eufy Security SpaceView Monitor Troubleshooting

The life of the battery is noticeably getting lower through use.

The Monitor comes equipped with a charging cable. Should the battery start to discharge, see if charging it back up fixes the issue, allowing it to gather a full charge.

Should charging the monitor not amend the issues, the battery itself could be an issue. As full charging cycles eventually drain and kill the battery, the battery will eventually require a replacement. If there is no firmware update or attempts to charge it, it is likely the battery itself is at fault. See our repair guide on replacing the battery, to help amend the issue.

As the machine's embedded system code interfaces with the hardware, firmware typically requires consistent updates using the product. Not updating this can lead to diminished user experience, and issues like a drop in battery life. As firmware is handled by the product company, please see Anker’s website and their corresponding guides to amend the issue.

When recording there is no image being displayed on the monitor

Check to see if there are any cracks or scratches on the lens of the item. A crack/scratch could indicate more internal damage, or it could itself be obscuring the view from the camera. If it is damaged you'll need to replace the lens.

The camera option could be turned off. Go into settings on your monitoring device and check if the camera pairing setting is turned on, if so you should check the actual hardware on the camera to see if its switch is in the on position.

There needs to be a wireless connection between the monitor and the camera. If this connection has been impaired or could not be made for any other reason, the image will fail to display. To fix this go into settings on your monitor device and check to see if it is currently connected to your network and that it is paired with your camera device.

Baby monitors lose signal very easily

 Generally, the transmission distance of the monitor is 460ft. If there are several walls between the monitor and the camera it may affect the connection strength and interfere with the signal.

It is recommended to remove electronic devices in the house that could cause signal interference between both the camera and monitor. These objects could be anything from Bluetooth devices to phones, and stereos.

The firmware for your baby monitor may be outdated so it is recommended to update it to the latest version. Make sure to connect both the monitor and camera for the latest firmware update.

The charging cable doesn't fit snuggly into the charger, causing unreliable charging

Over time, repeated use of the cable will eventually wear down the cable, making the connector match its port less seamlessly. As cables are replaceable, an easy fix is to replace the cable.

Due to similar wear and tear, or aggressive plugging in, the internal connector can be damaged when care is not taken to prevent it. To fix this, please see our attached guide on the repair!

Similarly to a damaged port, dust and other dirt can accumulate in the charging port, causing the cable not to fit as snugly as it once did. To fix this, please see our attached guide!

When using the Eufy Security SpaceView Monitor, you're experiencing disruptive noise.

Disruptive noise can occur if there are other electronic devices nearby causing interference. Move any potential sources of interference away from the monitor and improve the signal quality.

The camera unit may be running on low battery, affecting the signal quality and causing disruptive noise. Ensure that the unit is adequately charged or replace the battery if necessary. Refer to the Eufy Security SpaceView Monitor Battery Replacement guide for assistance.

Disruptive noise may result from incorrect volume settings on the monitor. Adjust the volume settings on the monitor to ensure they are at an appropriate level and not causing distortion.