl alcohol and test if the issue changes.
• Wiggle the cable gently to see if you can get a better connection. If the port is loose, the internal pin may not make enough contact to charge the battery.
• Check for signs of corrosion or burn. If anything looks questionable, open the machine and pull out the affiliated part for a better look.
  • Spills commonly damage USB-C ports. Even if the liquid doesn't penetrate the machine's interior, corrosion in the port can spell trouble.
  • Barrel connectors are likelier to suffer from bent pints or broken plastic parts. If your port feels loose, it's likely this is to blame.
• If you determine this is a port issue, then you will need to replace the board the port is attached to. If the port is soldered onto the motherboard—like a USB-C port—you'll need some soldering chops to proceed (or replace the affected board).

If your Asus Laptop is still not charging after following all the troubleshooting steps above. It's safe to say clues point toward a motherboard problem.

1. Reset your device's BIOS Settings. To reset your motherboard's BIOS settings, you can try uninstalling and then reinstalling the CMOS battery. By doing so, any stored settings or configurations that may have become corrupted will be cleared, and the system will start with default settings. This helps eliminate potential conflicts or misconfigurations that could be causing the issue you're experiencing.
2. Perform a thorough visual inspection of the circuit boards for any signs of burns or damaged components. Suppose you observe any visible damage, such as burns or parts that appear to be physically damaged. In that case, the board likely needs to be replaced, especially if it's the board carrying the display cable connector. You can find Asus Laptop Motherboards components for select models in our store.