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Troubleshooting

If you are having trouble with your device, you can find solutions at the troubleshooting page.

Background and Identification

The HP 15-ay014dx was released in August 2016 by HP. It weighs 4.7 pounds (2.15 kg) and is approximately 15.1x10.0x0.95 in (38.43 x 25.46 x 2.43 cm). The product number is X784UA.

This notebook was designed by Hewlett Packard and comes with Windows 10 Home 64. The HP logo is displayed on the top of the laptop and below the screen. It has two USB ports on the left side and one on the right. It also has an HDMI, Ethernet, power, and headphone port on the left side, and a DVD reader on the right.

Specifications

  • Microprocessor
    • 2.3 GHz Intel Core i5-6200U
  • Memory
    • 8 GB DDR4-2133 SDRAM
  • Video Graphics
    • Intel® HD Graphics 520 (up to 4.04 GB)
  • Hard Drive
    • 1 TB 5400 rpm SATA
  • Optical Drive
    • SuperMulti DVD burner
  • Display
    • 15.6" diagonal HD SVA WLED-backlit touch screen (1366 x 768)
  • External Ports
    • 1 HDMI; 1 headphone/microphone combo; 1 RJ-45; 1 USB 3.0; 2 USB 2.0

Additional Information

Manufacturer Page

Maintenance Guide

Replacement Parts

Available Driver

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