Why can no one hear me on regular calls?

If you know your mic is good, and you hear audio fine but the person on the other end hears broken audio, I usually attribute that to bad reception from asymmetrical data signal(basically download speeds are good but upload speeds are bad).

My mother has had a similar issue. She lives in a mountainous area and does not have a clear line of site to the cell tower nearest to her. I used to be able to speak with her fine but recently she would consistently only get 1 sometimes 2 bars on her phone. She could hear me fine but I couldn’t make out anything she said.

For some reason some of the services like WhatsApp etc seem to be better at handling voice over their systems but there is latency in my mother’s situation.

To solve it, I ordered her a 4G cellular signal booster/amplifier and had someone install it to the roof of her house. Now she gets a consistent 3 bars and I am able to speak with her perfectly.

If you have access to broadband and have a weak signal, you can get a Network extender from your phone carrier as well and hook it up to your broadband router. Given that my mother is in a rural area, she uses satellite for internet so that was not an option for us because the Network Extenders do not work with satellite internet. If you also have satellite internet, you will also want to make sure your phone is not trying to make calls through your satellite router as it suffers from asymmetrical data issues as well.

Hi @ivorystardust

Things to try to resolve the problem:

a. Wipe the cache partition and check if this resolves the problem

b. Try using the phone in safe mode when on a call and check if you can be heard OK.

If you can then a downloaded app may be the cause of the problem. You would need to uninstall each downloaded app, one by one and test the phone in normal mode until it worked OK. When it does the last downloaded app that was uninstalled was the culprit.

c. Last option is to perform a wipe data /factory reset and see if that works.

Be aware that a factory reset will erase all your data and downloaded apps. It will restore the phone to its’ factory default condition. If you wish to try this then make sure that the battery is fully charged and that you backup the phone to the cloud or a computer, using the phone’s backup feature before performing the reset. Also make sure that you know the google user ID and password for the phone as you may need it after it has been reset

Once the backup has been completed, reset the phone and check if it now works OK.

If it works OK after the reset, using the backup created earlier, restore the phone with the phone’s restore feature and once it has been restored check that it still works OK. If so the reset has resolved the problem.

If it still doesn’t work OK after a reset, then there is a hardware problem and the phone would have to be opened and the problem further investigated as to why.