Keyboard and touch pad not working
I replaced the screen and hinges on this laptop model and once I started it back up, the keyboard and touchpad did not work. Both works if I go into the bios, but despite diagnostic tests, it still does not work. I read about Windows updates and keyboard not functioning. Drivers appear to be updated. Followed all checks through HP. I did test of keyboard and 1 key did not work (prnt scrn key). Will replacing the keyboard (HP Part # 807526-001) resolve this problem? Laptop keyboard worked fine before changing out the screen/hinges. I can also use USB keyboard, and touchscreen works. Any advice would be greatly appreciated.
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Here is the solution for anyone still struggling with it.....
The Intel (R) Integrated Sensor Solution driver has been found to conflict with a bunch of processes, and disabling it has fixed the HP Envy keyboard and mouse not working issue for many. It can be found in the Device manager under System devices.
da Rich Thomas