Samsung Chromebook 3 XE500C13-K05US Troubleshooting

Keys appear to be sticky or stuck.

Check reason keys are sticky. If reason is food, glue, drink, etc. Grab a paper towel with 99% rubbing alcohol. Gently wipe surface of keyboard.

Remove keyboard/keys to check for obscuring objects.

Trackpad is not functioning correctly, mouse does not follow movement

If there is dirt around the sides of the trackpad. Grab a soft cloth, moisten it with a bit of water (or isopropyl alcohol, if necessary), and give the touchpad a good cleaning.

Restart the systems:

1.Hold down the power button until the Chromebook completely powers off.

2.Hit the power button to boot it up – don’t log in. Alternatively, you can simply log out of your account.

3.At the login screen press Ctrl+Shift+Alt+R

4.You’ll see the following screen – select Reset.

Check for updates:

1. Turn on your Chromebook.
2. Connect your Chromebook to Wi-Fi
3. At the bottom right, select the time Settings .
4. At the bottom left, select About ChromeOS.
5. Under "Google ChromeOS," find which version of the Chrome operating system your Chromebook uses.
6. Select Check for updates.
7. If your Chromebook finds a software update, it will start to download automatically.

The device does not fully hold battery

Replace battery using this guide: Samsung Chromebook 3 XE500C13-K05US Battery Replacement

The monitor on the Samsung Chromebook 3 is fully black, freezes at times and is glitching.

Replace LCD Display using this guide: Samsung Chromebook 3 XE500C13-K05US LCD Replacement

Force Restart by pressing power button for 3 seconds.

Update your Samsung Chromebook 3:

1. Turn on your Chromebook.
2. Connect your Chromebook to Wi-Fi
3. At the bottom right, select the time Settings .
4. At the bottom left, select About ChromeOS.
5. Under "Google ChromeOS," find which version of the Chrome operating system your Chromebook uses.
6. Select Check for updates.
7. If your Chromebook finds a software update, it will start to download automatically.

Having trouble hearing audio.

Clean out speaker using isopropyl alcohol with microfiber towel.

If hearing buzzing, humming, static, or no audio replace your speakers using this guide: Samsung Chromebook 3 XE500C13-K05US Speaker Replacement