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The Speaker Won't Connect via Bluetooth
You have trouble with your Sony speakers Bluetooth connectivity.
Your Speaker Is Connected To Another Device
Make sure all other devices in the area are disconnected from the speaker and have their Bluetooth turned off. Then try to connect to the speaker again.
You Don't Know How to Turn On Your Speaker's Bluetooth Capability
To connect to Bluetooth, first make sure the speaker is charged and turned on. Additionally, make sure the device that you are trying to connect to the speaker is charged and the Bluetooth feature is turned on. Next, press and hold the pairing button on the speaker until the Bluetooth indicator begins flashing. On the Bluetooth device you are trying to connect, select "SRS-XB40" as the option for the speaker you are connecting to. If a password is requested, enter "0000". If successfully connected, the Bluetooth indicator on the speaker will remain lit.
Can't Reset The Sony Speaker
You are confused about how to reset your device.
You Don't Know How to Reset Your Speaker
The reset button is located under the rubber cap on the rear side of the speaker. Open the cap and push the "RESET" button with a pin, paper-clip, or pointed object. After pressing "RESET" turn on your speaker as usual. If it doesn't turn on, contact your local Sony dealer.
The Speaker's Audio Doesn't Sound Normal
Your speaker(s) have low or no audio output.
If using an aux cord connection, ensure that the cord is securely plugged into both the speaker, and the audio device you are using. If using a Bluetooth connection, try disconnecting and then reconnecting back to the speaker. If neither of these work, refer to your user manual or local Sony dealer.
To improve playback quality, try changing the position of your device, or turn off other wireless connections. Also, you can try moving as far away from microwaves and other bluetooth devices as possible.
Speaker Dies Quickly
Your Sony speaker dies quickly after a full charge.
Battery Doesn't Hold Its Charge
The battery life is estimated to last for 12 hours, but may vary depending on the following: Ambient temperature, conditions of use, volume level. If the orange CHARGE indicator does not light up in while charging, check the following: Make sure that the micro-USB cable is firmly connected to the USB AC adaptor. Make sure the USB AC adaptor is firmly connected to the speaker and the AC outlet. If you have tried these recommendations and your device still won't power on, your device may require service on the battery.
LED Lights Won't Turn On
Your LED lights don't work like they were advertised.
Don't Know How To Turn On The Lights
Once the speaker is turned on, you can turn the lighting function on and off by holding the "EXTRA BASS - LIGHT" button for about 3 seconds.