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Printer Won't Print
The printer is not responding to print jobs in the queue.
Power Source is Disconnected
Check to make sure printer is plugged in properly and that cord is intact.
Printer Needs to be Reset
Turn the printer off and back on again.
Faulty Imaging Unit
A pop-up window, aka the "Smart Panel," indicates that the printer has a faulty Imaging Unit. Replace this unit following this guide.
Printer Won't Print and Has Solid Red Status Light
The printer won't print and the status light has changed from green to red.
Paper Tray is Empty
Refill paper tray with new paper.
Open front panel and back panel. Dislodge any sheets of paper you find.
Front Panel Ajar
Push front panel to assure it's clips are engaged.
Waste Toner Container Missing
If waste toner is missing, you will need to insert a new one.
Waste Toner Container Full
Empty the Waste Container (Guide?).
Waster Toner Container Worn Out
Replace the Toner Container with a new one using this guide.
Printer Works but Has Blinking Red Status Light
The status light has changed from green to blinking red.
Toner is Almost Empty
Printer can still print if toner is low, but not reliably. Replace old toner cartridges with new cartridges to avoid inconsistencies.
Printer Won't Print, Plus Smart Panel Program Pop-Up Window
You see this pop-window on your computer screen. It indicates that the Imaging Unit needs to be replaced.
Faulty Imaging Unit
Follow these steps to replace the Imaging Unit.
Paper Doesn’t Feed
The printer attempts to initiate but is not able to grab paper.
Faulty Feeder Roller
Remove paper tray. Turn printer on it's backside so you can access the underbelly. Locate small roller. Clean roller … or … rough up roller with abrasive material like sand paper.
Poor Print Quality
There are problems with the way your document looks.
Blurry Print Quality
Follow these steps to replace the Fuser Unit.
Uneven Print Quality - Faded in Spots
Follow these steps to replace the Toner Roller (Guide).
Unwanted Lines on Document
Follow the above steps to replace the Toner Roller.