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Sharpener Will Not Power On
Damaged Power Cable
Check to make sure unit is plugged in and cord shows no obvious signs of damage. If power cord is visibly damaged, follow this guide to replace it.
Faulty Power Switch
Does switch feel crisp and snappy? If switch feels loose, check out this guide for replacing the switch.
Faulty Motor
If all else fails, the motor may be bad. The entire rotating assembly will need to be replaced. Follow the guide for replacing the motor assembly.
Knives Do Not Sharpen
Improper Use
The manual for the device has specific use instructions. Failure to follow these instructions may yield poor results.
Broken Linkage Pins
Carefully look at the discs from the front of the device with it powered on. Are the discs spinning? If not, the linkage between motor and discs may be loose. Consider replacing linkage pins.
Grinding Discs Worn
With continuous or heavy use, the grinding discs may become dull. Refer to the guide for replacing grinding discs.
Device is Making Unusual Sounds
Fan Broken or Separated
Follow guide for case replacement to remove outer cover, and inspect if fan is connected securely to motor shaft and does not contact plastic case. If the fan is broken, the entire motor assembly will need to be replaced. Follow this guide for replacing the motor assembly.
Motor Is Damaged
If the device is performing badly, gets very hot, or makes bad sounds, the motor assembly may need replacing. Follow this guide for replacing the motor assembly.
Unit Has Been Physically Damaged
Disassemble the device in our guide, case component replacement, and visually inspect components that have been damaged inside.
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