My Dual sense edge controller will not charge

I got a brand new Dual Sense Edge controller a little over a year ago and it has since stopped being able to get charged. I've tried the original wire It came with, 've tried new wires, And it just will not charge. When you first plug it in, it lights up like it is connected and charging, But then it doesn't charge. what can I do to fix this? Or where can I bring it or send it to be fixed.

I love this controller so much. The best controller I have ever owned. And not being able to use it Is breaking my heart.