Samsung Gear Live Troubleshooting

The watch will not respond or show any sign of powering up.

If your watch won't turn on, most likely the battery is not sufficiently charged. Attach the charging cradle to the back of the watch (opposite the faceplate). Make sure that the charging cradle firmly snaps into place. Plug the micro-USB connector from the charger into the cradle. Plug the charger into a working AC outlet.

If you've followed the charging instructions and the watch's battery does not charge, you may have a defective battery. See "Watch not charging."

The watch will not charge or will not hold a charge.

Make sure the charger is plugged into a working AC outlet. If you're traveling, make sure that your charger is compatible with the local power source. When the watch charges properly, it will show a battery icon on the screen.

The watch does not accept a connection to a charger directly. You must first attach the charging cradle. The cradle snaps onto the back of the watch. Make sure that the cradle is properly aligned and clicked into place. On the side of the adapter is a micro-USB connector. Make sure that the micro-USB plug on the charger cable is firmly inserted into the connector.

The charger may be defective. Try using another charger.

The battery may be defective or worn out. Batteries allow a limited number of charge/recharge cycles. Typically, rechargeable batteries last a couple of years or more, but the lifespan varies with the type of battery, device, and operating conditions. A guide for replacing your Samsung Gear Live's battery is available here.

The watch is not vibrating or is vibrating poorly.

Make sure that the watch is set to vibrate.

Inside the watch is a tiny motor with a weight attached to its axle. The weight is off-center. When the motor spins, the off-center weight causes the motor (and in turn, the watch), to vibrate. The motor or motor cable assembly may be defective. A guide for replacing your Samsung Gear Live's vibrator motor is available here.

The watch has nothing on its display screen.

Make sure that the watch is properly charged and powered on.

The watch doesn't record the user's heart rate.

Check to see if the watch is positioned correctly. It may not be tight enough on your wrist. Make sure that your wrist is not damp or dirty, as this may interfere with the infrared light from the sensor. Also make sure that you are using the built-in heart rate monitor application, and not a third party application. If this still does not work, the heart rate sensor may be faulty. See "Defective heart rate sensor" for details.

The heart rate sensor may be defective. It is located on a removable daughterboard inside the watch. A guide for replacing your Samsung Gear Live's heart rate sensor is available here.