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HP Envy dv6-7363cl Troubleshooting

Background and Identification


Product Number: D1B19UA#ABA

Model Number: dv6-7363cl


- HP logo is in bottom left corner of screen back and "Hewlett-Packard" is engraved in bottom of screen back

- Brushed black aluminum on screen back with silver trim around edges

- "beatsaudio" painted on upper left part of screen frame

- Beats subwoofer located on the bottom of device


This laptop includes an aluminum cover and back-lit keyboard operating on windows 8 software. It includes many connection ports for data transfer and video, such as USB-A, HDMI and LAN ports. The laptop comes with state of the art Beats Audio speakers and subwoofer. Features also include dual antennas for better wireless connections and third generation Intel core i7 processor. It is equipped with 8 GB of RAM, a 1 TB hard-drive, and an Intel Graphics 4000 video card.


- Overheating from faulty fan

- Dropping internet connection

- Not going into sleep mode when lid is shut

Additional Information

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