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Flash Does Not Go Off
The flash will not fire when the photo is taken even though the flash is on.
Flash Is Off
If the flash will not go off, check and make sure that the flash has been turned on. The flash is on if the flash head is up. If the flash head is not up, look at the front of the camera and press the flash button located to the right of the flash head.
Dead Flash Bulb
If you have already tried the option above and it still does not work, then your flash bulb might be dead. If this is the case, then you will want to replace your flash bulb using the Flash Replacement Guide.
Camera Locks Up
The camera does not respond to controls.
Settings Are Bad
Try resetting the camera to default settings by hitting the menu button on the camera. Then in the sidebar scroll down to select the settings icon. When you have selected the settings icon scroll down until you find the reset option, select this option and press yes. This will reset the settings to default.
Camera Has Been On Too Long
If you can not reset the camera to the default settings try turning off the camera. Switch the On/Off Switch to the off position.
Remove The Battery
If you can not get the camera to turn off by just pushing the On/Off button then try removing the battery. Follow the Battery Replacement Guide to help you with this.
Shutter Button Is Stuck
Camera keeps shooting until the card is full. Even after the shutter button is released.
Dirty Shutter Button
There might be dust build-up around the button. Use an Air Duster can to dislodge the dust.
Lens Won't Focus
After going out of sleep mode, the lens refuses to focus.
There might be dust or dirt on the lens. Use a microfiber clothe to wipe the lens of all residue.
Lens Is Not Adjusted
Try turning the dials around the lens to adjust the focus manually.
Lens Is Not Properly Attached
If the lens is still not working then check and make sure that it is properly attached to the camera. Place the lens into the camera and turn it clockwise until it clicks into the camera.
Finally if the lens will still not adjust you will want to replace it using the Lens Replacement Guide.
Camera Will Not Connect To Phone
The camera refuses to connect to the phone via Wifi.
Camera Is Not On The Wifi Setting
First make sure that the camera is on the Wifi mode. Turn the Settings Dial to Wifi and choose the application that fits your task.
Phone Is Not Connected To Wifi
Also check and make sure that your phone's Wifi is on. The Wifi icon on your phone should be on. If it is not, then turn on the Wifi in your phone's settings. The camera will not connect to your phone if your phone's Wifi is off.
Phone Is Not Connected To The Right Wifi Network
Check that your phone is connected to the Wifi network from your camera. The network name will be shown on the camera's screen.
My troubles with my 3 Samsung NX cameras started after I connected 2 of them at different times by u s b cable to our then newly purchased Samsung QLED tv set. Now no matter whatever I try, my NX1 will only connect to YouTube via Google, my NX30 will only connect to a Korean website called Naver, instead of both these cameras sending emailed photos. Whereas my NX1000 which up until today will not email photos or will connect to our router, but is able to find the wifi router correctly, but will not connect to it. I have contacted Samsung 3 times trying to get some help to get these cameras back to being able to email my photos from them, but each time I get the same answer from them, we are unable to help as we do not now manufacture cameras, can you believe that? That company’s attitude disgusts me when I add up what money we have spent with them buying their products.. Don Phillips.
Don Phillips - Replica
My camera acts like it wants to turn on and open the shutter on the inside but it just makes a noise and then shuts back down
Jake Hayre - Replica
Is someone experiencing difficulties in connecting Wi-Fi?
I have NX30 and iPhone XR, when i go to my Wi-Fi setting the phone connects to the camera Wi-Fi, but after few seconds it says ‘no connection’ and so in the app nothing shows.
Is someone having a solution for this?
rpedrazzi - Replica