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i have here a blackline infront of my screen, and i didnt know whats happened. Can someone help me to fix it? Thanks!!
Edited**
RMN: HSTNN-Q02C(QO2C) Contains Intel Radio Model: 7265NGW
Hello @jayeff,
i'll input the product number later, yeah its sitting on top. And heres the image
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A black line on your screen can be caused by various issues, ranging from software problems to hardware defects. Here are some steps you can take to diagnose and potentially fix the problem:
1. Restart Your Device:
- Sometimes a simple restart can resolve minor glitches. Restart your computer or device and see if the black line disappears.
2. Check Cables and Connections:
- If you're using an external monitor, ensure that all cables are securely connected. Try disconnecting and reconnecting the cables, or use different cables if you have them.
3. Update Graphics Drivers:
- Outdated or corrupted graphics drivers can cause display issues. Update your graphics drivers to the latest version available from your graphics card manufacturer’s website (e.g., NVIDIA, AMD, Intel).
4. Adjust Display Settings:
- Go to your display settings and try adjusting the resolution and refresh rate. Sometimes changing these settings can fix display issues.
5. Test with Another Monitor:
- If you have access to another monitor, connect it to your computer. If the black line doesn't appear on the second monitor, the issue might be with your original monitor.
6. Check for Screen Damage:
- Inspect your screen for any physical damage. If there are cracks or other signs of damage, the screen might need to be repaired or replaced.
7. Run a Diagnostic Tool:
- Many manufacturers provide diagnostic tools to test for hardware issues. For example, Dell has built-in diagnostics that can be accessed during startup by pressing F12.
8. Boot in Safe Mode:
- Booting in Safe Mode can help determine if the issue is software-related. If the black line disappears in Safe Mode, a third-party application or driver might be causing the issue.
9. Try a System Restore:
- If the problem started recently, you can try restoring your system to a previous state when the display was working correctly.
If none of these steps resolve the issue, it might be a hardware problem with your monitor or the internal display panel of your laptop. In this case, you may need to contact the manufacturer or take your device to a professional repair service.
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Hi @erosaxie
That's a problem in the screen.
You have two choices:
Leave it as is and learn to live with it and hope it doesn't get any worse or replace the screen.
If you decide to replace the screen, here's the maintenance and service guide for the laptop.
Go to p.45 to view the procedure to remove/replace the LCD panel.
You need to check for the HP part number printed on the back of the LCD panel (if possible) to make sure that you're getting the correct part, as depending on what particular variation of the model you have, there are two part numbers shown at the top of p.45 (raw display panel) and two entirely different part number on p.73.
Here's an image showing what features each of the part numbers depict.
Once you have determined the correct part number for your model, search online for the part number only, to find suppliers that suit you best.
(click on image)
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Hi @erosaxie
Is it a horizontal line or a vertical line and how wide is it?
Has the laptop been dropped or gotten wet at all?
Post an image of the screen in your question, showing the line.
Here's how to do this on ifixit Aggiungere immagini ad una domanda.
Also please confirm the full model number (and product number) of the laptop as shown on the info label on the bottom of the laptop, in case it is necessary to find compatible replacement parts?
da jayeff
@jayeff RMN: HSTNN-Q02C(QO2C) Contains Intel Radio Model: 7265NGW
ProdID: W6P93AV
da erosaxie
My brother just gave it to me, when it was first given it wasn't there yet. I put it in my dresser (drawer) and since then it has not been removed. Thank you very much for your answer.
da erosaxie
Hi @erosaxie,
Please post an image of the screen in your question.
Was anything sitting on top of the laptop when it was in the drawer?
da jayeff
@jayeff
i cant post the picture. But i edited the post i made.
da erosaxie